Customer Service Patient Safety
Resume:
KING CITY, CA *****
ad0n3o@r.postjobfree.com
ad0n3o@r.postjobfree.com
DELOS SANTOS, MARK LLOYD SUAN
SKILLS
1. Reliable
2. Detail oriented & Highly organized
3. A Team Player
4. MS Office Skills & or Google docs, sheet, forms skills 5. Friendly and Effective communicator
6. People person
7. Enthusiastic
8. Great time management and ability to meet deadlines 9. Multitasking skills
10. Critical thinker
11. Has a great customer service experience
12. Ability to keep the team motivated
13. Caring and calm
14. Patient, passionate and eager to learn
15. Remarkable and committed to the job
EXPERIENCE
EDEN VALLEY CARE CENTER, 612 Main St, Soledad, CA 93960 CERTIFIED NURSING ASSISTANT (FULL-TIME)
JUNE 2008 - MAY 2009
1. Assists in preparation of the nursing unit, patients’ rooms and beds. a. Prepares nursing units to receive residents using established department procedures.
b. Checks residents room to ensure that all supplies and equipment required for admission are present.
2. Assists in and may accompany residents in the admission, transfer and discharge procedure.
a. Assists residents in the admission, transfer and discharge procedure as assigned following established department procedure.
b. Uses proper techniques of body mechanics to protect residents and self. c. Provides for resident safety by using appropriate preventative safety measures, i.e., side rails, restraints, patient education.
d. Performs and documents patient admission and discharge data correctly and accurately as assigned.
3. Provides direct personal care, general nursing care and routine treatment for a group of patients.
a. Demonstrates competence in providing morning, evening and general care according to established department procedures.
b. Demonstrates awareness of the residents comfort and safety when performing any personal care activities.
c. Helps in application of heat/cold, sitz baths and skin care. d. Demonstrates awareness of patient safety, comfort and privacy when performing any patient care procedure.
e. Records/reports to RN/LVN on duty any observations, residents complaints, variations from normal and other pertinent information regarding the condition of resident.
f. Performs general nursing care for patients following established procedures, i.e. positioning patients, lifting and turning patients, applying and utilizing special equipment, assisting in use of bedpan, urinal or commode. g. Takes and records temperature, pulse, respiration, blood pressure, height, weight, intake/output and other measurements as applicable in an accurate and precise manner.
h. Records pertinent patient care activity information on appropriate flow sheets in an accurate/timely manner; signs name to these records. i. Distributes water and other nourishments according to patient needs. j. Performs various patient care activities for the patient in isolation according to Infection Control policies. Uses Standard Precautions. k. Performs proper hand-washing and aseptic techniques. l. Answers any patient call light. Personally assists patients with requests or reports requests to appropriate personnel.
m. Anticipates needs of patients and checks on assigned patients in a consistent manner (at least once and hour)
n. Demonstrates a cooperative and positive attitude when assisting patients. o. Ensures that patient call light is within patient’s reach and available for use. p. Assists with the disposition of patient’s clothing and personal property, i.e., prosthetic
q. Devices, glasses, etc., secures items in accordance with established department policy.
r. Records all required information on appropriate form and provides for safe care of residents' valuables.
4. Assists licensed staff in complicated treatment procedures. a. Assists licensed staff in performing complicated treatment procedures as requested that are within scope of responsibility. b. Follow directions and to perform specific duties under the supervision of licensed staff.
c. participate in supportive activities in a code procedure as requested. MEE MEMORIAL HEALTHCARE SYSTEM, 300 Canal St. King City, CA. 93930
CERTIFIED NURSING ASSISTANT (PART- TIME/ PER DIEM) AUGUST 2013- JUNE 20015
NATIVIDAD MEDICAL CENTER, Natividad Medical Center 1441 Constitution Boulevard Salinas, CA 93906
CERTIFIED NURSING ASSISTANT (PART- TIME/ PER DIEM) DECEMBER 2016- JUNE 2017
EDEN VALLEY CARE CENTER, 612 Main St, Soledad, CA 93960 RESTORATIVE NURSING ASSISTANT & CNA (FULL-TIME)
JUNE 2012- DECEMBER 2021
1. Assists in preparation of the nursing unit, patients’ rooms and beds. a. Prepares nursing units to receive residents using established department procedures.
b. Checks residents room to ensure that all supplies and equipment required for admission are present.
2. Assists in and may accompany residents in the admission, transfer and discharge procedure.
a. Assists residents in the admission, transfer and discharge procedure as assigned following established department procedure. b. Uses proper techniques of body mechanics to protect residents and self. c. Provides for resident safety by using appropriate preventative safety measures, i.e., side rails, restraints, patient education. d. Performs and documents patient admission and discharge data correctly and accurately as assigned.
