Zenzi Morudu

Customer Service Agent/Consultant, Client Service Admin

PO Box kwa_Xuma

Naledi,Johannesburg

1868

ad0mot@r.postjobfree.com

083*******

OBJECTIVE

Self driven professional with with over 5(five) years experience working in a dynamic call center and this has provided me with in-depth call centre experience ( Inbound and Outbound) customer services, credit control, computer and administration. Strong verbal and written communications skills. EDUCATION

National Certificate

2015 - 2016

Business Management - Centra Johannesburg College

Matric (Grade 12)

2007

Vulanindlela Secondary School - Johannesburg South CAREER OVERVIEW

Client Service Admin

/ Customer Service

Consultant

07/2021-08/08/2023

Fotchong General Traders - Johannesburg

• Answering incoming calls

• Processing loan application

• Capture client details and scanning of documents

• Provide feedback on chart, emails and What’s

app operator.

• Generate mandate for debit orders

Customer Service

Consultant

01/2021-02/2021 (fixed

term Contract)

Care Call - Johannesburg,Midrand

Call out customers to update details

Arrange deliveries

Assisting customers with their queries

Customer Service

Consultant/

Collections Agent

July 2019– September

2020

Accenture Services Later Edcon Group - Johannesburg

• answered phone calls and liaised with customers

• provided a professional service to customers

• contacted customers to update their account information ensured that clients received monthly statements

• received incoming calls to resolve customer queries

• managed customer issues and resolved complaints efficiently informing clients of overdue accounts and amount owing

• collecting outstanding debt or setting up repayment plans (PTP). Inbound Call Centre

Agent

January 2017 - June 2019

Merchants Dimensions Data - Johannesburg

• Answered incoming calls

• Managed customers account and going through their billing queries

• Interacted with customers

• Provided information and answered questions

• Assisted customers with queries

• Handled clients’ accounts

• Investigated billing queries and logged service requests for the technicians SKILLS

• Work within a pressurized environment

• Communication skills

• Customer focused

• Time management

• Telephone etiquette

• Microsoft Proficient

• System: C3D seble, I cap, M2, Vision, Noble, Webfin, CRM and Nu-pay REFERENCES

Team Manager

2019 - 2020

Accenture Service and Edcon Group - Johannesburg

Mphala Mampuru: 076-***-****

Email: ad0mot@r.postjobfree.com

Team Leader

2017 - 2019

Merchants Dimensions Data - Johannesburg

067-***-**** ( Zandile Mdaweni)

OTHER ACTIVITIES

• Love Life - Impintshi (friend) 2008

• Dial a student - ( casual stock taker) 2009 - 2012

• Was also involved on arts and recreations from 2005 in high school till 2010

Contact this candidate