ad0mku@r.postjobfree.com linkedin.com/in/andrea-benitez-funez-

Bilingual Healthcare Specialist skilled in the following areas of competency:

Bilingual Bookkeeping Positive Attitude

Spanish & English Office Management Training and Development

Communication Time Management Bike industry experience

Active listening Patient Education Teamwork Interpersonal Skills Problem-Solving Computer Literacy

Medical Terminology Multitasking Empathy & Sympathy

Management & Organization Attention to details Customer Service

Customer Satisfaction

Work Experience

SRAM – Indianapolis, IN

08/2020 – 07/2022 Production /Customer Service

Provide training to new hires employees in different departments.

Interpreter from Spanish to English.

Managing and answering emails in Spanish and English.

Keep records of the customers’ interaction via email.

Knowledge and use of SAP system, process customer credits and order through their accounts.

Translating Customer guidelines and price list.

Provide professional support for phone inquiries and in-person visits.

Participate in KAISEN events to improve and renovate the job tasking for employees.

Build and create a customer- centric culture to provide great feedback about the products.

Maintained utmost discretion when dealing with sensitive topics.

Follow communication procedures, guidelines, and policies with the customer.

David’s Auto Repair Diller ship – Indianapolis, IN

03/2019 – 06/2020 Automotive Customer Service Representative

Ordering car parts through the phone and online.

Provided support to the clients when they needed.

Provided publicity and promotion to the dealership.

Follow up with all sales and warranty customers within the next 3 days to ensure customer satisfaction.

Another task as assigned.

IDS Company – Plainfield, IN

04/2018 – 02/2020 Manager Assistant

Provided support to staff members in the line assembly.

Assisted manager, team leads, and supervisor as interpreter during meetings, reports, and documentations.

Managed Orders in the computer program.

Hands worked experience on packing, shipping, and receiving.

Provided training to new staff member for the line assembly.

HomeGoods Distribution Center - Brownsburg, IN

08/2017 - 10/2017 Receptionist

Answering an average 60-65 calls per day

Greeting incoming visitors, and customers professionally.

Provided friendly knowledgeable assistance.

Kept the reception area clean and neat to give visitors a positive first impression.

Aggregated and prepared documentation and reports for office meetings, distribution, and filing.

Distributed Payroll to all employees.

Education & Certifications

Ivy Tech Community College

01/2019 – Present AAS Healthcare Specialist – Clinical Support (Phlebotomist Certification) / Some

Medical Assistant classes.

01/2015- 06/2017 Ben Davis High School (Microsoft Excel, Microsoft Office, and Microsoft Word).

American Heart Association - Basic Life Support (CPR and AED) program.

Issue Date: 04/26/2022 ID card: 225*********

Expiration Date: 04/2024

Contact this candidate