Administrative Assistant Customer Service
Resume:
Michelle Thorpe
To leverage my **+yrs of managerial experience, client-facing experience, and expertise in Janitorial Cleaning Industry into an Administrative Assistant Role and a Manufacturing Role.
Garner, NC 27529
*************@*****.***
Knowledge of OSHA/JAHCO Regulations, Data Entry, Quality Control Experience, Inventory Management, Shipping and Receiving Skills, Excellent Customer Service Skills, Excellent Oral and Written Communication Skills, Computer Savvy, Self-motivated, Team Oriented. Authorized to work in the US for any employer
Work Experience
Manufacturing Associate I
Corning - Durham, NC
November 2021 to Present
• Prepare products and materials for shipping
• Additional production or manufacturing tasks as assigned
• Assembly technician processing Vials, modules, and test finish product
• Retrieve and unpack components and stock that line; keep own training on machines and other technicians and associates on operations
• Maintain a clean and well stocked workstation
• Reset faults, as appropriate
• Cleaning and setup of equipment
• Setup and operate all equipment in related area to produce product to specification requirements
• Perform visual inspection and identify potential quality concerns
• Preparing materials for production
• Inspecting and processing vials in magazines
• Detailed and accurate documentation in batch production records.
• FortLift Operator
Housekeeping
WakeMed Hospital - Raleigh, NC
August 2021 to November 2021
• Performs functions associated with the daily cleaning of the Hospital
• Including cleaning of patients rooms, dust mopping, disinfecting, dusting, emptying trash, cleaning restrooms
• Complies with housekeeping standards listed in the Housekeeping Standards Operation Procedure states in the Housekeeping Guidelines
• Completes various other duties as assigned
Housekeeping
Johnston County UNC Hospital - Garner, NC
April 2021 to October 2021
• Performs functions with daily cleaning, including dusting, dust mopping, vacuuming, cleaning restrooms, cleaning patients rooms, remove trash, polish furniture
• Operate Mechanical cleaning equipment
• Complies with Standards listed in the Housekeeping Standard Operation
• Procedure Manual and Policies stated in the Housekeeping guide
• Completes various other duties as assigned.
Housekeeping
SAS Institute - United States
June 2012 to April 2020
• Performs functions associated with the daily cleaning of buildings, including dust,, mopping, vacuuming, cleaning restrooms, remove and empty trash, polish furniture,, and operate mechanical cleaning equipment
• Complies with housekeeping standards listed in the housekeeping standards
• Operation Procedure Manual and policies stated in the housekeeping guide
• Completes various other duties as assigned
• Adheres to established safety requirements in using cleaning materials and equipment
• Assesses equipment to ensure it is working properly and reports problems when they occur
• Monitors reorganizes and reports any issues regarding recycling bins at assigned building. Environmental Services Supervisor
Duke University Health Systems - United States
December 2006 to March 2010
• Supervised housekeeping employees
• Coordinated schedule for cleaning of all patients and public areas, including floor care projects
• Preformed formal with nurses manager daily
• Conducted daily teambuilding with employees
• Received and resolved all complaints, Handled disciplinary actions of employees
• Ensured that the medical facility has maintained a sanitary environment. Environmental Services Team Leader
Duke University Health Systems - United States
December 2002 to December 2006
• Assisted supervisors in management of staff
• Coordinated daily cleaning assignments of the facility
• Assisted in the hiring, training, coaching, counseling, and terminating of staff
• Performed all probationary and annual employees mandatory evaluations
• Maintained an accurate record keeping system for staff's sign-in and sign-up daily. Cashier and Customer Service
Kerr Drug - United States
August 2001 to December 2002
• Scanned customer purchases
• Received payments
• Completed credit-card transactions
• Returned correct change to customers
• Counted money to verify register amount and balance
• Verified customer identification and cashed customers checks
• Assisted customers with merchandise Inquiries
Inventory Manager
IBM - United States
April 1998 to April 2002
• Complied and Maintained records of quality, type and value of materials, merchandise, and supplies in stock
• Computed figures sale orders, production records, and purchases invoices to obtain current inventory
• Verified clerical computations against physical count of stock
• Adjusted errors in computations
• Compiled information on receipt and disbursement of materials, equipment, merchandise, and supplies
• Established operational procedures for activities, and Maintained current warehouse inventory.
• Fort lift operator
Education
NA in NA
Washington high school - United States
June 1986 to June 1987
Skills
• Front Desk (5 years)
• Hospital (10+ years)
• Houskeeping (10+ years)
• Housekeeping Supervisor (5 years)
• Janitorial (10+ years)
• Cleaning (10+ years)
• Customer Service
• Filing (10+ years)
• Hospitality (10+ years)
• Housekeeping (10+ years)
• Communications (10+ years)
• Time Management (10+ years)
• Cash Register (5 years)
• Microsoft Office
• Word (10+ years)
• Excel (10+ years)
• retail sales (5 years)
• Management (8 years)
• Floor Care (10+ years)
• Environmental Services (10+ years)
• Commercial Cleaning (10+ years)
• Laundry (10+ years)
• Buffing (10+ years)
Certifications and Licenses
Cosmetology
August 2011 to Present
Administrative Assistant
June 2008 to Present
Communication
June 2006 to Present
Finance & Accouning
March 2006 to Present
Leadership skills/Management
March 2006 to Present
driver's license
June 1987 to Present
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