Customer Service Inventory Management

Samantha J. Hicks

** ******** ***** #**, **. Mitchell, KY 41011

Cell: 859-***-**** (preferred) or email **********************@*****.***

Professional Summary

Hard working, self motivated customer centered professional who will approach every task with enthusiasm and a focus on detail. I am a teamplayer and know how to utilize teamwork, when needed, to meet target production goals.

Skill Set

Customer Service, Production and Processing, Multi-Tasking, Time Management, Sales and Marketing, Instructing, Quick Learner

Experience

Days Inn Ft. Wright, 1937 Dixie Highway, Ft.Wright, KY 41011

March 2022 to present

Handled all areas of customer service for a 85 room Days Inn hotel. Worked Front Desk as a Customer Service Agent: Night Audit as third shift manager and Breakfast setup; and Housekeeping as Room Inspector to approve rooms to be put back into system as available inventory. Handled checkins and checkouts, collected deposits, collected guest information, handled all guest requests and complaints and corrected problems if needed. In this position, I had to use all my skills and had to “think on my feet” since I was often the only person on duty.

Three G’s Liquor Stores, 415 Johnson Street, Covington, KY 41011

August 2021 to December 20211

Handled all areas of customer service for a high-volume liquor store, often covering the PM shift on my own

Inventory management by daily rotation of products and restocking of the beer cooler.

Ensure product quality by daily inspection of expiration dates and by LIFO inventory management.

Handle all cashier transactions and responsible for daily balancing of the cash drawer. Often times PM shift would sell over $30,000.00 in Liquor and Beer. Make sure product is rotated on display areas to have freshest in back, oldest in front

Maintain overall cleanliness of the store

Newgistics, 1200 Worldwide Blvd., Hebron, Kentucky 41048

October 2015 to August 2016

Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.

Assemble, line, and pad cartons, crates, and containers, using hand tools.

Industrial Sorting Services (ISS), 1300 Cox Avenue, Erlanger, Kentucky 41018

October 2014 to October 2015

Responsible for quality control inspection of Ford automotive steering columns

Had to remove parts from skid, tape over critical points on the column, then spray with an anti-corrosion material.

Used marking tools to denote it had passed complete inspection or to denote imperfections if needed

Regal Maid Housekeeping, 4 Willow Street, Southgate, Kentucky 41071

March 2012 to October 2014

Clean rugs, carpets, upholstered furniture and draperies, using vacuum cleaners and shampooers

Dust and polish furniture and equipment, empty trash cans

Wash windows, walls, ceiling, and woodwork, waxing and polishing as necessary

Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines

Move and arrange furniture and turn mattresses.

The Place 4 Kids Childcare/ Preschool Teaching, Crittenden, Kentucky 41030

March 2008 to March 2012

Observe and evaluate children's performance, behavior, social development, and physical health

Attend to children's basic needs by feeding them, dressing them, and changing their diapers

Establish and enforce rules for behavior, and procedures for maintaining order

Organize and lead activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and field trips

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