JONATHAN SCHNELL, MBA

Newtown, PA

www.linkedin.com/in/jonathanschnell ad0mzv@r.postjobfree.com

215-***-****

SENIOR INFORMATION TECHNOLOGY EXECUTIVE

15+ years experience in global systems architecture, corporate IT strategy and consulting to Fortune 500 clients, with expertise in team leadership, portfolio management, and strategy execution. An experienced leader in developing and executing integrated services strategies with a proven track record in accelerating revenue growth through professional and managed services engagements. ACCOMPLISHMENTS

• Drove significant annual revenue growth from managed services, exceeding company targets and contributing to a 27% YoY revenue increase and an average margin of 51%.

• Achieved a 98% contract renewal rate.

• Introduced streamlined operational procedures, pricing models and robust governance to meticulously track and attribute revenue, ensuring transparency and financial accountability.

• Transitioned a 55 person staff augmentation department to a 90+ person Managed Services organization with increasing annual recurring revenues.

• Key member of a 5 person leadership team that developed and launched the Solutions Network, a new services delivery organization within a Big-4 consulting firm. The impact of this organization resulted in cost reductions and the establishment of new profit center. RECOMMENDATIONS

(Jon) leverages his long history with his customers to address their concerns, negotiate solutions and track progress of resolutions to their concerns. His networking skills within the customer and different parts of Model N were invaluable to bring solutions to customer's concerns in a timely fashion. – Loren Buhle, CISO and VP Customer Support, Model N

Jon has a deep understanding of the MSS business and a talent for improving and implementing new SOPs around execution and operations. He has built several strong relationships with his customers which allows him to successfully close on his renewals and new projects. – Chris Bailey, Senior Director, Model N His leadership was a significant factor in the growth and globalization of my team. Jon's eagerness and enthusiasm for difficult Client engagement Hosting/Support opportunities has resulted in numerous highly successful projects for Deloitte. – Robert Brownlowe, Global Oracle Team Lead, Deloitte PROFESSIONAL WORK EXPERIENCE

RED RIVER (https://www.redriver.com)

Remote

Director, Managed Services Sales 2023 - Present

• Responsible for pre-sales solutions consulting including identifying customer’s service delivery challenges and desired outcomes addressed using IT managed services.

• Identify and manage strategic partnerships including better-together partnerships, cloud brokers, advisors, consultants, and other potential lead sources.

• Collaborate and drive the effort with Managed Services Operations leadership to develop the level of effort and subsequent quotes and SOWs.

• Serve as the primary Managed Services Sales representative for the entire sales lifecycle, to include initial meeting, discovery and scoping, presentation and closing, and post-sales activities up through go-live.

• Support sales contract negotiations working closely with Compliance and Managed Services Operations. COENTERPRISE LLC (https://www.coenterprise.com)

Remote

Vice President of Managed Services 2022 - 2022

Strategic leader for CoEnterprise's Managed Services Practice, with a pivotal role in reshaping and optimizing oper- ations to align with the company's ambitious growth objectives. Successfully:

• Reframed and Directed Operations: Led the strategic transformation of CoEnterprise's Managed Services Practice, implementing critical initiatives to realign operations with the company's growth ambitions. This included:

o Conducting a comprehensive assessment of Managed Services contracts and financials, presenting findings to the Executive team.

o Developing and implementing a robust pricing model tailored to Managed Services offerings. o Implementing critical KPIs to measure the health and profitability of the Managed Services Practice. o Standardizing contract management practices, ensuring consistency and efficiency. o Negotiating and executing strategic agreements, including a Value Added Network (VAN) partner- ship and offshore development and support agreements, optimizing resource capacity and cost structure.

o Authoring Managed Services marketing collateral to promote CoE’s service capabilities to new pro- spects.

o Defining standard reports and metrics for measuring and monitoring the Managed Services practice.

• Development of Cloud-Based Services: Spearheaded the development of innovative IBM Cloud and Mi- crosoft Azure-based IaaS and PaaS managed service offerings. This involved: o Identifying market demand and strategically positioning CoEnterprise to meet the evolving needs of clients in the cloud computing landscape.

o Collaborating closely with technical experts and partners to design, develop, and launch these cut- ting-edge services, expanding CoEnterprise's service portfolio. MODEL N, INC. (https://www.modeln.com)

Princeton, NJ

Senior Director, Managed Services and Support 2012 – 2022 Led the efforts to reshape the operational landscape while driving significant achievements in service strategy, development, and expansion:

• Strategic Service Leadership: Led the establishment and refinement of the ITIL-based Service Strategy, Design, Transition, Operation, and Continuous Improvement framework for Model N's Managed Services organization. This strategic approach facilitated the development of integrated service solutions and re- sulted in:

o Global Service Delivery: Directed the global delivery operations for Managed Services and Support, serving clients in the Life Sciences and High Tech sectors, while ensuring exceptional service quality. o Account P&L Management: Successfully managed account P&Ls, practice development, program management, service delivery, hiring, and resource development, all while maintaining a significant role in sales and the expansion of services to our clients.

