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S Office Customer Service

Location:
The Bronx, NY
Posted:
October 28, 2023

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Resume:

Steveroy Morris

**** ********* ******

Bronx, New York 10466

646-***-**** – Cell

ad0n82@r.postjobfree.com

EDUCATION

St. John’s University, Queens, NY 2008-2010

B.S.: Criminal Justice

Interboro Institute, New York, NY 2006-2008

Associates: Paralegal Studies

EMPLOYMENT

Court Advocate/Case Manager 7/2023-Present

Advocate for Youth involved in the Criminal Justice System. Present an updated report to the Judge and Courts on their court dates. Draft and present the report on the records on each appearance dates also make sure participants are in compliance with ATI program.

ACS Youth Development Specialist 9/2019-5/2021 Corrections

Bronx, NY

Manage conflict and youth behavior safely including using de-escalation and restraint techniques, as necessary. Provide structure and engage youth in pro-social activities and behaviors. Receive valuable training on building healthy relationship youth and crisis prevention and management.

US Postal Service 8/2016- 9/2020

Customer Service Supervisor

Bronx, NY

Supervised 25 mail carriers and clerks. Oversee all transactions at windows. Performed Customer Service. Ensure all Mail and Packages are delivered by mail carrier in a timely manner.

US Postal Service 8/2015- 8/2017

Mail Carrier

Bronx, NY

Conduct customer’s service in the delivery of Mail and Packages. Ensure that all Mail and Packages were delivered to residential homes in a timely manner.

Bronx County District Attorney’s Office 1/2013 – 7/2015

Complaint Room Support Supervisor

Bronx, NY

Supervised 20 to 25 Support Staff. Served as a liaison with law enforcement agencies and other entities in obtaining necessary documentation, and records of support in prosecution. Planned, coordinate, and monitored support staff work assignments. Trained all new support staff. Evaluated all support staff on a quarterly and annual basis. Addressed all disciplinary action when needed.

Bronx County District Attorney’s Office 8/2008 – 1/2013

Desk Appearance Ticket Representative

Bronx, NY

Evaluate felony and misdemeanor case. Also managed the case until the final disposition is generated. Reviewed all facts with arresting officer, complainant and other witnesses. Schedule all courts appearances. Determined the sufficiency of the evidence to support charges brought by police. Determined the final charges and drafted the complaint upon which the defendant will be prosecuted. Working closely with New York City Police Department and New York State Unified Court System Personnel. Managed the cases from arrest to deposition

Holiness Temple church 1990-1997

Youth Counsel

Fort Lauderdale, FL

Responsible for counseling and teaching

Sunday school teacher for ages 12-15 years old teenagers

Additional Information

Proficient in Windows XP Operating System, Microsoft Office, Word, Power Point and Excel.

References, professional accomplishments and additional



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