Customer Service Business Development

AMA AGYEI ADU BUOBI

P.O. Box AH ****, Mobile: +233-*********

Kumasi-Ghana +233-*********

Email: ad0mon@r.postjobfree.com

Summary

·Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Expertly creates customized sales strategies to meet clients need. Solicit new business and consistently grows customer base to meet objectives and improve the business bottom.

Highlights

·Proficient sales person

·Strong networker

·Business development

·Key relationship management

·Financial acumen

·People person

·Team Leader

·Multitasking

·Goal Oriented

Accomplishment

·Grew client base at least 10% every year for 3 years.

·Consistently met or exceeded goals for loans application, driver acquisition and deposit targets.

·Awarded four merit increases during the first two years.

EXPERIENCE

CUSTOMER SUPPORT SPECIALIST - 12/2021 to Current

Yango - Ghana - Remote

·Promptly process request.

·Communicate with customers,drivers and partners to solve possible problems.

·Develop processes and tools to improve the quality of customer service.

CLIENT SERVICE REPRESENTATIVE- 08/2021 To 05/2022

Omni-Diagnostics Centre – Kumasi, Ghana

·Greeted customers pleasantly and scheduled appointment for service.

·Delivered high level of service and support to clients by ensuring that issues are responded to promptly.

·Added new client data to system and made changes to old information to keep everything up to date

ADMINISTRATIVE ASSISTANT - 02/2021 to 08/2021

LeadCom GH – Kumasi, GH

·I conducted administrative activities and monitoring which led to saving loss of fuel cost.

·Maintained inventory in supply closet to prevent shortages.

CUSTOMER SUPPORT SPECIALIST - 07/2017 TO 06/2020

Uber Technologies System Limited- Kumasi, GH

·Trained driver partners on the use of the driver app which led to 200 drivers getting activated.

·Conducted on-boarding activities that grew supply from 2 to 450.

·Set up and activated vendors which increased our top of funnel driver partners from 15 to 400.

ADMINISTRATIVE ASSISTANT 02/2021 TO 08/2021

LeadCom GH – Kumasi, GH

·I conducted administrative activities and monitoring which led to saving loss of fuel cost.

·Maintained inventory in supply closet to prevent shortages.

·Record keeping and handling of Petty cash for the entire expenses of the company.

CLIENT ACCOUNT OFFICER 09/2014 TO 03/2016

Union Savings and Loans – Kumasi, GH

·Sold company products to individuals and companies which added 10% deposits volume to my brunch portfolio.

·Provide advice and information to clients on deposits, transactions, investments and loans.

DIRECT SALES EXECUTIVE 10/201E TO 07/2014

Fidelity Bank – Kumasi, GH

·Sold products and services on field for individuals and companies.

·Achieved monthly sales targets of 30 accounts with GHC 100,000

EDUCATION

Kwame Nkrumah University of Science and Technology (KNUST)-Kumasi

Integrated Rural Art and Industry

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