EXPERIENCE

HCA FL HEALTHCARE-ADMINISTRATION COORDINATOR

****-****

Coordinates and communicates all activities within the home health agency related to Centralized Services.

Tracking referrals within the Centralized Service workflow including intake and document management, communicating all aspects of the workflow statues with appropriate Home Health Agency staff and promoting an ongoing culture of collaboration and efficiency throughout the referral process.

Coordinates communication of agency referrals to appropriate associates of the agency.

Responsible for reviewing and directing Forcura documentation platform, together with the EMR information to the correct associate and Centralized Service.

FEDEX- SR. CUSTOMER SERVICE REPRESENTATIVE

2012-2013

Informed customers of product, price, and policy changes to educate on issues and resolve concerns.

Processed, scheduled, and executed customer orders for new and established customers.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

HANOVER INSURANCE GROUP-ADJUSTER

1993-2011

Settled total losses for insured and claimant’s vehicles.

Recover monies from other insurance carriers.

Work with ARB Forum as an Arbitrator.

Take recorded statements for claimants and investigate facts of loss.

Investigate motor vehicle accidents by interviewing involved parties, reviewing estimates, and photos of damage vehicles.

Determine liability and deny or accept according to appropriate state law.

Taking customers through claim process and providing clear expectations.

EDUCATION

COLUMBIA COLLEGE

2004 - Bachelor of Arts- Criminal Justice

COLUMBIA COLLEGE

1995 - Bachelor of Arts- Psychology

NORTH COUNTRY COMMUNITY COLLEGE

1989 - Associates of Science- Business Administration

PAMELA MOORBY

ADMINISTRATION COORDINATOR

OBJECTIVE

Personable, high-energy, reliable, service oriented professional with ten years of experience as a healthcare administration coordinator. Seeking a position that will fully utilize my training and skills while making a significant contribution to the success of the company.

SKILLS

Team Leadership

Problem-Solving

Strong Verbal Communication

Time Management

Excellent Written Communication

CONTACT

Lakeland, FL. 33810

T 863-***-****

E ad0mhh@r.postjobfree.com

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