Joseph Anthony Smith

**** ******* *****, ********, ** 30092 516-***-****

ad0n6j@r.postjobfree.com

Qualifications Profile

Dedicated, results-driven professional with strong experience in the customer service and financial fields.

Administrative Support: Detail-oriented with finely tuned analytical skills. Adept at performing essential clerical duties, including front-of-house administrator, reception, bookkeeping A/R, creating and updating databases, maintaining employee files, and configuring daily sales and state revenue reports.

Customer Service: Friendly and engaging with proven strengths in communication and rapport building. Successfully provide customer service to a diverse client base, demonstrating professionalism to generate strong rates of satisfaction. Familiar with the operations of a high volume, fast-paced, and face-to-face customer interaction business.

Technical Skills: Proficient in major business applications, including AS 400, SAP, Sales Force, TSYS, Windows and Microsoft Office (Word, Excel, Outlook, PowerPoint, Page Maker, ClarisWorks); familiarity with magnetic strip/chip card readers and the credit card payment processing industry. Highly motivated with an ability to learn and utilize new software applications and database systems.

Additional Strengths: Ability to lead within a team environment with experience in training customer service agents and ensuring quality assurance; strong written and verbal skills. Experience Highlights

Patio Laundry, Peachtree Corners, GA

Customer Service / Overnight Attendant (June 2021-Present

● Responsible for maintaining a clean and organized store. Duties include sweeping, washing, sanitizing public areas of the business as well as daily maintenances of the washers and driers-ensuring the best working potential and reducing fire hazards by cleaning and clearing dispensers, filters, and lint traps.

● Guiding and supporting new associates through his/her new role as laundry attendant.

● Assisting patrons with the operation of the Laundry Card system at both the kiosk and machines. Aiding with obtaining a new card, checking the balance, adding funds, seeing recent activity, recovering lost cards, and explaining the benefits of the system.

● Supporting the Customer Wash and Fold Drop Off service by reducing overflow and preventing longer wait times while guaranteeing customer satisfaction with an on or before pickup time.

Comcast/NBC Universal, Alpharetta, GA

Customer Service /Tele sales Representative (June 2016-February 2018)

● Responsible for achieving monthly sales quotas by successfully upgrading current Xfinity customers by adding additional features and benefits.

● Significantly increasing company profits and providing an outstanding customer experience with exceptional service and upselling of quality products.

● Recognized as a top tele sales agent, exceeding sales goals for July 2016 (175.00%), August 2016 (114.63%), and September 2016 (178.95%). Prisco/Printers’ Service, Atlanta, GA

Customer Service Representative (September 2014 to May 2016)

● The first point of contact between company operations and the Southwestern U.S. sales force.

● Accountable for negotiating customer pricing and maximizing company profits while maintaining quality and adhering to policy.

● In charge of recording and analyzing customer purchases and applying information to future sales. Reviewing customers purchase history and buying trends to forecast future sales and ensuring product availability.

● Arranging timely ground and/or air transport for large, national accounts stock orders and supplies while adhering to the specific guidelines and regulations of the Department of Transportation, the company, and the customer.

City of Alpharetta, Alpharetta, GA

Finance Department Customer Service Representative (Contractor)

(October 2013 to May 2014)

● Managing the annual renewal and issuing of business licenses city-wide. Ensuring each business has secured valid and correct documentation according to local, state, and federal laws.

● Collaborating with upper management, and citizens to resolve inquiries regarding tax reductions, exemptions, and Senior discounts. Forwarding processed traffic citations, utility payments, and disputes to the appropriate city division.

As the first point of contact, in charge of assisting the public with general questions, providing information, and resolving any issues within a single interaction. Other administrative duties and functions, as necessary.

Cynergy Data, LLC, Alpharetta, GA

Risk Analyst (July 2012 to September 2013)

Generated reports, monitoring, and mitigating risk exposure on merchant accounts.

Reviewing accounts for fraudulent activities or approvals that violate verification procedures which may have a negative monetary impact on the customer or the company.

Accountable for contacting the cardholders and the issuing bank for verification of information and documentation supplied and other pertinent information regarding the transaction(s) in question.

Managing risks associated with flagged transactions and adhering to Visa/Mastercard regulations, PCI compliance, and a minimum chargeback rate.

Luxottica Group, Port Washington, NY

Customer Service Trainer & Representative, Inside Sales Assistant

(February 2005 to May 2011)

● Responsible for training and development of customer service agents. Successfully improving their skill set and adhering to the standards set by the company. Ensuring call center quality assurance through coaching and assessment.

Assisted and supported remote retail stores and optometrists with sales orders, returns, and general customer service functions; responsible for providing an exceptional, one -on-one customer experience.

Collaborated with internal and external departments within the company to organize off-site events. Maximizing the premium brands’ marketing and showcasing the luxury and house brands for retail sales nationwide.

Top Notch Staffing Solutions, Melville, NY

Administrative Assistant (January 2003 to February 2005) As a contracted employee, duties included: bookkeeping, accounts receivable, developing databases containing relevant information for employee-only access, as well as updating and storing the files. Seasonal employee at Delaware North Parks Services from 1997 to 2002 at Jones Beach State Park, Wantagh, NY, as an Administrative Assistant with duties including configuring daily sales reports, cash management and reconciliation, internal auditing, and producing New York State Revenue reports. Educational Background

Nassau Community College, Garden City, NY

Associate of Arts in Computer Technology & Liberal Arts St. Joseph’s College, Patchogue, NY

Completed two years of study

Studies include English Literature, Liberal Arts, Secondary Education, and Substitute Teaching in the Public- School System

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