Customer Service Data Entry

Casey Hunnicutt

Email: ****************@*****.*** Phone: 336-***-****

Objective: To use my sales, customer service, logistics, and leadership experience to further the success of the business and guarantee full customer satisfaction.

Skills:

●Reliable and friendly professional able to work with little oversight and collaborate in a team environment.

●Advanced level skills in MS Office and extensive data entry experience.

●Service oriented, exceptional communication skills, and clear and pleasant phone voice.

Experience:

EPES Logistics, Capacity Supervisor November 2021- 2023

Identify and develop opportunities and solutions for improvement

Establish and manage relations with sales force, customers, and other departments

Lead training, hiring, and development of all department associates

Supervise a team of 8-12 performing the duties of the department

EPES Logistics, Logistics Coordinator Executive March 2021- November 2021

Coordinate, organize, track and trace shipments and update systems accordingly

Maintain excellent communication with shipping carriers

Optimize and grow relationship with carriers to establish capacity nationwide

When necessary, manually enter shipments into TMS. As well as assign & tender shipments via use of carrier network to optimize service, capacity, and cost

J.L. Rothrock: Back Haul Coordinator, Greensboro, NC November 2020- February 2021

Planning, load forecasting and coordination of truck fleet

Communication with customers

Fill in dispatch position when needed

Armstrong Transport Group: Lead Dispatcher, Kernersville, NC July 2020- November 2020

Receive and dispatch orders for products or deliveries

Prioritize calls according to urgency and importance

Monitor the route and status of field units to coordinate and prioritize their schedule

Grandover Resort: Front Desk Manager, Jamestown, NC April 2019 – March 2020

Defining and implementing front desk objectives and procedures.

Hiring and training staff and managing the shift schedules.

Tending to guests' complaints and questions and providing exceptional customer service.

BNSF Logistics: Account Manager, Kernersville, NC: 2015 – June 2018

●Sales: Research and follow up on sales leads, reach out to potential clients to obtain accounts, self-led time management prospecting for new accounts, work in an office atmosphere with effective communication.

Winco Fireworks International: $120,000 account

KBX Logistics: $130,000 account

Israel Cargo Logistics: $100,000 account

Best Western Greensboro Airport: General Manager, Greensboro, NC: 2013 - 2015:

●Sales: Acting sales manager – reached $1,200,000 in revenue in my first year.

●Customer Service: Maintained quality service by establishing and enforcing organization standards.

●Management: Oversaw all departments in day to day management.

Fairfield Inn & Suites: Assistant General Manager, Greensboro, NC: 2011 - 2013:

●Sales: In charge of group bookings.

●Customer Service: Problem solved with customers.

●Management: Directly supervised front desk and operations.

Education:

Guilford Technical Community College: Jamestown, NC: 2011

Associates Degree in Culinary Arts and Hotel/Restaurant Management

References:

Available upon request.

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