Customer Service Production Planner

BRENDA DE LA CRUZ (VALDIVIA)

***** ***** ******* **., **** NV 89506

Contact: 626-***-****

Email: ad0n2a@r.postjobfree.com

Job Objective:

Seeking a challenging position in order to enhance experience, knowledge, and possible rapid promotion within a reputable company. I am dedicated and love to keep learning and teach the different concepts that I have learned along the way. Skills & Abilities:

● Bilingual (English/Spanish)

● 4 yrs Purchasing

● Over 15 yrs of Customer Service

● Oracle Applications

● OMS (Order Processing System)

● Strong Work Ethics

● SAP Business Software

● Certified DOT Hazmat Employee & CA

Title 22 Hazardous Waste Training

● Computer Literate (Type 45 WPM)

● Peachtree (Sage 50)

● Dedicated and Hardworking

● MS Office -Word / Excel / Power Point

● 2 yrs. Production Planner

Work Experience:

Eaton Corporation Reno, NV

Production Planner

8/2021 - Present

Released orders according to lead times and customer orders. Helped fix production problems, analyzed root cause and provided solutions. Escalated material issues as well as equipment down. Provided end of month reports such as Sales Flash (weekly), SPP, and Backorder Report. Attended Tier 2 meeting (daily). Worked closely with Team Leads and Production Supervisor. NCR Corporation Reno, NV

Inventory Analyst

11/2019 - 8/2021

Help the company manage inventory, allocating resources, and keeping inventory updated. Uploaded OPW report and Fed Government reports. Requested new part numbers, was in charge of what was serialized. Took care of trades, transfers and scrapped items. Uploaded into Oracle all items that were going to be received.

Teleperformance Reno, NV

Customer Service

05/2019-11/2019

Inbound calling center for Bank of America in the Consumer Vehicle Lending department. Answering phone calls and providing Pay Off Amounts, Lien Releases, balance on accounts, change due dates, authenticating the caller.

S & S Foods Azusa, CA

Buyer/Planner

07/2016 - 07/2018

Responsible for entering purchase orders, getting quotes, placing orders and make sure all paperwork is correct before turning into Accounting once items have been received. Ask vendors for POD if no packing slip is provided. In charge of getting RMA’s and assuring we have stock of all items necessary for production. Worked closely with production managers, created production schedules, checked inventory and scheduled deliveries. Receive items on paper as well as computer, negotiating better pricing with vendors.

Education: General Education Degree 5/2013

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