Customer Service Restaurant Experience
Resume:
platt BRIANNA
Quincy, IL *****
**********@*****.***
Willing to relocate: Anywhere
Work Experience
CSR Customer Service Rep/Accountant
H&R Block - Quincy, IL
November 2021 to May 2023
Called campaigns, booked appointments for tax professionals. An prepare client taxes Housekeeper
Blessing Health System - Quincy, IL
April 2018 to October 2019
made bed, cleaned patient rooms, offices,
Behavioral Health Technician
Preferred Family Healthcare, Inc. - Quincy, IL
May 2016 to June 2017
I have done may things including help clients passing meds, filing charts, oversee meetings and help with emotional feeling.
Telephone Sales
Influent - Quincy, IL
September 2007 to January 2009
Sold life insurance to customer's over the phone.
Education
diploma
Quincy senior high - Illinois
August 2003 to June 2006
Accounting Licenses
CPA
Skills
• Computer skills
• Communications
• Housekeeping
• Upselling
• Customer Service
• Telemarketing
• Insurance Sales
• Patient monitoring
• People Person (10+ years)
• Front desk
• Hospitality
• Experience with children
• Filing
• Restaurant experience
• Behavioral Health
• Tax Experience
• Financial Report Writing
• Accounts Payable
• Accounting
Certifications and Licenses
CNA
RBT Certification
CPR Certification
Assessments
Medical receptionist skills — Proficient
July 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Sales skills — Proficient
April 2023
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Completed
January 2023
Responding to customer situations with sensitivity Full results: Completed
Verbal communication — Completed
January 2023
Speaking clearly, correctly, and concisely
Full results: Completed
Retail customer service — Completed
April 2023
Responding to customer situations in a retail setting Full results: Completed
Principles of accounting — Completed
November 2022
Preparing financial records according to federal policies Full results: Completed
Call center customer service — Completed
November 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Inside sales — Completed
January 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Administrative assistant/receptionist — Completed
July 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Workplace safety — Completed
June 2023
Using safe practices at work
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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