CANDICE BARETTO

Toronto, ON M*J *C* 647-***-**** ad0mwn@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 5 years of experience in technology, banking, and investment management companies with focus on business analysis, project management and business improvement analysis in an Agile Scrum environment. Proficient in all stages of the Software Development Life Cycle (SDLC), possessing expertise in activities such as requirement gathering, feasibility analysis, documenting user stories and other artifacts. Recognized for being a resourceful team worker with proven analytical and problem-solving skills with capability of communicating effectively with internal and external stakeholders, quick to adapt and learn new systems and processes. SKILLS

Proficiency in leading initiatives, time management, maintaining good rapport with stakeholders, strong work ethics, skilled in negotiation and always willing to work in challenging and cross-platform environment. Requirements Management Tools: MS Visio, MS Project, SharePoint, Word, Power Point, Excel, Outlook, Atlassian, JIRA, Confluence, Trello

Testing Tools: Postman

Business Modeling Tools: UML, MS Visio, Mural, Lucid chart, draw.io Data Visualization Tools: Tableau

Project Methodologies: Waterfall, SDLC, Agile

WORK EXPERIENCE

Business Systems Analyst May 2022 – Present

Canadian Imperial Bank of Commerce Toronto, ON

• Worked on 4 projects in the Identity Access Management domain by elicitation to discover, document solution requirements e.g., functional/non-functional requirements, defined system scope.

• Engaged in automation of access provisioning through an access management software, using agile approach to deliver requirements, created 20+ artifacts e.g., SRD, SSI, Reporting Requirements, prioritized requirements to maximize business value.

• Collaborated with dev teams on automation of 3 API based integrations for apps with Identity and Access Management tool (SailPoint) e.g., Archer, BaNCS, etc., automation of Segregation of Duties (SOD), policy checks during access request on ServiceNow catalog.

• Additionally, achieved senior management recognition award on automation of onboarding endpoints in SailPoint using Ansible and Hashicorp Integration, credentials migration from CyberArk to Hashicorp KV store.

• Streamlined 80% of artifacts such as requirements documentation on all projects, user stories, current and future state business processes, gap analysis, data elements catalogue, business rules catalogue, adhered to best practices to ensure requirements quality such as peer reviews, and applicable stakeholder approvals.

• Facilitated JAD meetings with solution architect and 30+ stakeholders in meetings to discuss the architectural structure document (ASD), coordinated effectively and promptly with stakeholders in loop of project advancements. Sr. Business Analyst Jun. 2020-Mar. 2022

Bank of Montreal Toronto, ON

• Analyzed product gaps and business needs with advanced interpreting skills, mapped requirements to existing application features, identify business and technical suitability, document proposed set up changes, system changes, or detailed business and feature specifications to achieve the desired results on JIRA.

• Collaborated with dev teams to enhance the long-term customer relationship management CRM software and responded to underlying needs and proactively add value to products, services, and processes while assisting with 50% migration from waterfall to agile methodology.

• Compliance to SDLC to deliver business requirements end-to-end, determine creation, prioritization of requirements to maximize value, provided operational support to commercial teams during implementation.

• Created test plan, assisted 10+ test case and validated the results on SIT environments, executed UAT testing.

• Analyzed data, documented data definitions between new and existing systems, created 5+ reporting requirements as needed, and document data processes/BPMN diagrams as needed using MS Visio.

• Planned deployment and change management to ensure sufficient time to deliver and communicate business process changes, prepare affected personnel, maintain facility documentation, and comply with change control standards. Business Analyst Aug. 2018-May 2020

Royal Bank of Canada Toronto, ON

• Worked in an Agile environment using JIRA tools, worked as business specialist for the CRM SalesPlatform, coordinated planning activity, captured requirements in user stories, dependencies, task assignments, and status tracking to support successful data migration.

• Used ServiceNow as ITSM to standardize methods and procedures to process all changes efficiently, minimizing impact of incidents on quality of service and daily activities by 40%.

• Integrated data flow from old CRM systems to one new application to make it easy for customer service representatives to manage clients, through an automated process and, in case of problems worked with the support team to manually migrate the remaining onboarding of clients, SQL experience and the ability to extract data from large data sources with different structures.

• Utilized communication, problem solving, and time management skills to build rapport across relevant stakeholders and drive success, collaborated with a team of 8+ BAs to discuss challenges and effectively mitigated 80%.

• Collected requirements from end users, CSRs, internal stakeholders and assisted design team with mockups and wireframes for the new application.

Business Analyst Dec. 2017 – Jul. 2018

Morgan Stanley Toronto, ON

• Served as a liaison between business users and developers to submit requirements and changes and resolve project- related questions and issues, documented all requirements on JIRA, used Confluence/SharePoint for other docs.

• Worked on 2 projects where focus was on new software developments for dealing with clients’ investments which helped end users for smooth reconciliation of client’s data and custodian data. Engaged in post-production support, receive incidents and requests from end users, analyze them, assist end users with solutions, worked with different business area to understand workflows and obtain sign off on enhancements.

• Participated in creating over 10+ surveys, interviews, questionnaires, conducted workshops for SMEs and business users to identify requirements, GAP Analysis to understand issues for successful project completion.

• Participate in feasibility and risk analysis to identify key business risk areas of the application.

• Create use case documents, used MS Visio to create 4 UML diagrams e.g., use case diagrams, activity diagrams, extracted business process flows and workflows, and assisted dev and QA teams understand the requirements.

• Participate in JAD, risk, feasibility, and requirements analysis sessions with various stakeholders such as designers, developers, QAs, and administrators to identify important and high-risk areas of the application. EDUCATION

University of Mumbai

Bachelor’s in Accounts and Finance

Master of Commerce