Customer Service Representative
Resume:
AMBER LETEFF
Pasadena, TX *****
ad0mis@r.postjobfree.com
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses . Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems. Report creation
Credit card payment processing
In-store support
Inbound and outbound calling
Problem-solving abilities
Active listening
Adaptive team player
Retail sales customer service
Sales expertise
Quality control
Promotional support
Technologically savvy
Customer relations
Organizational strengths
Product organization
Project management abilities
Courteous demeanor
High-energy attitude
Office equipment proficiency
De-escalation Techniques
Data Entry and Maintenance
Courteous with Strong Service Mindset
Calm and Professional Under Pressure
Creative Problem Solving
Multitasking and Prioritization
Understanding Customer Needs
Responding to Difficult Customers
Efficient and Detail-Oriented
Customer Service
Customer Data Confidentiality
Upbeat and Positive Personality
Work Prioritization
Remote Office Availability
Computer Proficiency
Inbound and Outbound Calling
Time Management
Patient and Empathetic
Computer Skills
Teamwork and Collaboration
Issue and Complaint Resolution
Call Documentation
Building Customer Trust and Loyalty
CRM Software
Regulatory Compliance
First-Tier Technical Support
Call Volume and Quality Metrics
Proactive Self-Starter
Policies and Procedures Adherence
Cultural Awareness and Sensitivity
Salesforce CRM
Excellent Attention to Detail
Strong Analytical and Problem Solving Skills
Team-Oriented and Cooperative
09/2020 to 10/2022
CONDUENT
Customer Experience Associate
Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
Communicated with customers via phone, email and online chats. Improved product knowledge skills to understand customer needs and provide real, effective solutions. Guided customers through troubleshooting, navigating company site and using services. Engaged in conversation with customers to understand needs, resolve issues and answer product questions. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support. SUMMARY
SKILLS
EXPERIENCE
Updated databases with new and modified customer data. Referred unresolved customer grievances to designated departments for further investigation. Exceeded established service goals while leveraging customer service, sales and employee management best practices.
09/2010 to 09/2011
WELLS FARGO
Teller
Processed cash withdrawals per accurately and efficiently Managed customer referrals to help financial services team members capitalize on sales changes Counted daily funds with manual and machine-assisted methods Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
Served customers each shift, remaining composed and professional even in high-stress situations Maintained optimal financial controls by securing funds and making accurate transactions Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse Directed specific questions to appropriate branch personnel Verified amounts and integrity of every check or funds transfer Reported daily averages and shortages to operations department Recommended additional products, services and benefits for customers Offered every customer exceptional service levels by remaining friendly and professional during every transaction
Balanced daily cash deposits and vault inventory with zero error rate Supplied tellers with coin and currency as needed
Balanced daily cash deposits and bank vault inventory with zero error rate Adhered to financial services security and audit procedures Adhered to regulatory and company security and audit procedures Processed treasury, tax and loan payments
Processed cash withdrawals
Maintained accurate teller drawer to handle all customer bank transactions Examined checks for identification and endorsement Delivered prompt, accurate and excellent customer service Maintained confidentiality of bank records and client information. 10/2009 to 09/2010
MACY'S
Customer Service Representative
Cultivated impactful relationships with customers and drove business development by delivering product knowledge
Informed customers about billing procedures, processed payments and provided payment option setup assistance Escalated customer concerns, store issues and inventory requirements to supervisors Addressed customer service inquiries quickly and accurately Assessed customer needs and upsold products and services to maximize sales Maintained revenue streams by exhausting every option before offering refunds Delivered high level of service and support to each customer, paving way for future business opportunities Worked with managers to develop service improvement initiatives Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations. GENERAL 05/2005
Some College, San Jacinto College, Sam Rayburn High School, Pasadena EDUCATION AND TRAINING
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