JOISA AVALOS

Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Highly skilled customer service representative with over 20 years of experience in the retail and medical industry. Areas of expertise include sales, customer relations, patient scheduling and inventory management. I retain information rather quickly specifically with hands-on training. Passionate leader and team player. Targeting skill enhancement to maximize I retain information rather quickly specifically with hands on training. Passionate leader and team player. Targeting skill enhancement to maximize I contribution as a team member. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

WORK HISTORY

Borland Groover, 10/2022-10/2023

Patient Support Representative – Jacksonville FL

Answer incoming phone calls from patients, referring physicians’ offices, pharmacy, etc

Schedule, update, and cancel appointment as needed.

Communicate with the Clinical team on behalf of the patient.

Determine basic reasons for customer issues and escalate or refer unresolved customer grievances and request more experienced team members or designated department for further investigation and resolution.

Update new and established patient information in EMR system.

Provide patients with general information regarding the practice.

Documentation as needed in the patient’s chart.

Process and schedule incoming referrals to the practice

Begin to build base knowledge and familiarization of scheduling protocols, departmental procedures, and company policies.

This job requires access to Personal Health Information (PHI), HIPPA training is required, and HIPPA compliance is expected.

Participate in compliance initiatives.

Participate in training as required.

Other Job duties assigned.

Address: Ponte Vedra, FL 32081

Phone: 904-***-****

Email: ad0mcz@r.postjobfree.com

Medical Assistant, 03/2020 to 07/2022

First Coast Allergy and Asthma - Fernandina Beach, FL

•Back-office work

•Take patients vitals.

•Administrate patients’ information check over medication list and if she has a, preferred pharmacy

•Check in Tele-visits prepare the patient for the Dr.

•Before appointment time

•Administrate Allergy shots to patients.

•Perform skin test and intradermal Skin test on patients.

Medical Transportation Coordinator, 11/2018 to 09/2019

One Call Health Solutions

•Served as primary contact for coordination of care and patient issues.

•Tracked and documented inbound support requests for Medicaid/Medicare patients.

•Coordinated transportation services with carriers, confirming authorizations for members.

•Diagnostic Testing

•Problem Anticipation and Resolution

•Time Management

•Appointment Scheduling

•Cleaning and Organizing

Medical Assistant, 02/2017 to 09/2017

Green Health- 6817 South point Pkwy

•Review Patient records when they come in and scan what is needed in the system into patients’ chart.

•Enter medications and vitals into Practice Fusion and addition information to patient’s file.

•Take patients to the exam room and take their vitals and pulse and weight.

•Once vitals and information are entered into PF update Sales Force med record upload date med records requested if needed and weight

•Mark patient on Sales force as a DCA, DNQ or ARR and med notes doctor may have.

•Register patient into registry, and update SF Patient Registry number and check box entered registry.

Bilingual Customer, 11/2016 to 01/2017

Florida Blue

•Responsible for triaging calls and disposing of them to the appropriate department.

•Supporting the Licensed Sales agents, by creating leads to expedite the enrollment process.

•Customer Service making sure that Florida Blue's brand is protected by providing excellent customer service to

•Our current and future members

•High Volume call center during the 2016 open enrollment period

•Coaching/ Training/ Projects flexible to support team objectives.

•Adhere to Federal Guidelines

•Goals exceed 89% adherence for quality of calls while keeping focused on customer service.

Customer Service Teller, 12/2014 to 07/2015

Ace Cash Express Blanding Blvd

•Operated a cash register for cash, check and credit card transactions with 100% accuracy.

•Cleaned and organized the store, including the checkout desk and displays.

•Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

•Handled all customer relations issues in a gracious manner and in accordance with company policies.

•Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

•Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

•Determined customer needs by asking relevant questions and listening actively to the responses.

Medical Assistant, 11/2011 to 01/2012

Chitra Kuthiala MD Allergy & Asthma & Immunology - San Jose Blvd

•Checking Patients in and out

•Performed vital signs on all patients.

•Handled multi-line phone system.

•Maintained patients’ chart records.

•Prepared Immunotherapy injections

Cashier/Customer Service, 06/2010 to 11/2011

Save a Lot-Park Avenue and Roosevelt

•Operated a cash register for cash, check and credit card transactions with 100% accuracy.

•Stocked and replenished merchandise according to store merchandising layouts

•Identified potential shoplifters and alerted management.

•Handled all customer relations issues in a gracious manner and in accordance with company policies.

•Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

EDUCATION

Diploma, Medical Assistant, 12/2011

United Education Institute - Huntington Park, CA

GPA: 3.67

Academic Achievement Award

Perfect Attendance

Dean's List September 2011

Honor Roll

OSHA

HIPPA

CPR

ILLINIOS Certificate: Microcomputer Business, Microcomputer Business,

09/2003

The College of Office Technology - Chicago, IL

GPA: 2.79

An Excellent ten key speed of 160 Academic Achievement Award,

GED, 08/1996

WELLS ACADEMY HIGH SCHOOL - Chicago Illinois

• Academic Achievement Award Attendance Honor Roll, OSHA HIPAA CPR

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