Clive English

Sr. Project Manager/Program Manager/Product Owner/Portfolio Manager

WWW https://bold.pro/my/clive-english

IT Specialist/Project Manager/Program Manager/Product Owner Obtaining an Executive Role in an IT strategic arm of a business. A seasoned IT Project Specialist with over 20 years of experience in Government services, Banking Services, Education and Software Development industries. Experienced managing projects in the private and government sectors. Successfully delivered over 100 client services infrastructure and software IT projects on time and under budget.

Skills

IT governance

Implementations

Operations Management

Remedy

Process Management

SharePoint

Relationship Management

Six Sigma

Salesforce

ServiceNow

Master Data Management

Product Alignment

Critical Path Identification

Software Development Methodology

Data Analytics

SQL

Data Quality Monitoring

Technical Documentation

Work History

Feb 2023 - Current

Senior Product Analyst

ITT / T. Rowe Price, Owings Mills, MD

Supported development team in generation of technical requirements and product documentation to achieve process commonality

Worked with development team to define and implement customer change requests to enhance product functionality

Evaluated CRM (Salesforce) application products and recommended revisions to improve functionality

Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity

Contributed to creation and implementation of technical requirements and specifications to establish common foundation for application development

Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters

Compared project goals and user experiences and recommended revisions to bring entities into alignment

Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process

Influenced change in data governance that yielded significant cost savings

Supported development team in generation of technical requirements and product documentation to achieve process commonality

Jul 2021 - Feb 2023

IT Project Specialist

City Of New York Department Of Social Services, Brooklyn, NY

Project managed infrastructure Implementation and Software Development Projects

Handled scheduling of subcontractors and staff to complete projects within required time frames

Adhered to budget requirements with excellent planning and consistent expense monitoring

Tracked project and team member performance closely to quickly intervene in mistakes or delays

Reported regularly to managers on project budget, progress and technical problems

Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts

Oversaw selection, procurement and allocation of building materials and equipment.

Attended DevOps training programs to deepen professional skillset.

Results:

Improved efficiencies in data gathering process for resource allocations

Calculated Minimally Required Operation of HRA Data Center Operations and its Print Operations

Lead Data Center Resource Demand Initiative

Lead Data Center migration effort of 4 Data Centers Merging into Tier 3 Colocation Data Center

Led implementation of O365 to HRA enterprise (20K users)

Project managed configuration and distribution of 15K laptops to HRA staff and consultants

Jun 2018 - Jul 2021

Senior Project Manager

RCI/ City Of New York Dept. Of Social Services, Brooklyn, NY

Project managed infrastructure and Governance Projects

Performed requirements gathering and due diligence on assigned Projects

Maintained schedules to meet key milestones at every project phase.

Performed risk analysis and migrated risks

Communicated project plans and progress to key stakeholders and project contributors.

Used SharePoint and MS Access to automate manually intensive resource allocation initiative

Coordinated analyzing minimally required resources for operation (MRO) analysis for Agency

Communicated project plan to senior management, monitored tasks, mediated risks and documented project

Performed quality assurance testing, diagnose problems and managed resolutions of problems with support team

Results:

Created Resource Allocation Planning tool

Improved efficiencies in data gathering process for resource allocations.

Jun 2016 - Jun 2018

Field Project Manager II

TEKsystems / New York City Department Of Education, Brooklyn, NY

Project managed implementation of Light Tower fiber Optics EVPL circuits.

Perform due diligence site surveys, Validate proposed fiber path.

Delivered completed projects on time by prioritizing multiple tasks.

Identified risk and performed analyst to determine fiber cable path for solution Implementation.

Created project tracking application tool to track migrations to new voice network.

Liaison between schools and telecom vendor contractors.

Performed quality assurance survey, cut over, connectivity testing, diagnose problems, managed resolutions; escalated problems (when required) to appropriate support team.

Communicated project plan with senior management, monitored tasks, mediated risks and documented project.

Performed system training and billing audit/analysis; performed statement review

Assisted with troubleshooting and monitoring schools voice telecommunication incidents

Created application to alert school principal about high impact incidents

Perform post-implementation review with schools and turn over relationship to operation.

Perform requirements gathering and Quality assurance testing on wireless hot spots installation in schools.

Sep 2013 - Jun 2016

Sr. Project manager/Implementation Specialist

First Data /Fiserv, Hagerstown, United States

Project managed implementation of credit card processing POS systems for merchants with processing volume between 10 to 100 million dollars per annum

Perform due diligence with sales personnel and merchant; Validate proposed solutions

Identified risk and performed analysis to determine critical path for solution Implementation

Created project plan or task list to track migration merchant to new network or POS software or credit card processing terminals

Acted as liaison between merchant telecom vendor and First Data

Performed connectivity testing, diagnose problems, managed resolutions; escalated problems (when required) to appropriate product team

Communicated project plan with merchants and management, managed expectations, monitored tasks, mediated risks and documented project

Monitored as well as explained interchange fees to merchants

Performed system training and billing audit/analysis; performed statement review

Perform post-implementation review with merchants and turn over relationship to operation

Results:

Maintained highest level of customer satisfaction, compliance for availability and productivity

Reduced time to revenue by 10%.

Sep 2012 - Jun 2013

Project Manager /General Contractor

Saintnic LLC, Queens, NY

Responsible and accountable for coordinated management of multiple related projects directed toward rebuilding of homes damaged by Sandy (Hurricane)

Plan, direct, or coordinate operations of reconstruction

Duties and responsibilities include formulating policies, managing daily operations, and planning use of materials and human resources

Management of resources, such as personnel, purchasing of materials or administrative services

Present periodic dashboard reports on current progress, plans and homeowner issues

Build credibility, establish rapport, and maintain communication with homeowners, contractors, and insurance companies at multiple levels

Project managed all phases of constructions, including demolition, remediation, rebuilding and enhancements

Utilized Six Sigma and Lean sigma principles

Developed Plans, schedules and monitored all resources, including contractors and finances

Resolved all major homeowner issues or problems and suggested new processes to mitigate risks and additional problems

Developed, maintained, and tested disaster recovery plans for homeowners.

Jan 2000 - Apr 2012

Data Center Manager /Project Manager Team Leader

Fiserv, Columbia, MD

Oversaw 4 retail banking operations centers

Managed over 70 Full time equivalent

Managed a 10 million dollars Annual budget

Supported 62 clients and 15 vendors

Managed day-to-day operational functions by providing business analysis, motivation and problem-solving recommendations based on knowledge of best practices and process implementation

Utilized Six Sigma, lean Sigma and Agile methodologies to ensure continuous improvement

Managed in team environment using Gung Ho philosophy

Developed and implemented metrics and KPI's to help manage business, volume, quality, timeliness, and delivery of Business Management deliverables

Responsible for center compliance with internal IT Governance, federal regulations as well as third party SAS70 audits

Process Managed Proof of Deposit (POD), In clearing, Research and Adjustments, Returns Items/Charge backs, Statements and IRD Image Replacement Documents print functions

Results:

Maintained double digit growth

Decreased center expenditures 5% on average annually by implementing controls on supplies, creating scanning process that eliminated need for printing and storage of paper and monitoring staffing levels against volume

Sited for leading most improved center.

Education

Jan 1994 - Jan 1998

Bachelor of Science: Computer Science And Mathematics

Rutgers College - New Brunswick, NJ

Certifications

Apr 2022 – Apr 2024

CSM Certificate: Information Technology Project Management (ID-001350246)

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