David Butler

Customer Service Rep(Escalations)

Garland, TX 75041

ad0n2w@r.postjobfree.com

+1-214-***-****

Seeking a customer service position with

a growing company where I can utilize my knowledge and professional customer servuce skills. I am dedicated to building a rich and rewarding career that will be beneficial to my employer Work Experience

Security Officer

Northwood Country Club - Dallas, TX

April 2016 to June 2017

Opened the club, shut off the alarm,unlocked all doors turned on all lights,monitored oncoming vehicles for appropriate stickers for entry onto the property, making sure every visitor and vendor was expected by club personnel. Monitored all radio channels,to provide security response if necessary. Greeted members and guest, opened doors and helped in any way possible to provide a warm and pleasant experience at the club.

Customer Service Rep(Escalations)

Vest Management Inc - Irving, TX

January 2008 to March 2014

Lake Carolyn Parkway

Suite 600 Irving, Texas 75039

Position Held-Customer Service Rep(Escalations)

was responsible for handling inbound service calls that were escalated to my department. Company went out of business in march of this year Supervisor

Mills Electrical Contractors-Communication Division - Dallas, TX September 1996 to December 2006

2525 Walnut Hill Lane Dallas, Texas 75254 (Company went out of business) Position Held-Telecommunications Technician, my duties included the installation and maintenance of telcom switches, routers and hubs as well as the installation and maintenance of structured cabling systems, ie. Cat-3,Cat-5,Cat-5E, Coaxial and Fiber Optic systems.There was some local traveling involved.

Supervisor: Jessie Rodriguez 214-***-****

customerservice/sales rep

Montgomery Ward - Rosemeade, Ca.

September 1990 to September 1991

Responsibilities

I was responsible for handling inbound calls from and outbound calls to customer that had new purchases appliances and electronics, ranging from washer/dryer sets, lawn mowers to televisions and computers selli service contracts on those purchases either 1 year, 2 year or 5 year agreements this position had a high volume of calls every day with a quota system Accomplishments

I was one of their top sellers and was made a lead rep training other reps it was script based se were taught to overcomee objections to make the sales

Skills Used

Typing was required for updating customer accounts and record keeping Education

AAS in Electronic technology

TSTC Waco

April 1977 to September 1979

Skills

• Medical Terminology

• VoIP

• Cabling

• Telecommunication

Languages

• Spanish - Intermediate

Military Service

Branch: USAF

Service Country: United States

Rank: A1C

September 1972 to April 1976

Additional Information

SKILLS: Microsoft Office(2000, XP, Vista) Medical Terminology CMS 1500 Data Entry

UB-04 Appointment Scheduling

Patient Registration Team Player

Transcription Communication Skills

Patient Confidentiality(HIPAA)

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