Kalpita Bansiwala

Fremont *****

650-***-****

ad0mnd@r.postjobfree.com

Green Card

SKILLS

● Strong verbal & written communication skills ● MS-Office - Excel, Word, Outlook, Powerpoint

● Customer sales management & support ● Order management & delivery

● SAP (ERP), Proboard, Rapid Response, Agile,

MAX ERP

● Analytics and Sales reporting

EXPERIENCE

SMTC Corporation, Fremont - Program Planner

JAN 2023 - Current

● Coordinating and monitoring the release of work orders to support both internal and external demand while efficiently utilizing materials and capacity.

● Managing MRP to ensure timely availability of materials as well as lot size efficiencies.Providing ship date information to management as required.

● Identifying material issues impacting product schedules.

● Interface between Procurement and Engineering to assure that Engineering changes and new product releases are recognized and necessary adjustments are made.

● Monitoring, analyzing and reporting all status and hindrances to the delivery schedule.

● Providing support and direction as needed to the Production Control Supervisor and Production Supervisor for all wip orders to ensure product is complete and/or shipped per schedule.

● Providing priorities for procurement on critical shortages impeding on time material availability and kit drop. Escalate to cross functional and management as needed.

● Complete New Product Introduction (NPI) requirements. Reviewing bill of material structure and suggest needed changes to Engineering determined to ensure optimal flow of material for production build.

● Ensuring NPI readiness for all departments and provide direction and priority per the Production Schedule.

● Analyzing MRP to determine can builds, “what ifs”, change impacts, work a rounds. Communicating with Scheduling, Procurement, Program Management, and Management as needed to meet the production schedule and customer needs.

● Supporting Quick Turn / Expedite opportunities for internal and external customers.

SMTC Corporation, Fremont - Customer Service Representative SEPT 2022- DEC 2022

● Preparing open order reports to communicate sales order status, production issues, and inventory analysis.

● Processing all orders and demand changes in ERP. Communicate impacts to the business plan to the Planning Manager, Supply Chain, Scheduling and Management as needed.

● Supports Program Manager in communicating and reconciling customer issue Monitors, analyzes and reports all status and hindrances to the delivery schedule.

● Making sure to Complete New Product Introduction (NPI) requirements.

● Processing RMA and ensuring rework are done correctly and delivered to customer on time.

● Taking Initiative replacement orders for lost, damaged, discrepant items or adjust sales orders as discussed with the Program Manager.

● Supporting Planning team, Procurement team, Production team and Finance team on multiple projects.

● Supporting Quick Turn / Expedite opportunities for internal and external customers.

● Perform other duties as assigned

Rush PCB, San Jose - Order Administrator

MAY 2019- OCT 2020

● Communication with customers regarding order, payment details, shipment and dispatch of delivery.

● Arranging meetings and appointments with customers and business development team.

● Processing large PCB orders from multiple customer companies in the system.

● Creating shipment labels, ensuring PCB boards are delivered on time.

● Generating and maintaining daily, weekly, monthly sales & order reports. Zylog Plastalloys India Pvt. Ltd. - Sales & Business Development Officer JAN 2011 - OCT 2012

● Managed the sales operations of the department; including order management and delivery.

● Efficiently ensured that customer's sales records and databases were accurate and up-to-date.

● Helped improve the productivity of field sales representatives by dealing with customer queries and fielding calls.

● Communicated with customers for quotations, POs and delivery dates providing sales and business development managers with special considerations when necessary

● Updated SAP business system with details of customer enquiries, sales orders and shipments.

● Monitored backlogged orders, ensuring timely shipments

● Generated daily, monthly, quarterly and yearly total sales commissions reports

● Maintained, tracked and managed all demonstrations of product at customer locations, ensuring prompt sale.

EDUCATION

Master of Computer Science - Pune University, India 2011 - 2013

Operating Systems, Database management systems, computer programming & mathematics.

Bachelor of Computer Science - Pune University, India 2007 - 2010

Algorithms and data structures, computer programming, mathematics and statistics.

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