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Higher Education Customer Service

Location:
Fredericksburg, VA
Posted:
October 25, 2023

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Resume:

Donald Bryant

OBJECTIVE

An experienced manager in

healthcare, higher education

facilities management, and

construction with outstanding

leadership skills. Understanding the

importance of customer service

and building strong relationships

with clients. Proactively ensuring

that our goals meet the highest

standards.

REFERENCES

Available upon request.

ADDRESS

4920 Allertow Rd #3429

Fredericksburg, VA 22407

PHONE

202-***-****

EMAIL

ad0mmy@r.postjobfree.com

EXPERIENCE

Arkatype Group / JHJ Associates 9/20 to 09/23

Director of Facilities

Manage day to day operations for housekeeping service, grounds, and construction projects.

Managing a team of eighteen managers and 192 hourly employees for 4,900,000 square feet.

Creating an operations budget, meeting budgetary goals, approving the purchase of equipment and supplies needed to ensure the facility and construction projects are running smoothly.

Toured with my site managers to ensure quality is being met. Meet with my client weekly to ensure we address all concerns and any future obligations.

Cross sell other products to the client such as contracting out window cleaning, laundry services and recycling through Arkatype Group and finding the right vendor to support the services.

Ensure all company and federal obligations are met that pertains to hiring, OSHA and State guidelines.

Mentoring my site managers and team to ensure we are standardizing all our practices.

Managing contractors with commercial and residential property renovations. Overseeing property management for residential tenants in NC, DC, and VA Collaborated closely with different contractors to ensure we meet the budget, timeline completions and all licenses and permits needed are valid. Weekly construction meetings and tours as needed to ensure we all stay on target.

`

Sodexo 12/17 to 9/20

Director of Facilities Operations Manager 2

Shaw University Raleigh NC

Responsible for the startup of Facilities maintenance, Custodial Services and Ground

maintenance for Shaw University.

Providing trained staff and management to cover over 685,000 square feet. Meeting client expectations and providing monthly reports of the progress of campus.

Implementing new procedures and systems to better support the day-to-day operations.

Quality Assurance programs to measure the performance levels within the contract.

Perform all new hire orientation and safety audits, COVID-19 training and all safety requirements around campus.

Responsible for overall operating budget. Provided COVID-19 training to the team.

Implementing soft services management program to help measure productivity.

Project Manager

Marymount University 05/19 to 12/19

Overseeing the day-to-day operations of support services for over 689,000 square feet and staffing of twenty-eight full-time employees, setups of events for groups of five hundred or more people on a weekly basis. Re-trained all staff on the policy and procedures. Provided rounds with clients.

Performed quality assurance programs.

Perform all new hire orientation and safety audits. Perform safety walks, risk assessments, and follow up on all workplace related injuries and implement a plan of action moving forward to identify safety concerns.

National Operations @ Support Manager BIGS 12/17 to 5/19 Provide leadership and working knowledge of the company programs and services at the account level that request BIGS assistance. Work closely with the District Managers, General Manager, and management team to ensure we are providing the support requested in a professional and timely manner. Burks Companies, INC 2010 to 2015

REGIONAL VICE PRESIDENT, BUSINESS DEVELOPMENT

2014 to 2015

Responsible for business development activities in the Mid-Atlantic region of the United States. Provided strategic marketing, planning, and setting objectives and methods by which to meet corporate goals. Evaluate organizational growth initiatives regarding the regional market and target client segments. Develop proposals in response to 30 facilities RFPs. Project Manager 2010 to 2014

Account: Howard University, Washington, DC.

Reporting to the Senior Vice President, Integrated Facilities Management, provided leadership to a 21-team management staff in meeting the diverse needs of a 6 million square feet college campus providing guidance to 259 staff employees.

Functioned as liaison between faculty and staff. Managed the operational budgets of environmental services, grounds, transportation, locksmith shop, carpentry, and paint shops.

Worked closely with the union shop stewards in addressing issues before escalating to a grievance.

Collaborated closely with Corporate Human Resources to address employee relation issues and resolve labor disputes:

Representative List of Accomplishments

Prepared the campus for visiting celebrities, dignitaries, and key political figures.

Re-negotiated a mechanical subcontract resulting in a reduction of over 31% in labor rate costs.

Consolidated and restructured the solid waste program generating over $1 million in annual direct savings.

Successfully passed three CAP inspections, OSHA, EPA, and Joint Commission within the labs of the College of Medicine, School of Dentistry, and the College of Pharmacy and Chemistry. CROTHALL SERVICES GROUP 2001 to 2010

DIRECTOR OF ENVIRONMENTAL SERVICES 2008 to 2010

Account: Children’s National Medical Center, Washington, D.C. Reporting to onsite leadership, managed the environmental services department leading a team of thirteen managers at a 1.4 million cleanable square footage facility covering patient care, clinics, grounds, laboratories, operating rooms, and offices. Performed rounds with nurse management and department heads to ensure facility cleanliness. Hired, trained, and developed employees. Served as a participating member of four committees (Safety, Infectious Control and Green Committee). Managed vendor related services

(uniforms, waste management, medical waste, exterminator services, pharmaceutical waste management, mops laundering and drapery cleaning). Ensured compliance to all departmental, facility, state and federal standard operating procedures, regulations, and guidelines. Representative List of Accomplishments

Successfully completed two Department of Health inspections with facility deficiency free.

Successfully managed a $4.1 million budget annually. Completed a deficiency free JCAHO inspection.

Assisted in opening of several new units including a fifty-seven bed Pediatric unit, eleven bed ICU unit, twenty-eight bed short stay unit and a 55-bed a new respiratory care unit.

Prepared for visiting celebrities and dignitaries. Helped to achieve a Magnet Certification Facility rating. DIRECTOR OF ENVIRONMENTAL SERVICES 2001 to 2008

Account: National Institute of Health, Bethesda, MD Reporting to onsite leadership, managed the environmental services department leading a team of eight managers and 125 employees covering 1.2 million square feet and meeting the needs in patient care, offices, ambulatory care areas, outpatient clinics, public spaces, laboratories, and grounds. Performed new hire orientation and training for the government staff. Responsible for the overall budget.

Maintained a strong working relationship with the client and all department heads.

Rounded with managers, department heads, nursing to ensure all concerns are addressed and to maintain an open communication dialogue. Submitted monthly reports in compliance with contractual obligation. Representative List of Accomplishments

Successfully completed four Joint Commission inspections with facility deficiency free.

Successfully completed CAP inspections for all laboratories in the facility INTERIM DIRECTOR OF ENVIRONMENTAL SERVICES 2000 to 2001 Account: The Brooklyn Hospital Center, Brooklyn, NY Reporting to onsite leadership, managed the environmental services, laundry, patient transport and fleet transportation department leading a team of twenty-two supervisors and 289 employees in a 547-acute care facility. Conducted daily rounds with Administration, Nursing, and General Services leadership staff Performed new hire orientation and training as required. Prepared monthly reports in compliance with contractual obligation. Managed the overall budget for the department.

Created and introduced new procedures that improved quality and staff effectiveness.

Representative List of Accomplishments

Successfully completed Joint Commission inspection with facility deficiency free.

Successfully completed all surveys without deficiencies by the New York State Department

of Health.

EDUCATION

Westchester Business College, White Plains NY

COMMUNICATION

Collaboration with clients, students, faculty, visitors, and other contractors to provide an open communication at all levels.



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