• Innovative Service Offerings: Spearheaded the creation of new categories of Managed Services, devel- oping cutting-edge service offerings that catered to the evolving needs of our clients. This included: o Cloud-Based Support: Managed and developed support services for cloud-based (AWS) and on- premises enterprise software applications for large corporations, driving growth and innovation. o Infrastructure Enhancement: Played a central role in developing operating procedures and infra- structure for the Managed Services department, both onshore and offshore (India), enhancing oper- ational efficiency and scalability.

• Leadership and Development: As Chief of Staff to the Chief Information Security Officer and VP of Cus- tomer Support, I provided critical leadership that contributed to the growth and globalization of the team. This leadership included:

o Relationship Building: Forging strong customer relationships within the Life Sciences and High Tech sectors, resulting in the successful execution of numerous projects and renewals. o Team Growth: Nurturing the development of a dynamic and highly skilled team, fostering a culture of enthusiasm and excellence that propelled the organization forward. DELOITTE TOUCHE TOHMATSU (https://www.deloitte.com) Glen Mills, PA 2002 – 2012

Service Line Leader 2009 – 2012

Directed and managed the activities of the Global Consulting Methods and Tools organization. This shared services organization builds and maintains integrated methods and tools for use by all consulting service areas across all member firms worldwide. These methods serve as roadmaps that accelerate the planning, delivery and support of the firm’s consulting services.

• Led the operational and strategic planning of the organization.

• Developed the annual budget and managed the expenditure of operations.

• Provided final approval on all staff hiring and dismissals.

• Oversaw all stages of method assembly and publication.

• Maintained and managed relationships with content subject matter experts and key practice stakeholders.

• Promoted from Senior Manager, Business Applications Senior Manager, Business Applications 2005 – 2009

Deloitte Consulting, Solutions Network

Responsible for providing strategic planning, project and operational management, business development, and technical leadership for the Business Applications team. Provided managed services for Oracle, PeopleSoft, J D Edwards, Siebel, IBM WebSphere, and other enterprise software packages.

• Delivered >$2.2MM in direct revenues in FY09.

• Reduced operating costs by an annualized average of 18%, and increased revenues by 50%.

• Developed a 24 person multidisciplinary offshore team in Hyderabad, India.

• By utilizing internal and external market research, developed and implemented pre-configured industry solutions based upon the various packages for which my organization was responsible including Oracle, PeopleSoft, Siebel and J D Edwards.

• Prepared monthly Flash Reports to communicate progress and achievements to practice leadership. Senior Manager, Technical Architecture 2002 – 2005 Deloitte Consulting, Solutions Network

Directed the Technical Architecture team, with responsibility for the planning, build out and implementation of datacenter infrastructure and services to support the business applications teams. Delivered technical architecture and infrastructure services in support of division’s activities, including host hardware and software acquisition and deployment, network design and implementation and IT architecture consulting services to the project teams.

• Managed the growth of the division’s technical environment from 65 servers to over 500 hosts during a 3 year period.

• Developed and implemented the server and storage virtualization architectures for the organization, resulting in a 400% utilization increase and a 70% cost reduction per system.

• Directed the activities of a globally dispersed (US, UK, India) team of technology professionals.

• Created a Strategic Framework, defining the guiding principles and operating strategy for the organization.

• Built trusting relationships with key practice leaders, vendors and client engagement teams to ensure the delivery of timely and relevant solutions.

EDUCATION

MBA, Corporate Financial Management, Financial Institutions and Markets, University of Buffalo BS, Electrical and Computer Engineering, University of Buffalo CERTIFICATIONS

Career Essentials in Generative AI by Microsoft and LinkedIn AWS Partner: Sales Accreditation (Business)

AWS Partner: Migration Ambassador 2023 (Business)

Harvard Leadership Essentials, Harvard Business School Publishing Lean Six Sigma, Yellow Belt

COMMUNITY ACTIVITIES

Committee Member, Newtown Township (Bucks County, PA) Technology Committee, 2010 - 2020 http://www.newtownpa.gov/newtown-township-technology-committee/ Newtown Grant Homeowners Association – Estates IV, 1998 – 2011

• Director, Treasurer, 1998 – 2008, 2009 - 2011

• Environmental Review Board Member, 2008 – 2009

Treasurer, Cub Scout Pack 380, 2006 – 2008

Member, Toastmasters International, Deloitte Philadelphia chapter, 2006 - 2012

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