Christopher Rausch, PMP, MBA, CSM

Delray Beach, FL 33445 Cell: 561-***-****

ad0mjv@r.postjobfree.com

https://www.linkedin.com/in/479251/

SUMMARY

Product/project manager and business analyst with extensive experience over the full software development life cycle. Results oriented with strong technical and project lead experience in software application development. Successful track record of ensuring on time delivery of project objectives in fast paced environments. Facilitate communication with various project stakeholders, and development staff to clarify and document business requirements, functional requirements and design specifications for new and existing software features. Effective in meeting software process to ensure quality goals. Proven experience defining and delivering world-class IT solutions. Prioritize and manage multiple projects within specifications and budget restrictions.

PROFICIENCIES

PMP Certification (PMP)

JIRA Administrator Certification

Certified Scrum Master (CSM)

Software Requirements Analysis

Structured Analysis & Design

Software Development Life Cycle

Product Road Maps

SEI Process

UX/UI Design

Software Process Improvement

Software Quality

Six Sigma Green Belt

Lean Six Sigma Black Belt

Software Product Release Management

Agile / Kanban / Scrum Methodologies

Software Integration

Root Cause Analysis

Scaled Agile Framework (SAFe)

Requirements and Project Management Tools:

Atlassian JIRA, Innotas Planview, Tableau, Workfront, Sharepoint, Salesforce, Enterprise Architect/SPARX, Cameo, MS Project, Clear Case, Team Foundation, Clarity Workbench, Remedy, Bugzilla, Zendesk, MS Visio, Invision, Moqups, Smartsheets, MiniTab, Google Suite, ServiceNow PPM, Excel, PowerBI, SQL

PROFESSIONAL EXPERIENCE

Charles Schwab, Westlake, TX Jun 2022 – Present

An American multinational financial services company headquartered in Westlake, TX.

Senior I.T. Project Manager (Contractor – Cyberthink)

Managed multiple concurrent projects utilizing Clarity and JIRA for project management and reporting, risk management, identification of project dependencies, communication planning, change management, QA and audit.

Managed project to implement Azure as the foundation for identity, networking and security for planned Microsoft 365 implementation. This project was required to complete the Azure Foundation and optionally support additional proposed use cases such as Slack retirement, BOTS development, VDI Scalability and other planned employee productivity road map enhancements.

Managed Network Monitoring Hygiene project to identify and define alerting requirements to remove superfluous alerts that cannot be actioned by the IT network team. Also addressed monitoring and alerting for the full complement of device types in the network environment for routing, switching, firewall, load balancing, remote access points and terminal servers. Worked with third party (WWT) to plan, schedule, track and drive the project to completion utilizing internal resources and vendor resources. Completed the project 1 month ahead of schedule.

Completed 8 month project to update green service accounts for server decommissioning and password remediation. Worked with seven different teams and the Cyber-security division to rotate and or disable over 600 user accounts by the established 8/15 deadline to meet security requirements.

Initiated a process improvement methodology and trained PMO to increase quality of project reporting throughout the project portfolio, reducing time to generate reports and improving overall quality of communication to upper management.

Spearheaded effort to improve QA audit reporting process for over 20 projects in the portfolio.

Lockheed Martin, Cape Canaveral, FL Mar 2022 – Jun 2022

An American aerospace,, information security and defense company headquartered in North Bethesda, Maryland and D.C.

Senior I.T. Project Manager (Contractor – APEX Systems)

Managed various projects utilizing JIRA for hybrid waterfall/scrum projects to modernize existing applications with a team of 7 developers, 2 product owners, 2 scrum masters, 2 business analysts, 3 product owners, and 1 QA resource and senior management.

Developed Use Cases, Capabilities, Features and User Stories utilizing Cameo modeling of Use Case diagrams, State Transition diagrams, Activity Diagrams, etc.

Developed project plans per earned value management resource and cost planning. Translated earned value project plans to JIRA road map and sprint planning.

Maintained, tracked progress and reported to senior management and earned value project management team.

Instituted new processes for feature road mapping, and helped improve agile scrum practices as an Agile coach.

JM Family Enterprises, Deerfield Beach, FL May 2021 – Jan 2022

Automotive company focusing on vehicle distribution, finance and insurance, retail vehicle sales, and dealer technology services.

Senior I.T. Project Manager (Contractor – Insight Global)

Managed various projects for Information Security including DMARC/DKIM Email Security, Privileged Access Management, Xentegra upgrade, R2 Prisma Secure Access Service Edge (SASE) implementation. Activities included statement of work, financial forecasting, project status reporting to executives, effort estimation, Q/A and change management. Worked with development team of 10 developers, 2 business analysts, 3 product owners and 2 QA members and program manager.

