Tasneem Kader

Cellular: 063-***-**** Email: ad0n40@r.postjobfree.com

** ********* ********, **************** ******* Natal South Africa 3201

I am Indian Female, have 17 years experience in Customer Relationship Management, Hotel Management, Administrative and receptions Duties.

EDUCATION

Woodlands Secondary School

Grade 12 2002

English

Afrikaans

Mathematics

Business Economics

Economics

Accounting

Varsity College

Grade 12 2005

International Hotel Management Diploma

Food and Beverage major boards-HACCP

Food Safety and Accredited with all

Accounting

Professional Bar Tending

Hostess

COMPUTER KNOWLEDGE AND SKILLS

Fully Proficient in MS Office (Word, Excel, PowerPoint, Email)

Skills & Competencies

•Purchasing

•Communication with suppliers and end users

•Receiving and despatching

•Reports, spreadsheets and filing

•Stock Ordering,

•Results and Target Driven

•People Management,Administration & Good problem solving skills

•Computer Literacy ; Quality Management; Problem Solving & Decision Making Skills

•Good organizational skills

WORK EXPERIENCE

The Capital Hotel and Apartments Zimbali - Front Office Duty Manager/Duty Manager

December 2022 – current position

•Successfully managing a staff compliment of +-30, leading switchboard operators, receptionist, concierge and all guest services staff.

•Liaising first hand with housekeeping and maintenance

•Dealing first hand with guest complaints on a daily basis. Making sure the guest is always my first priority by delivering the exceptional customer satisfaction.

•Handling guest complaints by working with the housekeeping, maintenance and food and beverage departments to ensure complaints are resolved and within the shortest time frame possible.

• overseeing the entire check in and check out process. With the Capital family warmth and personally interacting with random arrivals and departures making sure they feel like they are the only guest in the hotel.

•Executing major group check in and check outs on maximum occupancy.

•Staff training in standard operating procedures.

• Managing our reservations team.

Ascot Inn - Front Office Manager (2006-2019)

•Operate Switchboard with 6 incoming lines and 10 internal extensions

•Deal with customer queries in respect of bookings, providing quotations and confirming bookings on a daily basis

•Ensure the efficient check in and out of guests – deal with complaints and special requirements

•Liaise with housekeeping department regarding the cleaning instructions

•Ensure that payments are collected and accounts processed timeously

•Administrative Duties – emailing, invoicing, quotations, faxing Pastel experience.

•Ordering of Cleaning Consumables, stationary and room amenities

•Responsible for reconciling daily, weekly and monthly petty cash.

•Assist accounts department with month end queries

•Personal Relations Officer – Represent Ascot Inn at networking meeting, compile advertising material, visit corporate clients quarterly basis.

City Royal Hotel – Reception and Reservation Clerk (June 2005 – July 2006)

•Operate Switchboard

•Handling reservation bookings

•Check guests in and out

•General Administration :Manual invoicing, manual quotations, collecting payments

•Guest relations

•Reason for Leaving: Better prospects

SPUR – Waitress (September 2003 – June 2005)

Company :

Ascot Inn

Contact Person

Mary Ann

Designation

:Owner

Contact Number

:033 – 3862226

Company :

City Royal

Contact Person

:Tony Koch

Designation

:General Manager

Contact Number

:033 – 3962356 / 082-***-****

Temporary position whilst studying

Contact this candidate