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Off Premise Customer Service

Location:
New York, NY
Posted:
October 25, 2023

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Resume:

Emily Rodriguez

New York, NY Mobile: 646-***-**** ad0mht@r.postjobfree.com

EDUCATION

Bronx Community College, Bronx, NY 12/2020

Associate in Arts, Liberal Arts & Science: Media Studies, GPA: 3.15

WORK EXPERIENCE

Brand Ambassador, Liquor demo New York, New York 12/16/22-12/26/22

• Served and sampled Botanist Gin for Poplife agency through various on & off premise events

•Pushed bottle sales, engaged with consumers • provided brief historical recap on The botanist features

Server / Hostess, Show Palace Club, Queens, NY 10/2019- 09/4/2021

• Provide professional customer service welcoming and greeting small and large parties and escort them to seating

• Promote VIP services to guests and upsell seating arrangement and packages for drinks and food

• Prepare non-alcoholic drinks and serve customers in a timely manner while multitasking between the bar and the service area

Waitress/Bartender, Lena Dominican Restaurant, Elmont, NY 06/2018-06/2019

Acknowledged, greeted guests and seated patrons by escorting them to assigned tables; offered beverages while they waited for seating to become available

Presented menus, created personal dining experience, answered questions and offered information on menu items

Accepted and organized reservations

Received complaints from guest and communicated with management to correct issues

Communicated with kitchen staff, management, serving team and guests to ensure dining experience was satisfactory

Hostess, Inwood Bar & Grill New York, NY 06/2018- 08/2018

Acknowledge, greet guests and seat patrons by escorting them to assigned tables.

Offered beverages while they awaited seating to make them feel welcomed.

Present menus, create personal dining experience, answer questions and offer information on me items.

Accept and organize reservations

Communicate with kitchen staff, management, serving team and guest to ensure dining experience was satisfactory.

Inspected dining rooms for cleanness, supplies and required staffing before opening restaurant. Prepare tables by setting up linens, silverware and glassware.

Cashier, C-Town Supermarket, New York, NY 01/2017 -05/2019

Checked out customers by processing items and calculating charges on the register

Maintained an accurate cash draw throughout the day

Assisted colleagues on closeouts at end of the day

SKILLS & CERTIFICATIONS

Bilingual (English & Spanish)

Proficient in Microsoft Office Suite

Google drive

ABC Bartending School Certificate & License, 2018

Barbizon Acting & Modeling Certificate, 2016



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