Responsible for managing Governance, Risk and Compliance project for integration of ServiceNow work flows and modules to provide a platform for JM audit, risk and compliance. Worked with team of 3 software developers, a product owner and 2 QA resources.

Managed Sentinel One infrastructure upgrades across base of 2,000 Windows and Linux servers on a team of 6 software engineers and 5 to 8 QA resources.

Florida Blue, Jacksonville, FL Mar 2021- May 2021

A mutual insurance holding company primarily focused on health insurance in Florida.

Senior I.T. Project Manager (Contractor)

Responsible for overall coordination, status reporting and stability of various projects. Establishment and implementation of project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhering to high quality standards and meeting customer expectations.

Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, time line issues appropriately.

Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers.

Coordinated communication with all areas of the enterprise impacting the scope, budget, risk and resources of the work effort being managed. Assisted Program Managers in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.

ADT, Boca Raton, FL June 2020 – Mar 2021

Provider of residential, small and large business electronic security, fire protection, and other related alarm monitoring services throughout the United States.

Senior I.T. Project Manager (Contractor)

Responsible for managing Paymentech Order Abstraction and Visa Stored Credentials software development initiative company wide across all cloud based web applications. Interface with 9 application teams development, QA, PMO, Business Analysts to coordinate and manage on time delivery of new software across multiple web application teams. Original plan was for a 7 month project length, delivered final software 1 month ahead of schedule.

I.T. Product Release Manager (Contractor)

Created and prioritized product feature road maps and managed monthly and quarterly releases for ADT MMB SaaS web billing application team. Worked with development, configuration teams, QA, and product support teams to coordinate and communicate website cloud based software releases using JIRA. Worked with PMO to facilitate improved processes. Worked with a team of 9 software leads, 5 QA leads, 3 product owners and the program manager.

Dycom Inc., Palm Beach Gardens, FL Nov 2017 – June 2020

A provider of services to telecomunications, gas and electric industries.

Senior I.T. Product / Project Manager

Responsible for managing multiple simultaneous Agile and Waterfall cloud based SaaS projects for various applications for Dycom subsidiaries and end customers (Verizon, AT&T and Comcast).

Managed software development SaaS projects using JIRA, Smartsheets, Google sheets/docs and Planview PPM Pro. Prepared hi level milestones, project plans/schedules, project charters, cost benefit analysis, and resource plans for development and project closure tollgate approvals. Ran daily scrum meetings and backlog grooming sessions with stakeholders. Projects varied from 3 months to 1 year in length, with 2 to 10 developers.

Worked with HR department to define requirements and project plan for a comprehensive training website for assigning, documenting and tracking training for corporate and 20 subsidiaries. Documented requirements and reviewed with HR and development team and tracked to completion.

Worked with Product Management team to define and improve PMO process and feature roadmaps. Developed and documented processes for managing change requests, monthly project status reporting, and target date change request process.

Implemented process improvement to identify root cause of late completion of software projects. Used the “5 Whys” methodology to determine root cause and identify top reasons for late projects and presented to CIO and senior executive management.

SmartProcure, Deerfield Beach, FL Jan 2015 - Nov 2017

Internet Company providing SaaS database of government procurement data.

Product Manager

Responsible for product portfolio and feature road map for cloud based SaaS website application utilizing Node.js and SQL, definition of new software features, requirements analysis, project management. Managed requirements, user story backlog, prioritization and scheduling of sprints.

Managed team of 10 software developers, hands on Scrum leader, introduced and trained team on Agile and Six Sigma process methodologies.

Documented and managed user stories/requirements in Enterprise Architect (Sparx) and JIRA, worked with stakeholders to define and document use cases, user stories, and requirements, prioritized according to business needs, ran sprint planning sessions and managed sprints to successful completion of projects.

Organized requirements and development effort for Salesforce embedded I-frame dashboard widget.

Assisted UI/UX team with design of new and greatly improved “Simple Search” website user interface. Managed the project, facilitated reviews, documented requirements and performed sprint planning.

Led software quality assurance to help design and document test cases for new features, regression testing, and sanity test.

Performed root cause analysis to determine reasons for client cancellation of subscriptions to help reduce overall churn rate of subscribers.

Nova Southeastern University, Davie, FL May 2014 – Dec 2014

A private Florida university

Senior IT Project Manager/Business Analyst

Managed multiple university projects including upgrade of existing CRM system and establishment of new medical accounting system.

