Customer Service Well Being

NAOMI PONYON-BIZZETH

****Bergen Street, Apt. *A Brooklyn, NY 11213 347-***-**** ad0mgk@r.postjobfree.com SUMMARY OF QUALIFICATIONS

Skilled at multitasking while meeting deadlines and maintaining a customer-oriented focus

Self-motivated and highly resourceful employee, able to thrive in both independent and collaborative work environments

Strong organizational and written communication skills, and professional telephone skills

Languages: Fluent in English and spoken and reading Creole

Computer Skills: Microsoft Word & PowerPoint, skilled at Internet search PROFESSIONAL EXPERIENCE

UberEATS Driver/Foot Deliveries

Completed on-time deliveries by choosing the best and most efficient routes. Brooklyn,NY

Strong attention to detail on vehicle maintenance and cleaning. 12/2022-Present

Quickly and accurately respond on short notice.

Excellent customer service

Highly observant

Organized earnings and expenses

Strong problem-solving

Strong time-management

Verbal communication skills

Adaptability

Campaign Worker Brooklyn, NY

Provided support to all channels of communication. 06/13-09/13

Managed all emails for campaigns and prepared press releases.

Promoted campaign by providing effective communication.

Administered and supported working of all campaign teams.

Coordinated with general public and press to promote campaign.

Monitored all campaign work and promoted it at various events. DAYCARE & TEACHER ASSISTANT POSITIONS

Little Daisy Daycare Brooklyn, NY 02/12 -04/2022

Infinity Child Care Inc. Brooklyn, NY 12/09 -02/12 Little Daisy Daycare Brooklyn, NY 06/07 -03/08

Neighborhood Daycare Center Brooklyn, NY 08/06 -05/07 The Action Center for Education Far Rockaway, NY

Program Group Leader 03/05- 03/06

Conducted classroom activities that promoted the social, developmental and educational growth of children, ages 2 to 5 and 12 to 18

Participated in planning, teaching, and supervising engaging daily and long-range activities to develop cognitive, social, and physical skills

Responsible for establishing and maintaining a safe environment for program participants

Performed administrative and office support, as needed

Maintained accurate client enrollment and medical records Queens Community House Queens, NY

Program Group Leader 11/08 - 12/09

Worked with other group leaders in daily after school program to supervise and lead a class of 15-28 middle school children

Provided homework help and academic support to enrich in-school academic skills

Planned, prepared and led structured activities, such as arts and crafts, sports and games

Ensured the physical safety and emotional well-being of program participants

Gave positive support and built developmentally appropriate relationships with children King TeleServices Brooklyn, NY

Call Center Representative (temporary position) 04/08 - 08/08

Contacted shareholders about proxy materials by phone and solicited and recorded votes

Responded to customer request and provided product and service information

Identified, researched, and resolved customer issues by computer

Arranged conferences, meetings, and travel reservations for office personnel EDUCATION

B.A. Business Administration & Information System Management (2007) Berkeley College - NY, NY

Passing score - New York State Teacher Assistant Certification Examination

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