JACQUELINE MARIE CHAUSER, MSEIT, MPA

*** *. ***** **, ********, CA 90502

562-***-**** • ad0myr@r.postjobfree.com • https://www.linkedin.com/in/jacquelinechauser

QUALIFICATIONS SUMMARY

Dynamic, results oriented Training and Development professional specializing in the creation of adult learning experiences with proven results utilizing strategic and tactical business strategies that improve organizational processes and outcomes. Recognized for building high-performance teams, delivering effective presentations to clients and executives at all organizational levels, and delighting audiences with focused and engaging training. Thrives on opportunities to collaborate with subject matter experts and senior leadership; drive new learning opportunities and innovations through critical thinking and empowerment; and identify and translate client needs into concrete, marketable initiatives.

Performance Improvement ~ Change Management ~ Project Management

Instructional Design ~ Adult Education ~ Distance Education ~ Instructor-Led Training

Sales Training and Development ~ Performance Coaching ~ Public Speaking ~ Consulting

Instructional Technology ~ E-learning ~ Media Production

Higher Education ~ Hospitality ~ Healthcare – Software Development

PROFESSIONAL EXPERIENCE

Tata Consulting Services November 2021 – Present

Lead Project Manager – eLearning Development, Organizational Change Management, and Communications

Provide leadership and project management for organizational change management and communications activities and the development of e-learnings for software training.

JC Consulting Services January 2017 – November 2021

Owner and Lead Consultant

Provided consulting and analysis for Performance Improvement, Instructional Design, Change Management, and Project Management. Authored and developed curriculum, courses, educational content, e-Learnings, business processes, technical documentation, video, and multi-media assets using authoring tools such as Storyline Articulate, Vyond (GoAnimate), and Camtasia.

Clients have included: Potawatomi Training, California State University, Dominguez Hills, Capitol Group, Antech Diagnostic, Inc., Southern California Edison, Dine, Inc., Laureate Education, Inc., and O’Donnell Learn, Inc.

SnackNation, Inc. November 2017 – May 2018

Senior Manager, Sales Training and Development

Established and ran the Sales Training and Development department. Included onboarding and new hire training, professional development for the Inside Sales team, performance coaching, and rehabilitating underperforming team members.

Supplyframe, Inc. June 2016 – December 2016

Sr. Instructional Designer

Supported the rapid expansion of a small firm to a mid-sized firm by designing their customer success and customer support roles and workflows and developing comprehensive internal and customer-facing technical documentation.

Blackboard, Inc. October 2011 – April 2016

Solutions Engineer

Served on a team of trusted advisors that brought deep functional expertise, market fluency, and technical expertise to pre-sales engagements by conducting needs analysis and delivering targeted demonstrations to present the recommended solution to accomplish organizational goals and objectives for this $1.65B global technology organization serving K-12, Higher Education, Corporate, and Military sectors.

Instructional and Sales Training Designer

Led the Sales Training and Development team on formal instructional design, performance improvement, and project management processes. Developed a comprehensive sales training course that certified over 300 hundred sales associates and saved the organization millions of dollars on consulting fees, travel, and expense costs.

Laureate Online Education, Inc. October 2007 – October 2011

Media and Course Developer

Designed and developed online courses for Walden University’s Richard W. Riley School of Education and Leadership through Laureate Education, Inc. Managed the course development project life cycle, partnered with subject matter experts to produce course objectives and scope and sequence, conducted quality-assurance reviews, and developed course master templates for the Education Domain of the Product Development department.

ITT Technical Institute, Inc. October 2004 – October 2007

Chair, Schools of General Education Online and Criminal Justice

Recruited, trained, and managed faculty to deliver traditional and blended learning that accommodated a variety of learning styles and skill levels. Facilitated traditional, hybrid, and virtual courses for the Schools of General Education, Criminal Justice, and Business. Developed lesson plans and activities designed to engage and encourage collaboration in traditional and online formats.

EDUCATION

M.Sc., Educational and Instructional Technology, Specialization in Corporate, Military, and Government Training, National University, Orange, CA, 2009

Master of Public Administration, National University, San Bernardino, CA, 2004

B.A., History, California State University, Fullerton, CA, 2002

CERTIFICATIONS

Solution Selling Certified, SPI, 2012

Large Account Management Process Certified, Miller-Heiman, 2014

TECHNICAL INVENTORY

Multi-media: Articulate Storyline, Camtasia, Vyond, Adobe Creative Suite. LMS/CMS: Blackboard, Moodle. Productivity: Microsoft Office 365. Web Conferencing: Adobe Connect, Zoom, Teams. CRMS: Salesforce. Customer Success/Adoption: WalkMe. Usability/Evaluation: UserTesting.com

ASSOCIATIONS

Project Management Institute, Los Angeles Chapter (PMI-LA) 2016-Present, International Society for Performance Improvement (ISPI) 2008 - Present, International Society for Performance Improvement, Los Angeles Chapter (ISPI-LA) 2016-Present, Association for Talent Development (ATD) 2008 - Present, International Society for Technology in Education, 2007 - 2011

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