Successfully interfaced and worked with diverse teams of stakeholders from clinicians of seven distinct medical schools as well as Deans and faculty.

Managed team of four business analysts to deliver finalized requirements for “As Is” and “To Be” processes for a campus wide CRM system.

Worked with outside contractors to deliver initial requirements documentation and facilitated requirements gathering sessions and reviews.

Advanced Public Safety, Deerfield Beach, FL July 2010 – May 2014

A wholly-owned subsidiary of Trimble Navigation, LTD

Software Business Analyst/Project Manager

Managed feature specification and requirements definition for existing and new products. Defined scope and requirements for new software application for electronic issuance of traffic citations on mobile platforms (laptops and hand held devices).

Worked with sales, tech support, development and test teams to define and scope requirements for next generation cloud based software applications. Improved organizational software process utilizing structured design and analysis for the software development life cycle. Completed project planning and scheduling in Microsoft Project.

Gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s) for several key features of proposed APS 2.0 project including Citation Numbering, Reporting Customer Analytics (RAMS), List Management, and User Interface.

Prepared business requirements documents on key software features using Enterprise Architect (Sparx) to manage, analyze and convert business requirements into functional specifications and user stories.

Assisted software development team on understanding of business requirements, solicited input from development on technical feasibility of business requirements issues and communicated to product management to facilitate optimal solutions.

Developed use cases and created UML diagrams such as use case diagrams, state diagrams and sequence diagrams to communicate and document feature requirements.

Designed user interface mock ups from review with SMEs, development and Product Manager.

Developed Data Flow Diagrams (DFD’s) to analyze, understand and document existing software functionality.

Worked with software development and project management to introduce and maintain software process improvements (requirements reviews, design reviews, standards documents, code reviews).

Assisted Quality Assurance team with understanding of requirements for implementation of test cases. Helped identify key test scenarios and classification and prioritization of reported bugs.

Led Lean Six Sigma effort to improve software development cycle time. Performed Root Cause Analysis to determine major contributing factors to software requirements defects. Analyzed and proposed solutions to Requirements Analysis issues and reduced overall average software development cycle time by 33%.

Royal Caribbean International, Miramar, FL May 2010– July 2010

World's Second Largest Cruise line Company.

Software Project Manager (Contractor)

Successfully completed three month contract for shipboard projects totaling over 1.4 million dollars in budgeted capital expenditures.

Responsible for working with business account team, IT networking, Windows server and security teams to identify and implement scope and requirements for various retrofit projects from Oasis class vessels to Liberty class. Projects included Interactive Television, Digital Signage, and 3D Movie Projectors.

Additionally, worked with supply chain to complete statement of work and identify capital equipment requirements. Completed project plans including financials in Clarity/Workbench for handoff to implementation team.

Motorola Inc.

An American multinational telecommunications company.

Software Project Manager, Boynton Cellular Design Center, Boynton Beach, FL May 2001 – May 2010

Managed software build and release management for the overall program, requirements analysis and definition, software testing, software/hardware integration, software configurations, builds, and releases, management of local build team and status reporting to project team and senior management.

Managed V600 high tier GSM phone software development. Successfully managed local build team of 10

engineers, and communicated with seven distinct external development teams for identification and resolution of requirements and management issues.

Worked extensively with three remote overseas development teams managing C++ software deliverables, requirements, schedules, and quality of final product. Delivered final software within 15 months, three months ahead of schedule.

Managed User Interface (UI) software feature team for T720 GSM phone. Managed requirements and software development team, eight local engineers and 10 engineers overseas, for multiple UI features.

Worked with technical marketing and software team to document requirements and to design software to meet specifications for all UI features. User Interface code developed and released within nine months (two months ahead of schedule).

Tracked requirements changes and implemented requirements management procedure that was deemed "Best In Class" by SEI assessment team review.

, Agile, SCRUM, embedded development, MicrosoftC, PMP, Project Management, C++, Software, Agile, SCRUM, embedded development, MicrosoftC, PMP, Project Management, C++, Software, Agile, SCRUM, embedded development, MicrosoftC, PMP, Project Management, C++, Software, Agile, SCRUM, embedded development, Microsoft

EDUCATION

Masters of Business Administration (MBA)

University of Miami, Coral Gables, FL

Bachelor of Science Electrical Engineering (BSEE)

Computer Engineering Concentration, Math Minor

McNeese State University

Lake Charles, LA

CERTIFICATIONS

Project Management Professional (PMP)

Certified through the Project Management Institute (PMI)

Masters Certificate in Project Management

George Washington University, Washington, DC

Certified ScrumMaster (CSM)

Scrum Alliance.Org

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