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Process Improvement Customer Service

Location:
Titusville, FL, 32796
Posted:
October 25, 2023

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Resume:

JENNIFER A. BOGGS

**** ****** ****, **********, ** Mobile: 321-***-**** ad0mfj@r.postjobfree.com

Dynamic, collaborative and analytical problem-solver with 10+ years of proven and progressive success managing processing travel authorizations and vouchers for the Engineering Organization within NASA’s Kennedy Space Center. Equipped with a highly-transferable skillset that includes sophisticated analysis, proactive issue resolution, research, team leadership and a demonstrated commitment to quality and accuracy. Respected for building productive relationships within and across the center, driving continual process improvement and delivering consistently superior customer service.

Core Competencies: Travel Coordination & Processing Detailed Research & Analysis Continual Process Improvement Efficiency & Optimization Data Management Support Operations Scheduling Expense Reporting Regulatory Compliance Customer Service

PROFESSIONAL HISTORY

NASA Kennedy Space Center — Kennedy Space Center, FL

Business specialist I (Aeyon LLC) 40 Hours/ Week Supervisor: John Breaux – Contact: 504-***-**** 03/01/2023 – present

Serves as a subject matter expert, overseeing and processing all travel orders, cancellations, vouchers and authorizations for the 150 plus members of the Exploration Ground System directorate. Provides training to travelers in Travel Regulations and FTR compliance. Ensure accuracy, budget compliance and customer issue resolution. Enter, update and manage data within the Concur Government Engine (CGE).

NASA Kennedy Space Center — Kennedy Space Center, FL

PROGRAM ANALYST I (APACHE LOGISTICAL JV) 40 Hours/ Week Supervisor: Tara Miller – Contact: 321-***-****) 10/2018 – P03/01/023

Serves as a subject matter expert, overseeing and processing all travel orders, cancellations, vouchers and authorizations for the 630 members of the Engineering Organization. Provides training to travelers in Travel Regulations and FTR compliance. Ensure accuracy, budget compliance and customer issue resolution in processing as many as 674 authorizations and 482 vouchers annually. Enter, update and manage data within the Concur Government Engine (CGE).. Prepare monthly travel reports for NE executive management Awarded the Exceptional Administrative Achievement medal for my work with travel supporting Engineering

ACCOUNT CLERK III (APACHE LOGISTICAL JV) 40 Hours/ Week Supervisor: Tara Miller 8/2017 – 10/2018

ACCOUNT CLERK III (REDE CRITIQUE JV) 40 Hours/ Week Supervisor: Tara Miller 8/2015 – 8/2017

Served as a subject matter expert, overseeing and processing all travel orders, cancellations, vouchers and authorizations for the 630 members of the Engineering Organization. Provide training to a team of six se Provides training to travelers in Travel Regulations and FTR compliance. Ensure accuracy, budget compliance and customer issue resolution in processing as many as 674 authorizations and 482 vouchers annually. Enter, update and manage data within the Concur Government Engine (CGE). Prepare weekly expense reports for executive management. Support based on experience and performance to provide backup support for the Engineering Budget Manager with travel. Presented with both the NASA Certificate of Appreciation and the NASA Silver Dollar award for developing processes to support traveling NASA Engineers in NE (Engineering.

SECRETARY III (WICHITA TRIBAL ENTERPRISES) 40 Hours/ Week Supervisor: Tara Miller 8/2012 – 8/2015

SECRETARY III (ASRC) 40 Hours/ Week Supervisor: 8/2009 – 8/2012

SECRETARY I (REDE CRITIQUE) 40 Hours/ Week Supervisor: Tara Miller 2/2008 – 8/2009

Supported engineers with travel orders in the Fedtraveler system, processing expense reports, assisting in recording and editing meeting minutes and managing multiple conference room schedules. Expanded coverage to include the NASA NE-D front Office, NE-D1, NE-D2 and NE-D3 as well as providing assistance to the NE Travel Budget Manager in tracking costs and helping process “Engineers with Bankcard” paperwork. Recognized with multiple contract performance awards for outstanding support to Kennedy Space Center customers.

SECRETARY I (REDE CRITIQUE) Part time Hours/ Week Supervisor: Tara Miller 2/2007 – 8/2008

Supported BA with the OPF files when they were kept at Kennedy Space Center. I interacted daily with NASA civil servants when they needed their OPF files pulled for review or when BA requested the files for a civil servant. My duties included filing the SF-50’s and other NASA documents in the correct NASA employees’ folder. I also assisted with the packing up of the OPF files when they were due to be shipped to be scanned in electronically.

JENNIFER BOGGS 2 PA EDUCATIONS & TRAINING

Bachelor of Arts University of Central Florida, Orlando, FL – 2006

Associate Degree Daytona State College, Daytona Beach, FL – 2006

Additional Training & Certification: Customer Service Training with the NE-T6 Branch – NASA

Technology Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), Concur Government Engine

Languages: English (Fluent/Native), French (Basic/Conversational)

REFERENCES AVAILABLE ON REQUEST



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