Darren Miller

Lehi, UT *****

H:801-***-**** C:801-***-**** E: ad0mfo@r.postjobfree.com

PROFESSIONAL SUMMARY

Performance-oriented Sales Leader offering exceptional record of achievement over a twenty-year career.

Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets.

Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Experienced Collections Specialist bringing eleven years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. SKILLS

• Financing Options

• Salesforce Software

• Professional Relationships

• Consultative Selling Techniques

• Purchase Agreements

• Payment Acceptance

• Persuasion Strategies

• Familiarity with Locating Individuals

• Call Center Processes

• Locating Debtors

• Skip Tracing Debtors

• Strong Computational Skills

• Financial Transactions

WORK HISTORY

REAL ESTATE SALES MANAGER 03/2016 to Current

Presidio Real Estate - Pleasant Grove, UT

Compiled and analyzed data to determine approaches to improve sales and performance.

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Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

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Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

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Demonstrated products to show potential customers benefits and advantages and encourage purchases.

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• Drove sales by developing multi-million dollar contract sales.

• Built relationships with customers and community to establish long-term business growth. SENIOR COLLECTOR 09/2018 to 05/2023

LendingClub - Lehi, UT

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

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• Worked remote in call center environment handling inbound calls. Achieved performance goals on consistent basis, becoming the only agent to lead in revenue and closings for record, six times.

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Developed strong relationships with customers to foster timely payments and account resolution.

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• Maintained high volume of calls and met demands of busy and productive group. SENIOR COLLECTOR 12/2018 to 09/2020

Clicklease - West Valley City, UT

Worked in call center environment handling manual and automatically dialed outbound calls.

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Developed strong relationships with customers to foster timely payments and account resolution.

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• Maintained consistently high success rate of collecting on overdue accounts.

• Negotiated payment plans with customers to prevent accounts from entering collections.

• Achieved performance goals on consistent basis.

• Maintained high volume of calls and met demands of busy and productive group.

• Identified and contacted customers with overdue accounts to address payment status.

• Collected on delinquent accounts to reduce overdue balances. SENIOR COLLECTIONS OFFICER 01/2016 to 12/2018

Credit Corp Solutions - Draper, UT

Developed and documented collection procedures and policies to comply with government regulations.

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Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

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• Established relationships with customers to encourage payment of delinquent accounts. Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

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Worked in call center environment handling manual and automatically dialed outbound calls.

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SALES MANAGER 01/2012 to 01/2016

Good Faith Advocates - Murray, UT

Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

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Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

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Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

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Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

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Met with clients, delivering presentations, and educating on product and service features and offerings.

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• Closed lucrative sales deals using strong negotiation and persuasion skills. TEAM LEAD 01/2009 to 12/2011

Global Based Technologies - American Fork, UT

Trained new team members by relaying information on company procedures and safety requirements.

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• Coached team members in techniques necessary to complete job tasks.

• Worked different stations to provide optimal coverage and meet production goals. Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

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Directed and supervised 15 team members engaged in SaaS and internet sales development.

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Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

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BROKER 03/1999 to 01/2009

Pleasant Creek Mortgage And Investment - Mount Pleasant, UT

• Prepared contracts and related documentation according to strict standards. Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.

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Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.

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• Recorded supporting documentation for phone calls and written correspondence. Completed training programs to remain updated and further develop proficiency of important industry information.

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• Arranged for inspections and surveys of sold properties. EDUCATION

Alta High School - Sandy Utah

BYU Hawaii - Laie, HI Associate of Science

Communication Studies

University of Utah - Salt Lake City, UT No Degree Business Management

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