Denise Burch

Medical Office Staff/Administration

New Smyrna Beach, FL 32168

ad0mxz@r.postjobfree.com

+1-386-***-****

Well organized, results oriented and compassionate team player. Proficient at keeping medical office operations running smoothly and efficiently by managing with knowledge and interigity, organizing, scheduling and assisting patients. Background includes managing a family practice office and urgent care, working in home health care, urgent care and private physician office settings. Scheduling surgeries. Handling all provider and patient needs. Diligent at validating patient information, diagnoses and billing data. Capable of resolving billing disputes quickly. Experienced using ICD9, ICD10 codes and CPT Codes. Experience in eClinical, Medical Manager, Practice Velocity, EMR, Lytec, Riversoft and Dentrix software.

Authorized to work in the US for any employer

Work Experience

Office Manager

Ormond Family Medical Center - Ormond Beach, FL

January 2023 to Present

I am the office manager for a family practice. We have a staff of 8 that works under two Autonomous Nurse Practioners and a Chiropractor. Our practice is a new practice, we opened just over a year ago. Our office is a very fast paced, energetic office. Customer Service Representative

Interim HealthCare - Daytona Beach, FL

January 2020 to Present

Well-versed in-home health care with inputting Plan of Cares into patient profiles. Responsible for Medicare patient's charts, inputting all data, submitting information to Medicare for payment, and Doctors offices for signatures on orders. Preparing skilled staff schedules, working directly on 485s, and keeping up to-date tracking reports of unbilled, current insurance and Plan of Cares. Intake back up with referrals and insurance authorizations, staff schedules ie: RN, LPN, PT, OT and HHA Support administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.

Work directly with doctors' orders, obtaining physicians signatures on orders, keeping them up to date with patient information, organized and filed in charts. Input Plan of Cares into patient files and patient medication profiles. Schedule skilled staff and enter demographics. Medical Office Manager

Dr Jonathan Bechtold DO - Parkersburg, WV

November 2008 to October 2016

• Supervised staff of 12.

• Efficiently managed front and back office..

• Created and maintained accurate and confidential patient files such as medical history and financial records as per HIPAA..

• Assisted with recruiting and hiring staff.

• Directed daily operations at facility caring for more than 50 plus patients daily.

• Prepared weekly employee schedules along with vacation schedules and payroll. Customer Service Representative/Front Desk

New Smyrna Beach Gynecology - New Smyrna Beach, FL October 2022

Interviewed patients to collect medical information and insurance details. Answered multi-line phone system and directed callers to requested personnel and departments. Took messages from patients and promptly relayed to appropriate staff. Observed strict HIPAA guidelines at all times according to company. Processed patient payments and scanned identification and insurance cards. Informed patients of financial responsibilities prior to rendering services. Entered patient information including insurance, demographic and health history into the system to ensure that all records were up to date.

Pleasantly greeted each patient.

Front Office Assistant

COASTAL FAMILY PRACTICE - Edgewater, FL

• Coordinate patient paperwork, including check-in, check-out documentation, charts, and insurance information.

• Manage reception needs, greet patients and answer multi line phone system

• Handle office scheduling, setting up appointments, preparing paperwork, and balancing workloads. between clinical staff

• Set up insurance profiles, collecting and verifying data for smooth billing processes.

• Maintain accurate accounting records, inputting new invoices and payments into Dentrix

• Protect company and patient data by consistently following HIPAA policies.

• Complete and submit referrals

Education

Associate's degree in Business

Parkersburg Community College - Parkersburg, WV

January 1986

License in Real Estate

WV Real Estate Board - Parkersburg, WV

Skills

• Check-in/ check out management

• Insurance verification, coding and

• Appointment setting

• Good patient relations

• ICD-10

• Medical Office Experience

• Medical Office Management

• Medical Scheduling

• Dentrix

• Medical Billing

• ICD-9

• Medical Coding

• Medical Records

• EMR Systems

• Medical Receptionist

• HIPAA

• Administrative experience

• Customer service

• Care plans

• Dental receptionist

• Microsoft Word

• Management

• Office management (5 years)

• Practice Management

Certifications and Licenses

WV Board of Realtors

Present

WV Real Estate License

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