Representative Ii Data Entry
Resume:
Jose L Ortiz
***** ****** ********** **** #***
Temecula, CA 92591
EXPERIENCE
Customer Support Representative II
Riverside County DPSS Assets Management - Riverside, CA Jan 2023 - June 2023
• Verified and processed incidents for equipment requests
• Responsible for shipping and receiving, barcoding, and safeguarding capital and non-capital assets
• Transferred custody of assets to RCIT User Support Technicians prior to installation
• Validated and prepared retired and/or impaired assets for final disposition.
• Delivered assets to multiple DPSS locations
• Conducted periodic inventory and assisted with the deployment of large quantities of equipment.
Temporary Election Assistance
County of Riverside - Riverside, CA
Oct 2022 - Nov 2022
• Front Counter Customer Service Perform Data Entry, Answer Phone
• Provide assistance at On-Site Election Sites
• Collect Ballots from designated sites and return to warehouse for counting
• Hand count and verify Ballots
Inventory Associate
Car Max- Murrieta, CA
June 2022 - July 2022
• Logged and tracked deliveries and vehicle inventory
• Move cars around the site so they are available for customers to view
• Ensure our locations are always welcoming to customers
• Cleaned, vacuumed and reconditioned cars as needed for delivery to customers Warehouse / Observer
Parts Authority - San Bernardino, CA
Nov 2020 - May 2022
• Receive merchandise from vendors and other stores and put them in the proper location on the shelves
• Check off merchandise as received
• Correct mistakes found on the inventory count sheet
• Assist in pulling parts during busy times
• Clean up inside/outside the warehouse
• Work with stock manager to address any problems with orders Jose L Ortiz
29950 Rancho California Road #108
Temecula, CA 92591
DPS Officer
Pechanga Resort Casino - Temecula, Ca
June 2018 – July 2020
• Provided security services for casino, hotel, facilities and cashier operations Logged and secured property for patron retrieval
• Assisted in resolution and/or termination of physical and verbal altercations
• Supported Cashier Cage and Drop Team in Chip Fills and CDT transport and fulfillment Secured property venues for concerts and events
• Facilitated crowd control and talent protections during at multiple locations
• Maintained adherence to all internal and external COVID-19 requirement
• Trained and certified in Fire, Responsible Gaming and Title 31. EID Support Analyst
Leidos – San Diego, CA
June 2017 – January 2018
• Promoted from Computer Operator
• Support both internally and externally hosted Certification Authorities (CAS) as well as SSL and Code Sign in
• Assist other Support Analyst as needed
Computer Operator
Leidos – San Diego, CA
February 2017 – June 2017
• Performed monitoring and management of mainframes, networks and workgroup servers
• Analyst position in the LM VDC Network Control Center (NCC) Tier I with a focus on Monitoring activities
• Served as a NCC Analyst working in the NCC and maintaining operations of CMS VDC Systems.
• Monitored computing resources within the CMS VDC Environments
• Provided support for alerts systems owners, stakeholders and management of degraded system status and Severity 1 incidents
• Researched system problems, performed troubleshooting, escalations and document corrective actions
• Assisted with Change Management, Problem Management, Configuration Management and Crisis Management activities.
• Collaborates with peers from other functional areas and shared relevant information regarding incidents and events on different platforms
• Monitored data center networks, infrastructure bandwidth, application health, servers and other infrastructure Coordinated and communicated with vendors Jose L Ortiz
29950 Rancho California Road #108
Temecula, CA 92591
Material Handler
Hologic - San Diego, CA
January 13, 2016 – February 5, 2017
• Responsible for performing a variety of tasks involving shipping, receiving, storing and distributing of materials, parts, supplies and equipment
• Pulled, staged, verified and compared identifying information and counted outgoing released inventory against a system generated pick list and customer sales order
• Staged inventory to process order requirements by pre-staging raw materials, WIP material requisitions for production and internal customers
• Operated all warehouse equipment, including manual and motorized pallet jacks, various forklifts and electric cart.
• Performed other related duties as assigned
Extensive knowledge of shipping, receiving, inventory control, stockroom and packaging functions
Computer Operator
Starcrest – Perris, CA
June 2015 – September 2015
• Monitored 3 major screens - Network Status, Tidal Jobs and Network Security Facility
• Responded to requests for assistance in a professional and courteous manner
• Successfully ran various Batch Jobs on Tidal within scheduling parameters Computer Operations Specialist
IV SAIC – San Diego, CA
May 2009 – June 2013
• Transferred data formats between multiple networks and classifications
• Performed data duplication, virus scans, account registration and cache cleaning
• Supported VTC scheduling efforts
• Responded to requests for assistance in a professional and courteous manner
• Monitored 3 major screens, Network Status, Tidal Jobs, Network Security Facility
• Contributed to the integrity of the operating systems, planning for and responding to service outages, other problems, and the development of operating scripts as needed to support activities
• Documented incident status’ in various incident database tools
• Supported Enterprise contact which provided IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability
• Reset all Security Application Passwords
• Monitored production batch processing via a VISIO flowchart. All abnormal conditions were displayed via Tivoli TEC.
• Performed regularly scheduled Shutdown and Startup procedures (IPL)
• Served as liaison between vendors and engineers for software and hardware outages/changes, support of which included analysis and fixes
Jose L Ortiz
29950 Rancho California Road #108
Temecula, CA 92591
Computer Operation Support Associate
Sony Corporation of America
June 1992 – April 2009
• Data Center and Help Desk Administration
• Provided technical support for 4000+ users within Sony Global Business Electronics
• Responsible for management reports, backups, restores and docuSupported Disaster Recovery plans and Operations’ daily tasksRan jobs on Mainframe, Oracle, UNIX and EDM Console
Forklift Operator
Sony Corporation of America
August 1988 – June 1992
• Supplied parts to production lines for computer, laptops and televisions
• Processed, maintained shipping status and updated database of all transactions
• Received requisitions and shipped out orders
US Marines (1976 – 1988)
• Assistant Warehouse Chief /Administration NCOIC over 20 marines for support over seas
• Supplied field-training gear to units out in the field.
• Supervised the set-up of multiple camps for 6-month operation in Korea
• Liaison for multiple units located in Japan Tokyo, Korea and United Stares
• Responsible for all supply transactions, daily audits and units’ database records TRAINING & CERTIFICATIONS
US Marines - NCO Leadership - 1982
Concorde Career Institute - MicroComputer Operation - 1990 Sony Corporation - Changing Role as An Outstanding Administrative Support Person - 1992 Sony Corporation - Handling Difficult and Demanding Customers Course – 2001 Lift Pro – Aerial Work Platform Operator Training - 2018
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