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Registered Nurse Customer Service

Location:
San Jose, CA
Posted:
October 25, 2023

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Resume:

DANA N. HENDERSON BSN, RN

**** ****** ****** *********

Columbia, SC 29210

203-***-****

Email: ad0mdv@r.postjobfree.com

PROFILE: To contribute as a Registered Nurse by enhancing the quality of patient care through competent bedside care, skilled nursing diagnosis, and exceptional disease prevention. QUALIFICATIONS: • Exemplary customer service skills to patients, families, and staff members

• Excellent communications, interpersonal, coordinative, and organizational skills

• Outstanding interpersonal skills used to contribute to a collaborative team culture.

• Strong advocate of positive change, healthcare excellence and continuous quality improvement.

EDUCATION: FAIRFIELD UNIVERSITY, Fairfield, CT

Bachelor of Science in Nursing, August 2010 GPA 3.6 Sigma Theta Tau International Member, Mu Chi Chapter ALBERTUS MAGNUS COLLEGE, New Haven, CT

Bachelors of Science in Human Services, May, 2004 GPA 3.4 CERTIFICATIONS: ACLS, TNCC, ENPC, PALS, CPR/BLS, NIHSS, CPI LICENSE: Registered Nurse, State of South Carolina and Compact License WORK EXPERIENCE:

TRAVEL NURSE

October 2022-present. O’CONNOR HOSPITAL ER, San Jose, CA 4 January 2022- February 2022 JOHN MUIR HOSPITAL ER, Walnut Creek, CA 4 week contract at Level II Trauma Center 4:1 Patient Ratio November 2021-January 2022 UNIVERSITY of VERMONT, Fanny Allen Urgent Care, Burlington, VT 13 week contract

September 2019-July 2021 RIVERSIDE UNIVERSITY HOSPITAL ER, Moreno Valley, CA 13 week contract at Level I Trauma Center and Teaching Hospital 4:1 Patient Ratio May 2019-September 2019 SOUTHAMPTON HOSPITAL ER (STONY BROOK), Southampton, NY 13 week contract at Level III Trauma Center 4:1 Patient Ratio January 2019- April 2019 NANTUCKET COTTAGE HOSPITAL ER, Nantucket, MA 13 week contract at Rural Community Hospital

October 2018-January 2019 WHITE PLAINS HOSPITAL ER, White Plains, NY 13 week contract at Community Hospital 5:1 Patient Ratio June 2018-September 2018 CAPE COD HOSPITAL ER, Hyannis, MA 13 week contract at Community Hospital 5:1 Patient Ratio March 2018-May 2018 TWIN CITIES HOSPITAL ER, Templeton, CA 13 week contract at Community Hospital 4:1 Patient Ratio November 2017-February 2018 SUTTER MEMORIAL ER, Modesto, CA 13 week contract at Level II Trauma Center 4:1 Patient Ratio July 2017-October 2017 BAYSTATE HOSPITAL ER, Springfield, MA 13 week contract at Level I Trauma Center and Teaching Hospital 5:1 Patient Ratio May 2017-July 2017 SOUTH SHORE HOSPITAL ER, South Weymouth, MA 13 week Epic Conversion at Level II Trauma Center. 5:1 Patient Ratio September 2016-March 2017 DANBURY HOSPITAL ER, Danbury, CT July2021- October 2021 13/26 week contracts at Level II Trauma Center. 4:1 Patient/Nurse Ratio February 2022-September 2022 DEFENSE HEALTH AGENCY, FORT JACKSON, Columbia, SC REGISTERED NURSE /CHARGE NURSE

• Serves as charge nurse, in accordance with scope of practice as well as disseminating duties to RN’s, LPN’s and MSA.

• Prepares and manages staff assignments for clinical support, directs and guides them in providing optimal nursing care

• Assess and evaluate the emergent/acute needs of patients with the use of subjective and objective information

• Reviewing and call backs of abnormal labs with recommendation(s) from assigned provider

• Ensuring nursing staff follows procedures protocol in accordance with clinic’s standard of practice August 2012- September 2020 BRIDGEPORT HOSPITAL ER, Yale New Haven Health System, Bridgeport, CT PROFESSIONAL NURSE I

• Collects current symptoms, as well as a detailed patient history and then consults and coordinates with health care team members to assess, plan, implement and evaluate patient care plan

• Performs triage, while considering both physical and psychosocial elements

• Manages basic life support needs and stabilizes patients until the attending physician is available, based upon nursing standards and protocol-

• Initiates corrective action whenever information from monitoring equipment shows adverse symptomatology

October 2013-June 2016 STATE OF CONNECTICUT, -Department of Developmental Services, Stratford/Norwalk, CT HEAD NURSE

• Supervise professional nurses and paraprofessional employees in providing appropriate patient care

• Demonstrate sound, ethical and independent decision-making ability consistent with medical protocols.

• Responsible for primary care and medication management.

• Provided quality nursing care in accordance with resident care policies and procedures. July 2011-July 2012 STATE OF CONNECTICUT, University of Connecticut Health Center, New Haven, CT CORRECTIONAL NURSE

• Assess, plan, implement, and evaluate care for a variety of patients and medical conditions; conduct patient assessments, administer appropriate treatment

• Implement nursing process with inmates including medication and treatment; performs focused assessments; changes dressings; monitors and ensures quality care through observation and evaluation

• Make sound clinical judgments regarding appropriate treatment for inmates withdrawing from alcohol and drugs

• Triage inmates according to acuity and provide suitable level of care

• Educate inmates on health maintenance and disease prevention

• Update and maintain charts, clinical documentation, and treatment notes



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