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Customer Service Inbound Outbound

Location:
Tyler, TX, 75703
Posted:
October 26, 2023

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Resume:

Vidal Trevino

ad0mx9@r.postjobfree.com

903-***-****

Professional Summary

oOver 15 years of experience working in a warehouse and production environment.

oOver 10 years of forklift experience. (sit-down (propane and battery), stand-up and stand-up reach, cherry picker, clamp and some scissor lift and slip sheet.)

oWell-versed in shipping operations for inbound/outbound.

o4 years retail management

oQuality control, inventory and sanitation abilities.

oManaged 20+ associates in a production setting.

oManaged 20+ associates in a retail setting.

oGood communication and coordination skills.

oIn-depth Knowledge of standard policies, procedures, methods and logistic readiness.

oStrong shipping management and interpersonal skills.

oKnowledgeable in every area of the shipping department

oStrong knowledge of retail inventory management

oComputer and data entry skills

oTime management skills

oThe ability to multitask

oProblem resolution skills

Education

Business Administration

Tyler Junior College

Professional Experience

New Hope Energy

Plastics Processing Technician

December 2022 to July 2023

oMachinery operation to meet production goals.

oAssemble and disassemble, service and adjust machines as needed

oConduct Quality Tests as directed

oFollow product schedule

oConduct advanced preventative and specific plant maintenance tasks

oPerform Preventative maintenance and Service on production machines

oAssist with troubleshooting of all plant operations

oUse forklift, chain saw and other lift equipment as needed

Walmart Store

Stocking 3 Coach

September 2022 to November 2022

oLed and developed teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-

Teach); communicated and collaborated with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introduced and led company change efforts; provided clear expectations and guidance to implement business solutions; and communicated business objectives to teams effectively.

oModeled and demonstrated exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managed and supported customer service initiatives (for example, store of the community and community outreach programs);ensured customer needs, complaints, and issues are successfully resolved; developed and implemented action plans to correct deficiencies; and provided process improvement leadership to ensure a high quality customer experience.

oDrove the financial performance and sales of the designat store area by reviewing and evaluating P&L (Profit & Loss) statements; managed and

assisted in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitored and ensured effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developed and implemented action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

oProvided supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigned duties; set clear expectations; provided associate recognition; communicated expectations consistently and effectively; ensured diversity and inclusion awareness; and recruited and developed qualified associates to meet staffing needs and achieve company growth potential.

oCoordinated, completed, and overseen job-related activities and assignments by developing and maintaining relationships with key stakeholders; supported plans and initiatives to meet customer and business needs; identified and communicated goals and objectives; built accountability for and measured progress in achieving results; identified and addressed improvement opportunities; and demonstrated adaptability and promoted continuous learning.

oEnsured compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilized and supported the Open Door Policy; and provided direction and guidance on applying these in executing business processes and practices.

Walmart Store

Stocking 3 Team Lead

October 2020 to September2022

oProvided and modeled customer service by acknowledging the customer; identified customer needs; assisted with purchasing decisions; located merchandise; resolved customer issues and concerns; promoted products and services; maintained a safe shopping environment; and appropriately represented and supported the company.

oSupported the achievement of financial goals by communicating and collaborating with other team leads and store management on business objectives; delivered daily operational guidance to teams; and monitored inventory flow processes and service standards.

oLed team associates effectively by operating as the manager on duty; prioritized and delegated daily workloads; monitored and communicated team staffing needs; ensured area processes are executed effectively; set clear expectations; communicated goals; maintained open dialogue with team associates; provided consistent follow up to verify workload completion; ensured compliance with company policies and procedures; and participated in the hiring, promotion, coaching, training, and evaluation of associates.

oMaintained area merchandise presentation and inventory accuracy by leading and guiding teams in receiving, stocking, and rotating merchandise; removed damaged or out-of-date goods; set up, cleaned, and organized product displays; zoned the sales area; signed and priced merchandise appropriately; binned and picked merchandise; prepared, handled, packaged, labeled, and stored food to meet safety and compliance guidelines; operated and sanitized food-related equipment; completed bin audits; worked inventory exceptions; corrected shelf capacities; secured fragile and high-shrink merchandise; followed proper procedures for handling and disposing of hazardous materials; and followed opening and closing procedures in area of responsibility.

oDeveloped, communicated, and implemented processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzed and applied information from multiple sources; monitored progress and results; and identified and addressed improvement opportunities.

oDemonstrated, promoted, and supported compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implemented related action plans; using the Open Door Policy; and assisted management with correcting ethical and compliance issues and problems.

oLed and participated in teams by using and sharing resources, information, and tools; determined customer needs and business priorities; coordinated and executed work assignments; provided advice, feedback, and support to ensure timelines and work quality are achieved; and modeled and helped others with how to adapt to change or new challenges.

Walmart Store

Consumables ASM

March 2020 to October 2020

oDrove the financial performance of assigned area by ensuring that sales and profit goals are achieved and implemented plans to correct any deficiencies; scheduled and trained associates to meet the needs of the customers.

oDrove sales in assigned areas by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area; assessed economic trends and community needs; overseen the stocking and rotation of merchandise, the removal of damaged or out-of-date goods; set up, cleaned, and organized product displays; secured fragile and high-shrink merchandise; and monitored expenses within assigned area.

oModeled, enforced, and provided direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.

oEnsured compliance with Company policies and procedures by holding hourly Associates accountable; analyzed and interpreted reports; implemented and monitored asset protection and safety controls; maintained quality assurance standards; overseen safety and operational reviews; developed and implemented action plans to correct deficiencies; and provided direction and guidance on executing Company programs and strategic initiatives.

oProvided supervision and development opportunities for hourly Associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness.

oParticipated in community outreach programs, and encouraged and supported hourly Associates in serving as good members of the community.

oUpheld the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and provided resolutions for Associates, including proactively seeking out Associate comments and concerns by meeting with Associates in their work areas.

Walmart Store

CAP 2 Team Supervisor (Inventory Management)

December 2018 to March 2020

●Ensures accurate receipt, storage, and shipment/transfer of product to and from the store.

●Ensures Inventory employees prepare for truck arrival, loading and unloading procedures; accurately record and safely handle merchandise; process all product paperwork; home delivery; send backs, and damage claims are all executed as per SOP

●Maintains company and location visual merchandising standards by ensuring merchandise is displayed according to planograms and functionality checks have been completed.

●Ensures proper training of new employees; assess skills and knowledge of each team member; tailor training to specific needs of the learner; create individual learning and development plans/processes to insure that each employee is able to contribute fully.

Kent Watersports

Warehouse Supervisor

January 2018 to February 2019

oAccomplished warehouse human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicated job expectations; planned, monitored, appraised job contributions; recommended compensation actions; adhered to policies and procedures.

oMet warehouse operational standards by contributing warehouse information to strategic plans and reviews; implemented production, productivity, quality, and identified warehouse system improvements.

oMoved inventory by scheduling materials to be moved to and from warehouse; coordinated inventory transfers with related departments.

oDelivered supplies and equipment to departments by receiving and transferring items.

oMaintained storage area by organizing floor space; adhered to storage design principles; recommended improvements.

oMaintained inventory by conducting monthly physical counts; reconciling variances; inputting data.

oSecured warehouse by turning alarms on; testing systems.

oKept equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.

oUpdated job knowledge by participating in educational opportunities; reading technical publications.

oAccomplished warehouse and organization mission by completing related results as needed.

UPS Freight

Operations Supervisor

May 2016 to February 2018

oManaged, planned, organized, and directed all routes assigned to the associate drivers

oManaged and implemented security and loss prevention procedures

oPrepared and managed safety procedures in accordance with Company, OSHA, and DOT guidelines

oPrepared and implemented action plans to ensure the service center achieved planned productivity, load average, cube utilization, and service targets.

oWorked with Central Dispatch to develop a line haul plan to effectively and efficiently move freight to destinations within Company service standards

oScheduled employees in accordance with hours planning, the Company’s run bid process, and service requirements

Ingersoll Rand (Trane Manufacturing)

Copper Tubing Punch Press Operator

January 2016 to May 2016

oOperated production equipment to produce parts within established quality standards.

oOperated production equipment within the department in order to produce quality parts.

oPerformed quality checks on parts using inspection instruments to ensure the parts are within prescribed tolerances.

oAccurately completed daily labor cards recording correct part number, operation being performed, number of pieces produced, and number of scrap pieces produced and time involved to produce parts.

Assembler (Floater)

January 2017 to September 2017

oAssembled products according to predetermined methods and production sequence standards

oCreated a safe work environment by following safety rules and company policies

oMaintained regular attendance

Field Fastener

Shipping Specialist

March 2015 to January 2016

oExecuted daily operations to optimize customer shipments.

oTracked incoming and outgoing inventory and products.

oAffixed shipping labels on cartons with all shipping information included.

oCommunicated with supervisors and coworkers in order to get everything done in a timely manner.

oMaintained inventory of outgoing shipping items via database entries.

oPrepared products for shipment and checked them to make certain they met specifications.

oInspected incoming and outgoing shipments and tracked them using database entry.

oPrepared outgoing items for shipment and affixed appropriate shipping labels and postage.

oWorked as a team member and helped others to meet shipment goals.

oReported all inventory and shipment issues to supervisor immediately.

Target Distribution

Warehouse Specialists

May 2010 to January 2015

oLoaded and unloaded trucks; performed cycle counts and utilized computer to track shipments and inventory; Handled shipping of high-value items with zero instances of damaged goods.

oProficient in the use of pallet movers, standup forklifts and order pickers to transport, stage and store freight; Troubleshoot breakdowns and call for repairs.

oEnsured compliance with environmental health, safety and corporate regulations; Sustained 0% safety hazards by proactively maintaining clean and organized warehouse.

oInformally trained new team members.

oCommended for team-oriented attitude, contributing to improved efficiency

Distant Lands Coffee Roaster

Assistant Shipping Manager

July 2008 to May 2010

oCoordinated product movement between receiving and replenishment

oMaintained constant contact with loading personnel to ensure accurate loading of bulk and route truck

oOversaw inventory, physical counts and performed periodic cycle counts to verify outgoing orders ensuring that the associates followed proper procedures based on distributor's schematics.

oTrained and evaluated fork lift operators, and maintained daily sanitation of the facility.

VME Process Inc.

Shipping and Receiving Lead

August 2007 to June 2008

oHandled the tasks of verifying the materials contents of received packages

oMonitored subordinate employees and ordered suppliers • Handled the tasks of supervising shipping and receiving departments

oPerformed maintenance of records and information management of shipping department

oImplemented, recommended and supported shipping department to increase the quality control, cost reduction and performance of employees

oPrepared, maintained and evaluated employment performance reviews and time card

oAssisted in planning and maintaining departmental budget

oMonitored shipments to ensure customer satisfaction

oReconciled complete reports and daily shipping data

Coca-Cola Enterprises

Merchandiser

November 2005 to August 2007

oBuilt and maintained product displays in compliance with company standards.

oMaintained appropriate product levels in beverage sections and throughout accounts including shelf allocation and cold equipment.

oMaintain clean and organized back-room and manage trade breakage in assigned accounts.

oMet customer service expectations through daily communication, problem resolution, and appropriate follow up.

oMaintained professional, team relationships with co-workers and customers.

oTransported, replaced and maintained Point of Sale advertising as appropriate for account.

oMaintained merchandising standards while rotating products each time in designated accounts.

Order Builder

oBuilt orders according to assigned load tickets using industrial power equipment.

oManually lifted and moved product to restock and repack ensuring date code accuracy and proper rotation.

oAdhere to good manufacturing practices and safety standards. • Responsible for meeting productivity requirements.

oStaged completed pallets in designated area.

Conagra Beef

Production Supervisor

October 1997 to August 2000

oMaintained even flow of work by being organized and planning ahead and then being able to make changes as needed.

oMaintained quality product by making sure that all employees meet company and USDA specifications.

oDeveloped highly productive personnel and work teams by using training and motivational techniques and by delegating specific duties to key personnel.

oProvided leadership for employees by being a good role model. • Overseen all shift personnel by monitoring the efficiency of employees, conducting reviews, counseling sessions, evaluations and by keeping up to date records.

oFollowed through, ensuring general leads, supervise operators and other personnel are accountable for their areas of responsibility.

oEnsured that all necessary paperwork is completed according to prescribed procedures, accurately and timely by following through on delegated tasks and assisting where necessary.

oEnsured proper processing of product by monitoring all aspects of the departments and shifts, as well as equipment, cleanliness and personnel.

oEnsure profitability of department by formulating products for quality and least cost in processing and monitor packaging to avoid waste.

oManaged meat inventories by controlling quantities and proper rotation ensuring oldest meat is always used first.

oSupervised activities of production areas by ensuring new employees are properly trained, time cards are monitored and overtime controlled, paperwork is submitted timely, and daily activities are coordinated and performance reviews are conducted.

oDirected department lead(s) in coordination of personnel and product to ensure smooth work transition between shifts.

oEnsured accurate calibration of machines and that all machinery is in good repair and that machine operators are properly trained to ensure optimum efficiency.

oMonitored and administered SSOP, HACCP, and GMP programs, insisting on accurate, complete and in timely compliance.

oEncouraged safety by insisting on a clean, safe work environment, and ensure that employees are following prescribed safety procedures, which includes each employee wearing the proper personal protective equipment.

oMonitor and control expenses by aggressively managing supply and other budget areas including

Conagra Beef

Management Support (Quality Control)

August 1996 to October 1997

oInspected the carcasses and parts of animals slaughtered without ante and post mortem inspection to determine that they are clean and not diseased and will not contaminate inspected meat in the plant.

oConducted and interpret in-plant bacteriological plate tests for inhibitory (antibiotic) residues in carcasses.

oAssured that plants are capable of operating under sanitary conditions, detect unacceptable practices and conditions, and take appropriate corrective actions.

oConduced preoperative and operational inspection to verify and evaluate the effectiveness of a plant's SSOP.

oReviewed the plant's SSOP to assure the plan includes the necessary requirements.

oReviewed plant's sanitation records to assure the records reflect the conditions observed in the plant.

oInitiated regulatory action when deficiencies are found in the plant or in the plants.

Conagra Beef

Assistant Warehouse Supervisor

April 1992 to August 1996

oDirected daily warehousing activities.

oEstablished operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current.

oWrote, designed and produced storage procedures.

oWas instrumental in streamlining the shipping and receiving procedures.

oConferred with department heads to ensure coordination of warehouse activities with activities such as production, sales, and purchasing.

oTrained existing staff in basic warehouse operations.

oSupervised employees, scheduled shipments, resolved supply issues, and determined warehouse operation procedures.



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