JD

OBJECTIVE

I am a Collection leader, dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems

SKILLS

Collections Management

Analytics and metrics

Exceptional interpersonal communication

Client account management

Effective leader

Staff training/development

Employee scheduling

Consistently meet goals

Efficient multi-tasker

Project management

Conflict resolution

Customer service-oriented

Organized

Deadline-oriented

Portfolio Management

Profit and Loss

JASON F DIXON

COLLECTION LEADER 158 COUNTY ROAD 1806,SALTILLO MS 38866-CELL-662-***-****

EXPERIENCE

VICE PRESIDENT OF COLLECTION• JACOB LAW GROUP PLLC • 12/19-CURRENT

Responsibilities include Managing and increasing collections and day to day operations. Manage 3 Attorneys, 8 paralegals and clerical staff, 2 payment processors and a collection staff of 15-20 collectors. Responsible for all facets of business, HR, hiring, recruiting, training, coaching, disciplinary and managing the floor. Responsible for client management for 4 nationwide debt buyers and many local and small business we service. Recent sales I obtained for company include Oxford Utilities, Northpoint veterinary and equestrian service

FRANKLIN COLLECTION SERVICE • SENIOR COLLECTION MANAGER• 12/14-12/19

Managed a staff 3 Supervisors,38-45 collectors cross collecting on several types of collection accounts. Set strategies schedules and Inventory to effectively work it to remain in number one standing with several key clients. Responsible for coaching, collector audits and corrective actions if needed. Motivating staff and coming up with incentives.

Implemented innovative programs to increase employee loyalty and reduce turnover.

VAN RU USA • COLLECTION MANAGER• 03/13-12\14

Responsible for Supervising staff of 3 Supervisors with 12/14 Collection Specialist per department for Sallie Mae student Loans. Scheduling coaching a training were critical. Client audits were extensive. Monitoring and live coaching were extremely critical as some bad habits were ramp id.

Exceeded company objectives with Saving the client.

Developed and rolled out new policies.

State Collection Service INC•06/2007-03/2013

Spearheaded cross-functional initiative to achieve several top tiered Clients

Trained, coached, and mentored staff to ensure smooth adoption of new higher work standards and procedures.

Initiated rollout of new software compliance and call monitoring. (Call Miner)

Assisted Sales on calls to give insight to collections many sales were finalized

Did Collection Managers role in addition to current position when position was vacated

EDUCATION

HIGH SCHOOL DIPLOMA • 1998 • MARYSVILLE HIGH

Bachelors in Business Administration•Columbus State Community college•1999-2002•

VOLUNTEER EXPERIENCE OR LEADERSHIP

ACA Certified Trainer from 2009-2014