Customer Service Care

GLORIA KOTUN

CELL: 346-***-****

Email: ad0mhr@r.postjobfree.com

OBJECTIVE

Obtaining a Customer Care Assistant position to play a crucial role in ensuring customer satisfaction, loyalty, and the overall success of the organization by delivering exceptional service and support.

Ensuring high levels of customer satisfaction by providing prompt, courteous, and effective support and assistance to meet their needs and resolve issues.

Productive, punctual worker with solid time management and problem-solving skills,Highly flexible and adaptable; able to multi-task and thrive in a fast-paced environment.

Exceptionally motivated, self-starter, quick learner who can rapidly master all the aspects of the job with limited training.Goal-oriented professional with significant and progressive experiences interacting with people in different environments.

EXPERIENCE

Amlex Ventures Houston, TX

Customer Assistant/ Sales Rep 10/2022 - 05/2023

●Responded to customer inquiries and resolved issues over the phone, providing guidance and support in a friendly and helpful manner.

●Proficient in using customer relationship management (CRM) software

●Maintained a strong knowledge of the company's products and services to effectively answer customer questions and upsell when opportunities arose.

●Assisted in creating and implementing customer service training materials for new hires, contributing to the development of a cohesive and knowledgeable team.

●Contributed to the development and execution of customer feedback surveys, providing valuable insights for process improvement.

●Collaborated with the marketing team to create customer-centric content, including FAQs, tutorials, and product guides.

●Achieved consistently high customer satisfaction ratings and received recognition for excellence in customer service.

●Other duties assigned by the supervisor.

Fiserv INC Houston, TX

Front Desk / Helpdesk Assistant 03/2019 - 09/2022

●Excellent communication skills, both written and verbal

●Strong problem-solving abilities

●Ability to handle high-pressure situations with patience and professionalism

●Strong product knowledge and ability to explain complex concepts in simple terms

●Exceptional interpersonal skills and the ability to build rapport with customers

●Other duties assigned by the supervisor.

EDUCATION

Kings and Queens College, Nigeria 2003-2009

University of Ibadan, Nigeria 2010-2016

SKILLS

●Word, Excel, PowerPoint, Internet.

●customer relationship management (CRM) software

●Excellent verbal and written communication skills.

●Fluent speaking and writing English.

●Operate computer, printer and fax.

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