platt BRIANNA

Quincy, IL *****

ad0n8q@r.postjobfree.com

+1-217-***-****

Willing to relocate: Anywhere

Work Experience

CSR Customer Service Rep/Accountant

H&R Block - Quincy, IL

November 2021 to May 2023

Called campaigns, booked appointments for tax professionals. An prepare client taxes Housekeeper

Blessing Health System - Quincy, IL

April 2018 to October 2019

made bed, cleaned patient rooms, offices,

Behavioral Health Technician

Preferred Family Healthcare, Inc. - Quincy, IL

May 2016 to June 2017

I have done may things including help clients passing meds, filing charts, oversee meetings and help with emotional feeling.

Telephone Sales

Influent - Quincy, IL

September 2007 to January 2009

Sold life insurance to customer's over the phone.

Education

diploma

Quincy senior high - Illinois

August 2003 to June 2006

Accounting Licenses

CPA

Skills

• Computer skills

• Communications

• Housekeeping

• Upselling

• Customer Service

• Telemarketing

• Insurance Sales

• Patient monitoring

• People Person (10+ years)

• Front desk

• Hospitality

• Experience with children

• Filing

• Restaurant experience

• Behavioral Health

• Tax Experience

• Financial Report Writing

• Accounts Payable

• Accounting

Certifications and Licenses

CNA

RBT Certification

CPR Certification

Assessments

Medical receptionist skills — Proficient

July 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Sales skills — Proficient

April 2023

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Completed

January 2023

Responding to customer situations with sensitivity Full results: Completed

Verbal communication — Completed

January 2023

Speaking clearly, correctly, and concisely

Full results: Completed

Retail customer service — Completed

April 2023

Responding to customer situations in a retail setting Full results: Completed

Principles of accounting — Completed

November 2022

Preparing financial records according to federal policies Full results: Completed

Call center customer service — Completed

November 2021

Demonstrating customer service skills in a call center setting Full results: Completed

Attention to detail — Proficient

November 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Inside sales — Completed

January 2023

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Completed

Administrative assistant/receptionist — Completed

July 2023

Using basic scheduling and organizational skills in an office setting Full results: Completed

Workplace safety — Completed

June 2023

Using safe practices at work

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate