Software Systems Service Representative

CHERYL D. COPES

E-mail: ad0mwy@r.postjobfree.com

Address: **** ******** *** ********** ** 35206

Phone: 205-***-****

PROFILE

● Flexible, hard worker with a positive attitude and the desire to bring diverse management skills to the work setting. Proven problem solver who enjoys new challenges and works well in fast-paced environment. Driven to achieve goals and objectives.

● Effective team player with strong communication and interpersonal skills.

● “Give me something to do and I’ll get it done!”

EXPERIENCE

March 2017 –Current

Guest Service Representative (Women and Infants)

Assist guest with check-in-out process and make picture badges for guest. Answer, record and process all calls, messages, request, questions and concerns. Train new employees on policy and procedures of the hospital duties. Post updates on changes concerning protocols within the Women and Infants department. Order supplies, make copies using copier machine. Troubleshoot computer issues and contact the ITT department when needed. Take all hospital schedule trainings monthly. Experience with software systems HQ 2000, IDX, ACCUREG, Microsoft Outlook, Excel, and PowerPoint. February 2000 – 2017

University of Alabama Birmingham, AL 35206

Clerical Supervisor

Management of daily operations of the CATI Research Unit. Develop and implement policies and procedures for competing multiple manuals for Sift supervisors and interviewers. Monitoring samples for distribution among the labs. Manage supervisors and research Interviewers for all disciplinary issues, compliance with protocol, productivity assessment. Settle disputes among interviewers and supervisors. Notify the program agencies such as CDC, State of Alabama and other operations in the Comprehensive and REGARDS labs of day to day tasks. Implement various forms for the unit to use in order to regulate policies and procedures for the operations of the survey unit. Making shift rounds to attend supervisor and interviewers issues. Check attendance logs, problem log, and training incident log at the end of each month to ensure productivity and handbook regulations for each interviewer are in compliance. Counsel supervisors in enforcing disciplinary protocols outlined in the supervisor handbook. . Inform administrator of any immediate survey malfunctions with server. Report to administrators of any anomalies noted during sample search. Screen and hire new employees for replacement positions at the SRU. Develop supervisors work schedules and post them biweekly. Host lab meetings with all employees to update any changes, key issues and status from the administrator to produce quarterly report of meetings. Modify information in the spirit system which stores addresses and telephone numbers for clients, and posts these changes to Operations.

ResCare of AL Birmingham, AL 35206

March 1997 – February 2000

Day HAB Coordinator

Scheduled daily activities for Staff and clients, including monitoring of habilitation plans and procedures during community outings. Train staff, including Incidents reports, Data collection, and Daily documentation of office records and answering phones. Filing and typing shift reports. Organize meetings with State Officials reporting quarterly reports. Book keeping Day Habilitation budget reports. US Arms Forces (Branch Army)

May 1978 – May 1981

Admin Specialist

Perform general clerical duties to include answering Phones, filing, typing, scheduling appointments and scheduling meetings for Command officers, faxing, mail distribution, running errands. Taking inventory of office supplies and documenting spread sheets, Key punch information for data use. Post and update policy changes and procedures for command unit.

EDUCATION

High School Diploma C.W. Hayes High Birmingham, AL 35206 Skills

● Microsoft Word

● WIN CATI Software

● VOXCO Software

● Oracle Sys/KRONOS

● Spirit Sys 2.0

● Frist Net Organizer

● Outlook UAB Training Certificates

● Motivating Your Employees Leadership Training

● Reporting Biweekly Time Using TEL Form

● Oracle Administration Systems

● Communication and Listening Skills

● SURiNET

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