MARISSA CISNEROS

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PROFESSIONAL SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

SKILLS

Employee Training

Back Office Operations

10-Key Proficiency

Labor Relations

Travel Administration

Excel Spreadsheets

Data Entry Documentation

Cash Deposit Preparation

Mail Management

Process Optimization

Workers' Compensation Knowledge

Account Balancing

Records Management Systems

Customer Service

PC Proficiency

Document Retrieval

Database Administration

Data Collection

Training and Development

Business Administration

Accounts Payable and Accounts Receivable

Team Support

Office Supplies and Inventory

Personnel Scheduling

W-4 Changes

Receiving Shipments

Supplier Relations

Troubleshooting Issues

Customer Support Needs Assessment

Electronic Filing System

Sensitive Document Disposal

Train Staff

Planning and Prioritization

Orientation and Training

Hiring and Terminations

Inventory Oversight

Department Leadership

Control of Expenses

Customer Satisfaction Evaluation

Service Quality Standards

WORK HISTORY

04/2023 - Current

Insurance Specialist

Visionmann - Beaumont, TX

Maintained high standards of customer service by building relationships with clients. Processed eligibility and benefits verification and authorization requests. Maintained confidentiality of patient finances, records, and health statuses. Beaumont, TX 77706 409-***-**** ad0nab@r.postjobfree.com Resolved discrepancies in insurance payments by collaborating with carriers. Followed up on denials, late payments, extensions and other special circumstances. Tracked pending authorizations to resolve discrepancies and avoid revenue loss. Researched and resolved routine and complex issues. Acted as subject matter expert, answering internal and external questions and inquiries. Responded to customer calls swiftly to resolve issues and answer questions. Monitored changes in insurance industry to stay compliant with relevant laws and regulations. Built relationships with clients using active listening and issue resolution to provide excellent service. Determined client needs and financial situations by listening and scheduling fact-finding appointments. Created detailed reports for management to track performance and sales. Developed and implemented marketing strategies to boost sales and increase customer base. Educated clients on insurance policies and procedures. Met with customers to provide information about available products and policies. Analyzed customer needs to provide customized insurance solutions. Calculated premiums and established payment methods for sales. Finalized sales and collected necessary deposits.

Analyzed risk factors to recommend appropriate coverage levels. 04/2022 - 03/2023

Manager

Rao's Bakery - Beaumont, TX

Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Cross-trained existing employees to maximize team agility and performance. Onboarded new employees with training and new hire documentation. Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Improved marketing to attract new customers and promote business. Planned and budgeted accurately to provide business with resources needed to operate smoothly. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Established team priorities, maintained schedules and monitored performance. Evaluated employee performance and conveyed constructive feedback to improve skills. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assisted in organizing and overseeing assignments to drive operational excellence. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Successfully managed budgets and allocated resources to maximize productivity and profitability. Streamlined and monitored quality programs to alleviate overdue compliance activities. 09/2017 - 01/2022

Insurance Verification Specialist

Dr. Altig - Fort Worth, TX

Complied with HIPAA guidelines and regulations for confidential patient data. Assisted patients with understanding personalized insurance coverage and benefits. Assured timely verification of insurance benefits prior to patient procedures or appointments. Made contact with insurance carriers to discuss policies and individual patient benefits. Managed high-volume insurance verifications within pressured timeframes for productive medical operations.

Maintained strong knowledge of basic medical terminology to better understand services and procedures. Achieved insurance pre-authorizations to enable timely patient procedures. Updated patient records with accurate, current insurance policy information. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Established and maintained relationships with insurance providers for productive communications. Posted payments to accounts and maintained records. Generated reports to track insurance verifications and claim progress. Chased insurance companies to achieve accurate and timely payments. Performed various administrative tasks by filing, copying and faxing documents. Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Assisted with medical coding and billing tasks.

Obtained payments from patients and scanned identification and insurance cards. Completed administrative patient intakes with case histories, insurance information and mandated forms. Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Processed medical insurance claims and payments.

Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Registered and verified patient records before triage with most up-to-date information. Managed office logistics by scheduling appointments, maintaining files and collecting payments. Prepared and processed patient referrals and transfer requests. Organized and maintained patient chart filing system to promote quick data finding for staff. Conducted patient intake interviews, recording and documenting relevant information. Managed office bookkeeping with insurance billing and patient payments. Greeted visitors and initiated triage processes for clients to streamline patient flow. Placed new supply orders, managed inventory and restocked clerical spaces. 05/1996 - 08/2017

Office Manager

A.T.M.S. - Colleyville, TX

Maintained computer and physical filing systems.

Created, maintained and updated filing systems for paper and electronic documents. Updated reports, managed accounts, and generated reports for company database. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Developed and maintained successful relationships with vendors, suppliers and contractors. Managed office operations while scheduling appointments for department managers. Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Coordinated special projects and managed schedules. Coached new hires on company processes while managing employees to achieve maximum production. Controlled finances to lower costs and keep business operating within budget. Managed compliance to keep organization operating within legal and regulatory guidelines. Reported to senior management on organizational performance and progress toward goals. Improved safety procedures to promote employee well-being and safety and protect company from potential liability.

Evaluated employee records and productivity and submitted evaluation reports. Delivered performance reviews, recommending additional training or advancements. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Established team priorities, maintained schedules and monitored performance. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Defined clear targets and objectives and communicated to other team members. Improved staffing during busy periods by creating employee schedules and monitoring call-outs. Developed detailed plans based on broad guidance and direction. EDUCATION

05/2021

Associate of Arts: Business Administration And Management Central Texas College - Killeen, TX

Inducted into the Honor's Society for maintaining a GPA of 4.0 while attending Central Texas College. GPA 4.0

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