Health Science Customer Service
Resume:
Tanisha Brooks
Lawrenceville, GA *****
***************@*****.***
Customer service oriented professional who provides timely and accurate data. Follows policies and procedures to assure consistent quality. Maintains and ensures client privacy and confidentiality.
* Experience with Microsoft Word, Excel, PowerPoint, and Outlook. Type 65 WPM.
* Builds and maintains effective working relationships with partners and customers. Authorized to work in the US for any employer
Work Experience
Billing
Precision Injury Care - Lawrenceville, GA
July 2023 to Present
• Verify billing against doctors notes
• Scan, email, fax medical charts into system
• Email attorneys/case managers in regards to billing Senior Representative-Customer Contact Center-Remote Whirlpool - Saint Joseph, MI
November 2018 to Present
* Processes requests and ensures there is unit availability for customer orders.
* Provides conflict resolution if a unit is not available and works to ensure customer satisfaction. Provider Relations / Escalations Representative
ChartFast - Lawrenceville, GA
July 2017 to October 2018
* Process incoming faxes, and mail, and assist with patient walk-in requests by scans and records provided.
* Verify insurance, retrieve charts and medical records, schedule appointments, and handle other administrative tasks.
Customer Solutions Agent
PayPal - Lawrenceville, GA
October 2016 to February 2017
* Responded to inbound calls, researched customer inquiries, and resolved issues.
* Navigated multiple computer screens, and communicated effectively with diverse customers. Key Carrier / Manager
Dollar General - Lawrenceville, GA
May 2016 to October 2016
* Provided support to management team by completing daily operational tasks including opening and closing the store.
* Supervised sales floor, approved cash register transactions, and helped stock shelves. Customer Support Specialist
Whirlpool Corporation - Saint Joseph, MI
June 2014 to July 2015
* Assisted customers with appliance orders and addressed appliance inquiries.
* Handled 100+ inbound calls per day in a professional and courteous manner. Customer Service Representative - Call Center
Stericycle - Indianapolis, IN
October 2013 to December 2013
* Faxed, filed, copied and emailed documents concerning recalls to appropriate departments.
* Handled audits on recalled medical supplies and medicine. Receptionist
Boys and Girls Club - Benton Harbor, MI
March 2011 to September 2013
* Processed membership applications and handled student check in and check out.
* Handled membership dues for incoming students and monitored student activities. Education
Bachelors of Science in Health Science
Keiser University
March 2023 to Present
Associate of Science degree in Health Science
Ultimate Medical Academy
2017
Diploma in Medical Office and Billing Specialist
Ultimate Medical Academy
2016
Diploma in Medical Administrative Assistant
Olympia Career Training Institute
2007
Skills
• Accounts Receivable (Less than 1 year)
• Coding (Less than 1 year)
• CPT (Less than 1 year)
• CREDIT (Less than 1 year)
• medical records (1 year)
• Call Center
• Customer Service
• Customer Support
• CSR
• Data Entry
• ICD-9
• Medical Billing
• ICD-10
• Medical Terminology
• Microsoft Office
• Typing
• Marketing
• Medical receptionist
• Google Suite
• Insurance Verification
• Records Management
• EMR Systems
• Medical Office Experience
• Zendesk
• Live chat
• CRM software
• English
• Medical scheduling
• Windows
• Transcription
• Salesforce
• Google Docs
• Microsoft Excel
• Communication skills
• Organizational skills
• Microsoft Outlook
• Microsoft Word
• Social media management
• Analysis skills
• Medical coding
• Documentation review
• Time management
• Animal care
• Computer skills
• HIPAA
• Computer literacy
• Administrative experience
• Clerical experience
• Help Desk
• Anatomy Knowledge
• Physiology Knowledge
• Quality Assurance
Languages
• English - Expert
Additional Information
KEY QUALIFICATIONS
Medical Billing * Medical Administrative * Patient Registration * Medical Terminology Medical Records Management * Meaningful Use * Medical Practice Management Systems * Introduction to CPT
ICD-9-CM * ICD-10-CM Coding * Charge Entry * Payment Posting * Denials * Appeals * Referrals Accounts Receivable * Electronic Health Records (EHR) * Electronic Medical Records (EMR) * Greenway Insurance Verification * Reimbursement Systems * Medical Basics and Healthcare Claim Cycle Healthcare Payers * Managed Care (HMO, PPO, and POS) * Medicare / Medicaid Government Payers Third Party Payers * HIPAA Compliance * Medical Charts * Basic Anatomy & Physiology * Negotiations *
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