Quality Assurance Process Improvement

Vaishali Shah 848-***-**** **************@*****.*** Duluth, GA 30097

Summary

I have been a Quality Assurance leader in the financial, retail, and insurance sectors for over ten years. My experience has enabled me to manage QA and Business analyst teams for large enterprise programs. I have excellent communication and partnership skills that empower me to work effectively with technology and business teams. I thrive in high-pressure, fast-paced environments and balance organizational objectives and productive relationships. I am a strategic thinker and process improvement advocate, known for standardizing quality assurance practices and driving continuous improvement. I focus on building strong, high-performing, inclusive teams that add value to organizations.

Area of Expertise

- HP ALM, IBM Rational tool, qTest, Tosca, Postman, Swagger, Cypress, Visual Studio Code, Sauce lab, TOAD, Mainframe, Jenkins, SQL, Clarity, MS Office, Confluence, SharePoint, Jira.

- Microservices, Cloud Services (AWS, Azure)

- Vendor Management, Resource Management, Strategic Partnerships/Leadership

- Agile & Waterfall Methodologies, Cross-Functional Collaboration, Team Liaison

- Onshore-offshore team management, QA Project management, QA approach, Performance, and automation team lead

- Skilled with all the phases of SDLC and STLC, Defect Management

Professional Experience

Program Test Manager, The Standard, Portland (Remote) June 2022 – Present

- Lead the coordination of system testing across all phases of the Software Testing Life Cycle (STLC) for an enterprise program with 24 Lines of Business (LOBs).

- Ownership to create and maintain test playbook, test strategy, test plan, execution & defect status report.

- Streamlined test schedule coordination with internal teams, vendors, and subcontractors for multiple execution phases.

- Direct the end-to-end execution for complex workstreams with multilayer & Cross platforms and test governance process.

- Implemented a new defect management standard operating procedure, resulting in a 30% increase in defect remediation efficiency.

- Facilitating the alignment of lower environments across multiple applications to reduce the testing timeline and improve defect remediation.

- Working with global cross-functional teams to improve and enhance data governance processes and environment readiness.

- Serving as a single point of contact for testing and fostering professional relationships with internal and external clients and stakeholders.

-Collaborate with the UAT team to lead UAT testing.

- Managed performance testing efforts during the User Acceptance Testing (UAT) phase.

- Successfully delivered testing efforts in tight timelines with limited resources and coordinated batch processes in multiple platforms.

- Provided regular updates on the program testing status to the stakeholder committee.

Technical Quality Assurance-Advisor, Fiserv, Alpharetta, GA July 2016 - June 2022

- Managed vendor relationships through collaboration to maximize cost-effectiveness, optimize delivery schedules, and triage defects.

- Directed onshore and offshore teams, optimizing resources and providing cross-functional training for improved productivity.

- Mentored team members for career growth and conducted performance evaluations.

- Partnered with stakeholders to identify and verify intended features and functionality requirements.

- Spearheaded testing programs/projects for API, web-based applications, Mobile, databases, and mainframe systems.

- Reviewed and presented integration issues, vulnerabilities, and findings to stakeholders.

- Created new QA processes and strategies for functional, integration, end-to-end, and regression testing.

- Led end-to-end testing for enterprise infrastructure programs and collaborated with product management.

- Facilitated the implementation of single API usage for merchant boarding programs.

- Owned acceptance criteria, test scenarios, and test coverage, providing sign-off on project requirements.

- Supported business stakeholders in "Go/No-Go" decisions and production deployments.

- Recommended optimization of testing activities for improved efficiency and performance.

- Developed accurate and efficient test plans for automated testing of products and features.

- Managed multiple applications and monthly releases for 18 to 20 projects.

- Formalized allocation and test estimates for each release.

- Demonstrated strong people management and organizational skills for successful project execution.

Sr. Quality Assurance Lead, QVC, West Chester, PA June 2015 - June 2016

- Led Agile development as a Test Lead for an international United Kingdom/Italy team.

- Oversaw the development of a brand-new mobile application for international platforms in the United Kingdom/Italy.

- Led the enhancement of a mobile application for the US platform.

- Collaborated with the UI/UX team for content testing.

- Conducted extensive quality assurance training through in-person and remote teleconferences.

- Managed mobile and web testing for both local and international projects.

- Developed quality assurance strategies and created reusable libraries.

- Trained new team members on application and testing tools via teleconferences and in-person sessions.

Quality Assurance Lead, JPMorgan Chase, Wilmington, DE Sept 2012 - June 2015

- Directed IT initiatives throughout all stages, including requirements gathering, development, testing, and implementation.

- Maintained strict project timetables through careful monitoring and management of team activities.

- Facilitated Daily Defect Triage calls for entire CARD LOBs and individual projects as a test lead.

- Managed digital teams for in-house and vendor testing of various mobile products.

- Led mission-critical programs, including testing integration and end-to-end with Visa/Mastercard.

- Collected, analyzed, and disseminated project information, reporting progress to senior management.

- Collaborated with legal teams to create scenarios for testing compliance scope.

- Assisted business stakeholders in making "Go Live" decisions and provided support during production deployments.

- Conducted internal audits to ensure compliance with operating procedures and regulatory standards.

- Identified and mitigated potential risks, making recommendations to management.

- Led friend and family testing for pilot launches of mission-critical programs and worked with external Spanish testers.

Education /Licenses-

Bachelors in Science- Biology, MSU – India Certified Scrum Master (CSM) TOSCA Automation Specialist / qTest certification

References & VISA status

-Professional References will be provided as required.

-Visa status -US Citizen

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