Education

- Certificate of business English in partnership with MEPI

- IT certificate in partnership with MEPI

- Certificate of orientation and developpement

in partenariat with MEPI

About me:

Customer service specialist with excellent communication skills and exquisitely hight level in hospitality section . Also developing exiting new idea and supporting different field in customer service and direct relation with guest as well as processing a good team spirit and strengthening its innovation capabilities and proximately to customer throughout. CHAFFI Abir

Certificates

o Phone :+974-********

o E-mail :ad0n2l@r.postjobfree.com

o Adress : Qatar-Doha

o Date of birth : 10/07/1993

Strengths:

- Ability to work effectively under time pressure and ability to multitask

- A good memory an eye for details

- A strong passion to ensure customer satisfaction

- Ability to make use of software programs: Microsoft office -Power point – Word – Excel- Opera- Outlook

2012 Bachelor of sciences

Languages :

Arabic : Native

English : Excellent

Frensh : Excellent

2015 License degree in resources minerals energetic

“sciences of earth”

2015

1er master degree in resources minerals energetic

and valorization “ oil and gaz”

Professional

Experiences

©AZURIUS –

Le Meridien City Center Doha ( pre-opening )

Sep 2022 – present

- Hostess in F&B staff and ensure a high level of customer services is delivered to guest

- Monitor for seating availability of service safety and wellbeing of guests

- Welcoming guest in a warm and friendly manner

- Monitor restaurant activities to determine seating and dining flow

- Helps fellow team members and other departments wherever necessary to maintain positive working relationships

- Maintain the reservation by phone

Lufthansa airline agency:

January 2021- july 2021

- Provide information ; guidance and assistance for safety and confort to passengers

- Monitor and prepare office needs

- Assist passengers and cabin crew during issues

- Making schedules for training

- Comply with all aviation rules and regulations for safety and protection

- Submit analytic reports concerning flight incidents Air France airline; (boarding in airport Tunis carthage) January 2019- May 2021

- Cargo maintenance

- Support center for client companies

- Ensuring the operational activity of the company

- Provide expertise to commercial airline services for private

- Diplomatic and officials flights

AVS: airport VIP services

2018-2019

- Hostess ensuring the manage of all VIP arrivals

- Communicate to designated personnel for escort and

- Delivery of amenities

- Making satisfaction of VIP passengers

- Ensure guest update and information’s

European university group: Paris - Tunis

September 2017- may 2019

- Executive assistant

- Manage direction needs

- Update and making schedules of student’s exams

- Organize meetings between different nationalities of

- Teachers and updating their schedules

- Supervising employee tasks

- Conduct employee performance reviews

- Smooth out problems within the workplace

- Email and phone correspondence

- Monitor spending patterns and budget

G&G (call center)

2015-2017

- Sales and marketing

Orange

2013-2014

- Sales and marketing

ETAP ; établissement tunisienne des activités

Pétrolière

Researcher in renewable energy

UNICEF: 2 months

Arabic French translator

Tunisair : 3 months

Administration assistant

Internships

Contact this candidate