Technical Support Customer Service

Harrison Izuchukwu Alozie

Business Development Manager

Email: ***********@*****.***

Address: No1a Nzimiro Street Ikenegbu Layout O

werri

Phone: +234**********

Date of birth: 1987-06-14

Nationality: Nigeria

Link: https://www.linkedin.com/in/harrison-i-aloz

ie-24bba899

OBJECTIVE A results-driven Operations Manager with over 3 years of experience in the FinTech sector, complemented by more than 6 years as a professional Technical Support (POS) representative. I have a proven track record in delivering exceptional customer service, technical support, and customer care.

In my role as an Operations Manager, I have successfully organized and led teams, overseeing daily operations, optimizing processes, and driving organizational success. My strong organizational skills and meticulous nature have allowed me to effectively manage customer interaction records and ensure streamlined operations.

As a Technical Support representative, I possess comprehensive knowledge of POS setup, installation, and technical service. I am proficient in various customer service software solutions, allowing me to provide prompt and efficient support to customers. With excellent problem-solving skills, I have handled a high volume of calls daily, assisting customers with registration, retrieving customer details, and resolving technical issues.

Furthermore, my interpersonal and communication skills have been instrumental in organizing meetings with traders, partners, and investors. I excel in fostering productive relationships and leveraging these connections for the growth of the company.

Overall, my combination of managerial expertise, technical support proficiency, and dedication to exceptional customer service positions me as a valuable asset capable of driving operational efficiency and achieving company goals.

EXPERIENCE

Lagos

Mar 2013 - Aug 2014

Technical Support Staff

Etop Nig. Ltd

As a Technical Support Staff, my main responsibilities include conducting regular customer point-of-sale (PoS) checks and actively participating in support calls. I ensure optimal PoS or terminal services by proactively identifying and resolving technical issues. My goal is to deliver excellent customer service, addressing queries and providing prompt solutions to enhance the overall PoS experience. Abia state

Sep 2014 - Dec 2015

PoS Regional Representative(Ebusiness)

Union Bank Of Nigeria

As a PoS Zonal Representative (Ebusiness), my responsibilities include ensuring operational electronic payment channels, selling electronic banking products, configuring e-channels, and overseeing their installation. My goal is to provide a seamless electronic banking experience for customers while promoting product adoption. Owerri, Imo State

Aug 2016 - Dec 2020

Point of Sale Client Support Technician

Global Accelerex Nig. Ltd

As a Point of Sale (PoS) Client Support Technician, I work as a Zonal POS Support Engineer. My main responsibility is to ensure optimal functionality of PoS terminals in my region. I provide routine support to our regular customers, reconfigure and reassign terminals as needed, and update them remotely or manually when new application versions are released.

Owerri, Imo State

Jan 2021 - Feb 2023

Manager Business Operations

TrioElite Payment Nig. Ltd

As a Manager of Business Operations, my role encompasses overseeing the daily activities of both operational and technical teams. I am responsible for ensuring the smooth functioning of business processes and coordinating efforts to achieve operational excellence. Additionally, I play a pivotal role in managing business discussions and proposals with our partners, merchants, and customers. This involves engaging in negotiations, understanding their requirements, and presenting compelling proposals that align with their needs. By effectively managing the operational and technical teams, I strive to optimize productivity and efficiency. I provide guidance, support, and supervision to ensure that tasks are executed effectively and goals are met.

Overall, as a Manager of Business Operations, I am entrusted with the responsibility of overseeing daily activities, managing crucial business discussions, and driving operational success. My aim is to foster collaboration, enhance customer relationships, and contribute to the overall growth and success of the organization.

Owerri Imo State

Mar 2023 - Present

Senior Business Development Manager

Metawaves Technologies Ltd.

As a Senior Business Development Manager, I am responsible for overseeing and managing daily operations while driving growth in various aspects such as business expansion, customer satisfaction, and revenue generation. I provide strategic guidance, coordinate the Technical and Support unit, and implement initiatives to achieve organizational goals.

EDUCATION

Enugu

Nov 2010 - Dec 2012

Chemical Engineering Diploma

Institute of management technology

Imo State

Aug 2014 - Sep 2019

Mechanical Engineering B.Eng

Imo State University Owerri Imo State

SKILLS LANGUAGES

English & Hausa

Intermediate. Frontend fundamental

• Customer satisfaction relationship.

• Frontend fundamental

• Technical Customer Support

• Product design

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