JOY LOPEZ

**** ***** ***** *** *** Vegas, NV ****1 (H) 484-***-**** ad0mno@r.postjobfree.com

Highly Skilled and meticulous professional with extensive experience in management and clinical operations, process improvement, as well as a proven success in administering solutions, cost management, clinical education.

Instrumental in overseeing staff operations, directing work to employees, coordinating with information services acting as a project manager of a brand new ICU, while adhering to industry rules and regulations using an evidence-based medicine approach. Remarkable efficiency in observing and controlling daily activities with analysis of ongoing performance and statistics to improve and sustain competent operational goals. Adept in conducting interviews, recruiting competent resources, organizing training, development of orientation programs, and providing effective leadership to clinical and non-clinical staff. Track record of success in monitoring critically ill Neuroscience and post-surgical patient population, while using a best practice approach. Stellar record of improvement in quality, medical records review, disease management, and case management to ensure high quality patient care. Ability to demonstrate independent initiatives, make sound decisions using effective problem solving techniques. Excellent project management skills for planning, executing, and administering multiple projects, involving multi-level stakeholders, as well as delivering solutions and services within forecasted time.

Areas of Expertise:

Project Management Team Leadership Strong Clinical Judgement

Product Management Customer Relations Electronic Medical Record Optimization

Risk Analysis & Mitigation Case Management Documentation & Reporting

Staff Development Process Improvement Operations Management

Career Experience:

Intermountain Healthcare NV, 2022-Present

Care Manager/Community Health Education

Development and implementation of education programs focused on chronic disease and medical management. Orientation of new providers for group class structure, referral process and benefits of classes. Development of education materials and virtual resources using evidence-based medicine. Assistance of patients to obtain appropriate community resources. Coordination of regional education goals and consultation on project management of specialty referral process. Clinical education and competency support for LPN and MA students. Hands-on education with simulation of vital signs, phlebotomy, Intravenous placement.

Trident Medical Center Summerville, SC 2021-2022

Neuro Surgical ICU Manager

Responsible for the 24-hour management and clinical direction of patient care, staff and unit operations. Operational Project management to lead a multi-disciplinary team to open a new Neuro Surgical ICU. Planning, and collaboration with division educators, vendors and recruitment to hire and educate a 35-member direct report staff. Scheduling, planning, staffing, and budgetary responsibility of all ICU functions. Assessment and prioritization to deliver solutions that exceed quality metrics. Staff development, mentoring, and coaching to ensure best practice is used to provide exceptional patient experience. Identification of short-term and long term projects to meet patient and organization goals.

Penn Medicine Primary Care and Penn Specialty Practices Radnor, PA 2020-2022

Clinical Professional Development Specialist Registered Nurse

Strengthen relationships with stakeholders be determining education needs to create training and orientation plans. Administer guidance and development of new locations within Penn Medicine. Organize training provide leadership to clinical/non-clinical staff, while optimizing electronic medical record system for optimization and quality date improvement. Execute best practice approach to increase reimbursement, safety, quality metrics and patient satisfaction. Oversight of end-to end tasks of affiliation agreements with local colleges, while engaging in recruiting competent staff to achieve company goals and objectives. Onboarding of new staff within PA and NJ territory. Spearhead planning and execution of Covid-19 vaccination clinics within multiple PA locations.

Assessed and guided by utilizing and evidence-based practice model to improve quality metrics

Delivered proactive services in creation of training manuals, videos, and supplemental education materials

Hospital of the University of Pennsylvania, Philadelphia, PA 2018-2020

Neuro Science ICU Registered Nurse

Engaged in providing critical care to patients of Neuroscience Intensive Care Unit. Delivered optimum health care by observing and overseeing medication administration using keen concentration to changing conditions. Documentation within EPIC medical record system. Collaboration with key stakeholders to manage critical changes in patient condition. Coordination of care with multi-level provider team and patient families. Education of student externs and new graduate nurses.

Provided exceptional care to patients and family in coordination with medical team

EPIC medical record documentation

Lehigh Valley Hospital- Cedar Crest, Allentown, PA 2015-2018

Registered Nurse

Performed various duties regarding patient care, including observing, evaluating, medication administration, and updating of EPIC medical record. Oversaw Neuroscience patients in low-level ICU, while interpreting telemetry. Acted as Charge Nurse managing staffing, and scheduling. Conducted interviews of new hires and arranged orientation of all new hires. Gained in-depth knowledge of clinical practice by completing a one-year nurse residency program.

Contributed to medical field by publishing a study on chronic straight cauterization to reduce catheter associated urinary tract infections

Served as process improvement committee member, skin champion, retention committee member

Lehigh Valley Hospital- Cedar Crest, Allentown, PA 2011-2015

Emergency Department Registrar

Maintained patient records by registering data in electronic medical record system EPIC. Performed insurance verification of new patients and trauma patients in high stress environment. Provided customer service and support to patient and families.

Taminco, Allentown, PA 2007-2011

Product Manger

Engaged in product management of Dimethylformamide. Oversite of end-to-end tasks of manufacturing bulk and drummed materials, including forecasting, planning, and scheduling: Executed best practice in managing purchase and contract negotiation of raw materials, international bulk/logistics, and coordination of materials from Europe to US Manufacturing sites. Oversight of product allocation, management of logistics staff, management of third-party drumming facility, and warehouse facility.

Ensured effective control over warehouse and drumming for smooth operations

Scheduling based on customer orders in SAP database system

Education

MBA in Healthcare Administration

DeSales University, Lehigh County, PA

Bachelor of Science in Nursing

Cedar Crest College, Allentown, PA

Certifications

PA Registered Nurse NJ Registered Nurse SC Registered Nurse

AHA CPR instructor

Linkedin

www.linkedin.com/in/joy-l-40172b1a0/

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