Corianda Battles

Customer Service Driven

Dallas, TX 75217

ad0mw7@r.postjobfree.com

+1-210-***-****

As I've seen and heard so many times, there is a lack of "caring" Customer Service Representatives out there today. With life skills as well as job training I have turned out to be one of the most caring. I've come to understand how to efficiently do my job whilst producing happy customers. Authorized to work in the US for any employer

Work Experience

FEMA Contractor- Call Center Rep

VIATEQ Corporation/ TTEC - Remote

October 2022 to January 2023

As a FEMA Call Center Representative, we were responsible for getting applicants registered to receive assistance from disaster assistance and or any other government agencies.

• Greeted customers

• Managed customer accounts

• Conducted customer service surveys

• Created call center scripts

• Answered general questions

• Created disaster assistance applications

• Made corrections/edits to survivor’s applications Pharmacy Data Entry Technician

SelectQuote - Remote, TX

September 2021 to March 2022

Enter Information Important To The Patients Profile And Prescriptions. Updating Patient Profile As Needed To Indicate Patient Ready For Working.

Customer Service Representative

K-Force - Remote

September 2019 to August 2021

Contractor For Work From Home for companies such as FEMA and the IRS. Handled heavy inbound call flow. Also, made outbound calls as needed.

Customer Service Representative

U.S. Government Solutions/TeleTech - Richardson, TX September 2017 to December 2017

As a FEMA Call Center Representative, we were responsible for getting applicants registered to receive assistance from disaster assistance and or any other government agencies.

• Greeted customers

• Managed customer accounts

• Conducted customer service surveys

• Created call center scripts

• Answered general questions

• Created disaster assistance applications

• Made corrections/edits to survivor’s applications Customer Service Representative II

Securus Technologies, Inc - Carrollton, TX

January 2017 to August 2017

• Handle telephone inquiries in a timely and accurate manner to provide courteous and efficient service to callers.

• Document all phone activity in a clear manner.

• Interpret and communicate contracts, agreements or benefit and claim information utilizing the online system.

• Keep updated on all company guidelines, policies and procedures established.

• Adjust individual work flow to ensure that all department goals are met. I have learned and understand very much how to deal with and deescalate calls inside a busy call center environment. I am fast at picking up on customer's issues and am empathetic in handling their issues with care and understanding.

Cashier

Pollo Tropical - Addison, TX

March 2014 to December 2016

Count Drawer at the beginning of shift, to ensure accurate count and correct change. Greet guest as they entered establishment. Took Orders at front house and drive-thru positions. Tended transactions using cash, credit and or debit cards on register. Voiced to kitchen staff customer specific needs and special orders. Kept lobby, patio and restroom areas clean for guest comfort. Stocked sauces, desserts, plastic wear and silverware, also alcoholic and house beverages. Open and serve select alcoholic beverages. Ensured customer satisfaction.

Cashier

Great Wraps Grill - Dallas, TX

February 2016 to July 2016

Attend to guest in friendly and prompt manner. Take guest orders and see to it that they get the exact ingredients they desire. Take cash, debit or credit transactions. Ensuring all guest get the best customer service experience possible.

Cashier

Taco Bell - Mesquite, TX

June 2007 to July 2008

I took front house as well as drive-thru orders. I prepared the drink(s) for the order and tended cash and credit/debit

card payments. Kept the lobby and restroom areas clean for guest comfort. I later became a new employee

trainer, that meant showing them how to work the register and being a prime example of great customer service.

Hostess

Trail Dust Stake - House, Texas

August 2006 to January 2007

Greet and seat guest to satisfaction. Kept Up server seating chart so that they were not over loaded. Education

High School Diploma in Grade School Studies

West Mesquite High School - Mesquite, TX

August 2004 to June 2008

Skills

• Computer literacy

• Public speaking

• English

• Training & development

• HIPAA

• Microsoft Office

• Sales

• Typing

• Microsoft Word

• AWS (2 years)

• Telemarketing

• Avaya (2 years)

• Time management

• Data entry

• Firewall

• Pharmacy technician experience

• Adobe Acrobat

• Financial services

• 10 key calculator

• Organizational skills

• Customer service

• Account management

• Stocking

• Serving

• Contracts

• Cashiering

• Host/hostess experience

• Communication skills

• Customer support

• Computer operation

• Kitchen experience

• Leadership

• Food preparation

• Cash handling

• Maintenance

• Conflict management

• Accounts receivable

• Windows

• Telecommunication

• Phone etiquette

• Help desk

• Documentation review

• Computer Networking

• Human resources (1 year)

• Remote access software

• VPN

• Operating Systems

• Desktop administration (5 years)

• Active Directory

• HIPAA certified (8 years)

• Salesforce

• Microsoft Excel

• Computer skills

• Data collection

Certifications and Licenses

Food Handler Certification

Additional Information

I am able to handle sensitive information and follow all HIPAA laws and regulations completely.

Contact this candidate