United States Human Resources
Resume:
HUGO RODRIGO ROJAS
Business, Marketing, Finance and Program Management
****************@*****.***
EDUCATION SKILLS Orlando, FL
INTERESTS AND HOBBIES
Virtual Sales Administrator
Xerox Corporation
2014 - 2017
Guatemala, Guatemala
- Responsible for US customer technical support and manage strategic High Education and Healthcare accounts that represent more than $10 M in sales.
- Development of strategic projects for the accounts, analyze, monitor, and coordinate the sales process along with assisting in cost reduction options for customers.
- Strong communication with client sale managers to develop appropriate strategies and solutions for costumer problems and escalations.
Achievements:
- Support Human Resources and the PMO to improve the process of on boarding, induction, and training.
- Increase sales YOY for both Healthcare and High Education accounts. Sr. Financial Analyst
Xerox Corporation
2018
Guatemala, Guatemala
- Responsible of budgeting, forecasting and financial analysis including analysis of Net present Value, lease/purchase and prepare journal entries and purchase orders, as required.
- Analyze business proposals sent by sales managers to verify feasibility for future sales, assuring profitability of the company, cultivating the loyalty of customers, and offering the best buying option.
- Pricing analysis to provide the customer with the best solution and price, ensuring profitability. Also having the capability of approving deals under $150,000.
Achievements:
- Be a part of the first local financial team to directly fulfill clients needs for the Canada region.
- Be a part of the stakeholders meeting for decision making for The Ontario Education Collaborative Marketplace contract for Ontario, Canada.
Coordinator - Financial Planning & Analysis, Sr. Analyst 2019 Genpact Guatemala, Guatemala
- Direct responsible for controlling $7M in expenses and marketing investments for the company, giving direct support to the business units and providing strategies that create value for the commercial and financial areas.
- Provide corrective actions and budget reallocation, analysis of projected budget vs. executed.
- Focus on upcoming marketing actions and initiatives with market analysis of the KPI’s, risks and opportunities. Program Manager – Training and Product Launch 2020 - TD HCL Technologies Guatemala, Guatemala
- Provide coaching and leadership to six members of the Production Color Consultants Team, responsible for scheduling production and Inkjet customer training, planing and directing the team engagements, assisting in the development of the statement of work, and supporting the Inkjet billing process.
- Responsible for strategic planning for future team offerings representing more than $6M, conducts support planning, program rollout and creates support processes based on installation needs and corporate direction. Includes implementing the coverage strategy, managing program infrastructure, the services delivery processes and productivity initiatives, expense management, operational productivity, and timely services delivery. As a team we have successfully implemented our training services in customers such as Staples, Office Depot, RR Donnelley, Conduent and others.
- Participate in technical conference calls and Stakeholder calls and overall accountability for end-to-end fled process integration and delivering professional service revenue for all sales channels, this Includes implementing coverage strategy, program infrastructure, service delivery processes and productivity initiatives aligned with strategy and rapid business changes. Achievements:
- Dashboard creation that analyzes all the data gathered in the last three years and that offers the leadership team a clearer view of our key measurements saving 20+ hours monthly.
- Maintaining utilization time of the Production Color Consultant team above average during the pandemic, delivering all customer training requirements to ensure revenue recognition.
- Measure and monitor customer satisfaction with training satisfaction level of 97%
- Maintaining the team utilization time above 85% and client facing above 95% Master in International Business
Dic. 2013 Universidad Autónoma Barcelona, Spain
Bachelor in Business Administration and Computing
Jul. 2011 Universidad Galileo Guatemala, Guatemala Master of Business Administration with a specialization in Marketing
Dic. 2016 Universidad Galileo Guatemala, Guatemala Jiu Jitsu purple belt Martial Arts Foods
Wrestler Soccer Movies
Bilingual - Native Spanish and English speaker
Oracle
CRM
ERP
Citrix
Microsoft Office
Microsoft project
Power BI
SCRUM
Respected PMO professional with 8+ years' experience in the BPO industry, leading financial and training efforts, delivering high quality results in the different KPI/Thresholds (training & financial efficiencies) required by various clients around the globe on different markets.
I have worked with clients such as machine end users with proven track record leading/interacting with cross-functional teams, forging solid relationships with strategic partners and clients at all levels.
Contact this candidate