Customer Service Sales Associate
Resume:
Nicole Scherer
People are my specialty.
Elko, NV 89801
***************@*****.***
I have been told that I am the whole package when it comes to working with the public. I am fast, efficient and friendly. I get along with people of all ages and all backgrounds. I am a hard worker and I always have a smile on my face. I love fast paced jobs that require me to continually learn and grow. I like to be trained in other areas so I am able to help my fellow coworkers if they need assistance. Authorized to work in the US for any employer
Work Experience
Sr. Sales Associate
Harbor Freight Tools - Elko, NV
May 2023 to Present
Provide excellent customer service. Make sure all other associates are following the store standards. Training. Counting change, entering customer information into CRM. Know all product in store and know it's locations. Daily training.
Reservations Agent, Upholsterer, Housekeeping Supervisor Silverthorn Resort/ Jones Valley Resort - Redding, CA April 2019 to May 2022
I held many positions while employed with this company. I was a dock hand which my duties were pressure washing, driving quads with trailers, assisting customers. I was also an instructor on how to operate houseboats, patio boats, ski boats, and party barges. During the orientations I would take the clients on a walkthrough of the boat and teach them the proper ways to operate their boats and warn them of the possibility of someone being seriously injured or the possibility of death if they did not follow the instructions or follow the safety protocol. I would inform them of the laws on the lake and consequences if they did not obey them. I would teach how to safely operate the houseboat so no one would incur any injuries. That also included the correct way to start, operate, and turn off the generator and how long it needed to be ran to charge the batteries and how to tell when the batteries are low. I instructed them how to use the panel switchboard to turn on and off different appliances so they would not drain the batteries or cause the generator to fail. I instructed them how to tie off on the shoreline. I was a boat driver and i would assist the customers by driving a fishing boat out to houseboats, tie it to the back, and drive the customers back to the dock after their trip was over. I would also drive customers out and away from the dock when their trip was starting. I was housekeeping supervisor and ran a crew of 20+ housekeepers cleaning upwards of 20 entire houseboats, ranging from10 to 22 persons sleeping capacity, in a very short amount of time to send them out again for new clients the same day. I was a cashier for the marina market on the dock and had to stock shelves and accept shipments. I would sign for shipments and verify they were complete. I would assist customers with finding items and use a POS to ring in items the customers wanted to purchase and use a separate computer system to authorize fuel pumps. We also sold fishing licenses, so I learned how to use the fish and game computer system as well. I was a reservation's agent for both Jones Valley Resort and Silverthorn Resort and would take calls, book customers for trips, get credit card information, scan and attach files to customers accounts, answer emails, authorize refunds, accept payments for customers trips, call to remind customers of payment due dates, if the time for them to have been paid had lapsed. I would also accept payments from customers that had their own personal boats moored at the marina. I also was doing upholstery for the houseboats as well. I was Re- upholstering benches,couches, and really anything else that had holes, was wearing thin, or had started to come apart.
Assistant Manager
Spirit Halloween Super Store
August 2018 to October 2018
Open store, set up new employees, close store, conduct interviews, key holder, receive deliveries, make deposits, train new employees on register
Office Assistant/Receptionist
Responsible Solar - Redding, CA
June 2018 to August 2018
Entered data into CRM, updated information, sent emails, scheduled appointments, made around 100+ calls a day and took all incoming calls. Kept track of all calls and put notes so other employees could see the status of the customers, set tasks for other employees, and kept track of employees calendars and scheduled them with the clients as they were available McDonalds Crew Member/Cashier
McDonald's- Lake blvd - Redding, CA
October 2017 to June 2018
Help customers, take orders, take money and give change, work drive thru, was going to be manager, but I left the company
Painter's apprentice
Northern painting - Shasta Lake, CA
October 2016 to May 2018
Set up sites, fill in holes, fix concrete, tape off areas to be painted, mix paint, clean up job site Receptionist
Ameritech Industries - Redding, CA
November 2013 to November 2013
Answer phones
* Filing
Cashier
Maverick - Battle Mountain, NV
May 2013 to July 2013
Help customers
* Stock shelves
Maid
Carlin Inn - Carlin, NV
April 2013 to May 2013
Clean motel rooms
Cashier/ Cook
Chevron/ Build a Burger - Carlin, NV
January 2013 to April 2013
Prep work
* Cook
* Help customers
Shift Manager/Cashier
McDonalds - Anderson, CA
January 2001 to June 2001
Open or close store
* Manage a crew
* Make schedules
Education
High school or equivalent in Required. I did graduate when I was 16 with a 4.0 North Valley Highschool - Anderson, CA
September 2000 to January 2001
Skills
• Microsoft office (1 year)
• Data Entry
• Customer Service
• Word
• Front Desk
• Food Service
• Crew Member
• Store Management Experience
• Employee Orientation
• Shift Management
• CRM Software
• Cold Calling
• Upselling
• Guest Services
• Assistant Manager Experience
• Cash handling
• POS
• Interviewing
• Merchandising
• Cleaning Experience
• Recruiting
• Microsoft Powerpoint
• Microsoft Outlook
• Retail Management
• Pricing
• Account Management
• Marketing
• Salesforce
• Human Resources
• Hotel experience
• Computer skills
• Math
Certifications and Licenses
Food Handler Certification
Assessments
Administrative assistant/receptionist — Proficient May 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
June 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work motivation — Proficient
June 2023
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer Service Skills — Proficient
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a fast learner and I have great work ethic. I am always early to work so I can say hello and see what has been going on so I can get prepared for my day. I get along great with people of all ages and I'm very friendly and easy to talk to .
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