Sales Manager Cross Functional
Resume:
HAIDER ALI KHAN
Customer Services and Sales Professional
CONTACT DETAILS
AZ
************@*******.***
PROFESSIONAL EXPERIENCE
Oct ‘22 – present Customer Services Representative Evantrium (AZ)
• Handling customer inquiries via phone, email, and chat, addressing their concerns and questions promptly and courteously.
• Resolved customer issues efficiently, achieving a 95% satisfaction rate and reducing escalations by 20%.
• Maintained accurate customer records and case notes using CRM software.
• Collaborated with cross-functional teams to resolve complex customer problems.
• Participated in ongoing training to stay up-to-date with business knowledge and company policies.
• Assisted in the development of customer service training materials.
May ‘21 – Sep ‘22 Sales Manager
Upfield
• Responsible for portfolio sales planning and execution for assigned territories with focus on increasing incremental volume and points of distribution
• Complete weekly sales and merchandising calls on influencer and key accounts
• Assist District Sales Manager with crew drive planning and execution, merchandiser management, and communicating business objectives to the greater sales team
• Secure appropriate channel/territory-specific retail pricing
• Ensure proper POS and product freshness in market, reduce out-of-stocks, expand shelf space
• Coordinate with field marketing on strategic in-store sampling and demos
• Represent brand and sell at industry tradeshows and expos May’15-April 21 Bussiness Development Manager
Nestle
• Spearheaded business development initiatives, resulting in 50% volume growth in 3 years’ time period
• Developed and maintained strategic partnerships with key clients and stakeholders.
• Conducted market research and competitor analysis to identify growth opportunities and threats.
• Led a cross-functional team to execute marketing campaigns, product launches, and sales strategies.
• Negotiated contracts, agreements, and pricing structures with clients, vendors, and partners.
• Implemented sales training programs and provided mentorship to the sales team, resulting in [mention improvements, such as increased sales performance or higher customer
satisfaction].
• Regularly reported on key performance indicators (KPIs) and provided actionable insights for continuous improvement. Sep ‘13 – April ‘15 Customer Services Representative Standard Chartered Bank
• Responsible for assisting customers with their accounts and banking services
• Responsible for New and Existing Accounts Management
• Responsible for Resolution of all customer queries and complaints
• Responsible for Customer Due deligence before activation of an account
• Responsible for bringing new customers through cold calling FOREIGN
LANGUAGES
English
Team Player
Team Player
Communication Skills
Self-Reliance
Time Management
PERSONAL SKILLS
Urdu
SCHOOL EDUCATION
Aug ‘12 – July ‘13 MBA with majors in Marketing
Sep ‘07 – Apr ‘11 BBA with double majors in finance and marketing SOFTWARES
• MS EXCEL
• MS POWERPOINT
• SAP
INTERNSHIP
Apr ‘11 – Aug ‘11 Bahria Town Pvt LTD
Sales Intern
• Cold Calls and Email Marketing
• Assisted the sales team in prospecting and lead
generation activities.
• Conducted market research to identify potential
clients and target markets.
• Collaborated with senior sales
professionals to develop and
execute sales strategies.
• Participated in sales meetings
and presentations to learn about
the sales process.
• Supported the creation of sales
materials and presentations.
• Maintained accurate records of
customer interactions and sales
activities.
•
SOFTWARES
• MS EXCEL MS POWERPOINT SAP
SOFTW
ARE 2
SOFTW
ARE 2
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