THEODOTTA ALEXANDRAKIS

Elmhurst, IL • 708-***-**** • ad0mfm@r.postjobfree.com

STRATEGIC ACCOUNT DIRECTOR

Senior Account Director • Global Process Optimization Consultant

Supply Chain Optimization • Strategic Visioning • Digital Transformation • Talent Development

Enhanced Customer Experience • Increased Client Satisfaction

Non-Profit Board Member Greek Orthodox Organizations • Bi-Lingual - Greek

WORK EXPERIENCE

Self Employed; Elmhurst, IL Dec 2022 - Current

Operations Consultant

Consulting with Franchise Owners/Management Company in the hospitality industry; developed organizational effectiveness methodologies, change adoption, and change management tools.

Launched a consulting practice for the professional division, including crafting a robust sales strategy and business blueprint. Improved client satisfaction by 15% through the implementation of strategic client services initiatives; achieved a 20% increase in operational efficiency by implementing process optimization strategies across global operations.

Devised an efficient operational consultation roadmap, managing complexity and boosting synergies; advised top executives on root cause analysis, effectively uniting divisions under a new firm.

Develop change management techniques to assist in implementing organizational change and communicating the change to the impacted business units, colleagues, and organization stakeholders.

KPMG; Chicago, IL April 2021 - Dec 2022

Senior Manager HR and Digital Transformation

Guided clients to create strategic visions, emphasizing service delivery, operational processes, HR operations, process optimization, customer experience, and digital transformation.

Executed comprehensive talent and contact center transformation initiatives encompassing performance management, HR organization design, and technology integration.

Orchestrated a worldwide payroll assessment improving processes and technology landscapes.

Devised a comprehensive strategy for operational and digital transformation for multiple industries.

Accenture; Chicago, IL April 2017 - Oct 2020

Operations BPO Business Partner/Director

Implemented programs for operational excellence, significantly boosting client satisfaction.

Served as global client liaison, successfully mitigating risks for key content reviewers at customer care centers globally.

Accenture; Chicago, IL Oct 2015 - April 2017

Senior Client Services Delivery Lead/Account Director

Boosted Zurich NA Procurement BPO global program, exceeding and raising client satisfaction from 57% to 102%.

Cultivated strong, professional relationships as the primary global contact for all BPO vendors and strategic partners, ensuring seamless collaboration.

Boosted governance, performance, contracting, and optimization processes efficiency.

Implemented quality control and problem-solving strategies for optimal service.

Kelly Services; Chicago, IL April 2014 - Oct 2015

Director Global Solutions Client Lead

Expertly navigated direct sales responsibilities, generating over $75 million in revenue

Consistently exceeded sales quotas, showcasing exceptional performance and dedication.

Randstad; Chicago, IL Jan 2011 - April 2014

Strategic Accounts Director

Surpassed sales quotas by over 110%, earning trust as a global advisor to key stakeholders.

Managed and surpassed KPIs for customer contact centers effectively.

Spherion; Chicago, IL April 2009 - Jan 2011

Partnership Director

Boosted market share by 50% by nurturing cooperative client relationships.

Implemented exclusive managed service solutions, enhancing operational efficiency.

Orchestrated recruitment processes, bolstering talent acquisition and development.

Enforced vendor compliance, securing quality assurance across all operations.

Managed performance initiatives, guaranteeing maximum employee productivity.

Spherion; Chicago, IL May 2005 - April 2009

Client Delivery Manager

Designed and implemented vendor assessment programs to enhance supplier performance.

Established contingency plans for business continuity during unexpected situations.

Co-created an innovative new vendor tool to streamline procurement processes.

Pioneered innovative policies for enhanced operational efficiency.

Led onsite programs, team, and supply chain operations.

Prior Experience: Spherion Corporation, Training Instructional Designer

EDUCATION

Carleton University, Ottawa, Ontario

Bachelors, International Political Science and Sociology

TECHNOLOGIES, CERTIFICATIONS

Technologies: Microsoft Office, Salesforce, ServiceNow, ADP, Workday, SAP, PeopleSoft, Ariba, Coupa, SharePoint, DocuSign, Oracle, Google Workspace, Skype, Zoom, LinkedIn, Fieldglass, Survey Monkey, GoToMeeting, Radix Procurement System, Dropbox, PowerBI

Certifications: Graduate of Spherion Group's prestigious year-long "Leaders of Tomorrow" program • Sandler Sales training - large account selling and management (2012, 2013) • *Account Leader Training Program -Accenture (nomination recognition) • Miller Heiman - large account management (2008) •

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