HIGHLIGHTS OF QUALIFICATIONS

Computer skills (MS Office, Data Entry, Presentation Software, and social media)

Administration skills

Sales and marketing skills

Customer service skills

Inventory management skills

Cultural and industry awareness

Job-related operational knowledge

Management and administration Skills

WORK HISTORY

Restaurant Manager

Intercontinental Hotels Group (IHG) Nairobi Feb 2013 – Apr 2020

Responsibilities:

Responsible for all operations in a Fine Dining Restaurant

-Overseeing both customer satisfaction and employee success

-Ensure the restaurant runs at maximum efficiency

-Understand and coordinate the inner workings of the restaurant, from the kitchen to the servers and the customers.

-Ensure the staff comply with all health and food safety regulations

-Handling customer complaints and problem resolutions

-Create in collaboration with Training Department SOPs in line with IHG standards

- Managing inventory.

- Check on customer satisfaction during and after service.

-Conduct a customer survey on service and food quality and presentation.

Bar Supervisor

Intercontinental Hotels Group (IHG) Nairobi May 2009 – Jan 2013

Responsibilities:

-Scheduling bar staff

-Ensure guest satisfaction.

-Training the bar staff on bar SOPs to meet required standards.

-Ensuring the bar operates within the stipulated times (opening and closing).

-Be available on “the floor” during service to maintain and ensure guest satisfaction.

-Cover for the Bar Manager when need arises.

Bartender

Intercontinental Hotel Group Nairobi Sep 2001 - Jun 2009

Responsibilities:

-Prepare and serve drinks to customers

-Mix and match ingredients to create classic and innovative drinks in accordance with customers’ needs and expectation

-Ensure customers have a great experience at the bar

-Maintain positive guest interactions while accurately mixing and serving drinks to guests in a friendly and efficient manner

-Maintain a flawless bar par stock

-Record bar inventories/stocks on daily basis

Food & Beverage Service Server

Intercontinental Hotel Group Nairobi Nov 1996 – May 2001

Responsibilities:

- Greet and welcome customers into the restaurant

- Take customer orders for food and drinks

- Relay customers’ orders to the kitchen or bar counter

- Prepare and present guests’ cheque

- Accept payments and balance receipts

- Clean assigned work areas in the restaurant

- Prepare and Replenish Mis en Place before, during and after service

EDUCATION AND PROFESSIONAL CERTIFICATION

IHG’s General Hygiene, Personal Hygiene, Introduction to Food Microbiology,

Pest Control, and Work Safety Training Course 2014

Food & Beverage Service Supervisor Course Certificate,

(Utalii College) 2013

IHG-FLS Procedures in Food Poisoning and its Management 2012

MMI Bar Academy’s Russian Standard Vodka Master Class 2012

Computer Packages Certificate (Times Professional Institute) 2005

Bass Hotels & Resorts’ Be My Guest Training 2001

Consultant for Effective Training’s Quality Customer Care Skills 2000

IHG’s customer Courtesy Training 1999

Stellenbosch Farmers’ Winery’s Basic Product Knowledge and

Introduction to Wine Course 1998

Diploma in Hospitality Management ( Career Centre Institute) 1995

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