3. Provides direct personal care, general nursing care and routine treatment for a group of patients.
a. Demonstrates competence in providing morning, evening and general care according to established department procedures.
b. Demonstrates awareness of the residents comfort and safety when performing any personal care activities.
c. Helps in application of heat/cold, sitz baths and skin care. d. Demonstrates awareness of patient safety, comfort and privacy when performing any patient care procedure.
e. Records/reports to RN/LVN on duty any observations, residents complaints, variations from normal and other pertinent information regarding the condition of resident.
f. Performs general nursing care for patients following established procedures, i.e. positioning patients, lifting and turning patients, applying and utilizing special equipment, assisting in use of bedpan, urinal or commode. g. Takes and records temperature, pulse, respiration, blood pressure, height, weight, intake/output and other measurements as applicable in an accurate and precise manner.
h. Records pertinent patient care activity information on appropriate flow sheets in an accurate/timely manner; signs name to these records. i. Distributes water and other nourishments according to patient needs. j. Performs various patient care activities for the patient in isolation according to Infection Control policies. Uses Standard Precautions. k. Performs proper hand-washing and aseptic techniques. l. Answers any patient call light. Personally assists patients with requests or reports requests to appropriate personnel.
m. Anticipates needs of patients and checks on assigned patients in a consistent manner (at least once and hour)
n. Demonstrates a cooperative and positive attitude when assisting patients. o. Ensures that patient call light is within patient’s reach and available for use. p. Assists with the disposition of patient’s clothing and personal property, i.e., prosthetic
q. Devices, glasses, etc., secures items in accordance with established department policy.
r. Records all required information on appropriate form and provides for safe care of residents' valuables.
4. Assists licensed staff in complicated treatment procedures. a. Assists licensed staff in performing complicated treatment procedures as requested that are within scope of responsibility. b. Follow directions and to perform specific duties under the supervision of licensed staff.
c. participate in supportive activities in a code procedure as requested. RESTORATIVE NURSING EXPERIENCE
● Assists nursing staff in providing restorative care to residents and patients
● Performs restorative and therapy tasks on patients as delegated.
● Understand and administer other clinical disciplines as advised by the doctor
● Maintains integrated approach toward patients outcomes through restorative nursing programs
● Gather and document on patients’ data for restorative therapeutic purposes
● Serve meals to residents and patients
● Monitor and keep track of changes in residents and patients under restorative nursing care
● Initiate standards and guidelines in restorative nursing practices
● Initiate and implement group and individualized restorative nursing programs.
● Assist restorative nursing staff in bathing, dressing and grooming residents and patients
● In charge of keeping tracks of residents existing restorative nursing program orders
CALFIRE - 422 BASSET STREET KING CITY, CA. 93930
COVID TEST SPECIALIST (PART-TIME / CONTRACT)
JANUARY 2022- PRESENT
● Testing team coordination
● Oversee onsite and offsite testing events to ensure operations are running according to plan
● Determine testing days and times
● Establish eligibility file
● Ensure all patients are registered with the appropriate payer
● Ensure all patients have the appropriate medical coverage for COVID testing and follow ups (Medi-Cal, PPO, HMO, COVID PE etc.)
● Ensure all necessary consent forms are filled out and scanned in to the patient's chart
● Establish and provide contractual agreement to all offsite organizations for COVID testing
● Collect location details and update COVID calendar
● Collect all patient demographics and insurance 3 business days from any off site organizations.
● Work with Outreach and Enrollment Supervisor to problem solve and enhance workflow
● Assist with prepping supplies and PPE for testing events to ensure testing team have what they need prior to testing event
● Set up Quest lab specimen pick up
● Transport specimens back to appropriate clinic for pcik up
● Arrive early to set up testing event
● Review collection process with testing team
● Coordinate and work closely with testing team to input results and ensure all patient have a
● Follow up appointment with a Via Care provider
● All other duties assigned
EDUCATION
ST. JUDE PARISH SCHOOL, MANILA PHILIPPINES — ELEMENTARY GRADUATED - MARCH 2000
ST. JUDE PARISH SCHOOL, MANILA PHILIPPINES — HIGH SCHOOL JUNE 2001- MARCH 2005
DE LA SALLE HEALTH & SCIENCES INSTITUTE, MANILA PHILIPPINES — PHYSICAL THERAPY (SOME COLLEGE)
JUNE 2005- MARCH 2012
SOLEDAD MIDDLE SCHOOL, SOLEDAD CALIFORNIA — CNA/HHA
(CERTIFICATION PROGRAM)
MARCH 2006- JUNE 2006
ST.JUDE NURSING SCHOOL, PANORAMA CALIFORNIA — RESTORRATIVE NURSING ASSISTANT(CERTIFICATION PROGRAM)
MAY 2014
COLORS HEALTH INC, ONLINE — COVID TEST SPECIALIST (CERTIFICATION PROGRAM)
DECEMBER 2021
AWARDS
MVP EMPLOYEE OF THE MONTH - DECEMBER 2008 (EVCC)
MVP EMPLOYEE OF THE MONTH -JUNE 2014 (EVCC)
MVP EMPLOYEE OF THE MONTH - AUGUST 2015 (EVCC)
MVP EMPLOYEE OF THE MONTH - JULY 2016 (EVCC)
5 YEAR LOYALTY AWARDEE- JANUARY 2019 (EVCC)
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