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Customer Service Sales Manager

Location:
Fort Worth, TX
Posted:
October 27, 2023

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Resume:

TERRY L. REESE

*** ****** ***** *******, ** ***** 817-***-**** ad0n0r@r.postjobfree.com

OBJECTIVE

An organized and creative retail sales manager with 20+ years of proven sales and management skills and a desire to learn more. Currently seeking a position that will allow me to use my diverse skills set and knowledge to enhance and increase company profitability through long term growth opportunities.

SUMMARY OF QUALIFICATIONS

Multifaceted, customer-focused and goal-oriented professional with broad-based experience and successful career in sales operations, customer service, retail management, as well as staff training and development. Outstanding capability to learn and adapt to new responsibilities quickly, and effective in multitasking within fast-paced environments.

PROFESSIONAL EXPERIENCE

Office Depot, Burleson, Texas

Operations Manager, 2022-Current

Operates as Leader on Duty role; maintains freight and logistics activities within the store; provides guidance and training to Logistics associates; proactively engages with customers to exceed their needs; generates revenue by driving a sales culture.

Cook Children’s Retail Manager, Fort Worth, Texas

Retail Manager, 2015-2022

Responsible for hiring and training a team of dynamic individuals who provide excellent customer service. Meet all sells and profitability goals by forecasting, ordering, and inventorying product as needed. Partnered with clinical departments to assist in providing best hospital experience for customers. Ensure that all product is merchandized for an outstanding visual presentation.

The Foundry Big & Tall Supply Company, Arlington, Texas

Store Leader, 2011-2015

Provides excellent customer service through recruiting, development and training of a proactive leadership and selling team that delivers a shopping environment that meets or exceeds customer expectations and by managing the store in accordance with company policies and procedure to achieve store sales and profit objectives. Manage controllable expenses to maximize profit. Manages and coaches sales associates and establishes goals to enhance the communication process. Totally implements all merchandize and visual merchandise programs.

TERRY L. REESE

Resume - Page 2

Casual Male, Fort Worth, Texas

Assistant Manager, 2009-2011

Responsible for assisting in the overall operations and performance of the store, including sales, merchandising and daily operations; supervision of staff training and development, store loss prevention and adherence to company policies and guidelines.

Conn’s Home Plus, Fort Worth, Texas

Salesman, 2007-2009

Responsibilities were to build and maintain outstanding customer service, develop a loyal client base, provide clients with production knowledge and work within the team to meet store and individual goals and objectives.

Northern Tools and Equipment, Fort Worth, Texas

Assistant Manager, 2005-2007

Assisted in managing the daily store operations; evaluated, logged and processed damages and returns. Processed inbound and outbound invoices. Coordinated all warehouse activities. Verified weekly payroll and cycle counts. Ensured highest possible customer service.

Dollar General Stores, Fort Worth, Texas

Store Manager, 2003-2005

Managed and supervised a staff of nine employees; managed a rotating inventory of $700,000+. Reconciled inventories and cash. Executed daily operations, including but not limited to reports, stocking, hiring, and supervision of employees; staff training and development, and team motivation. Served on training team for new store managers.

Troll Book Fairs, Arlington, Texas

Director of Operations, 2002-2003

Coordinated West Coast operations. Maintained and distributed inventory; Liaison between schools and operations. Interacted directly with principals, teachers, school boards and parent teacher associations. Measured job performance of team members and coordinated and facilitated training. Supervised and organized the maintenance of corporate truck fleet.

EDUCATION

Paschal High School – General Studies – 1981

Texas Christian University – General Studies

U.S. Armed Forces – 1983-1994

References available upon request



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