Jessica Shoemaker

*** ***** ****** ****

Santa Rosa Beach, Fl 32459

Cellular Phone 229-***-****

OBJECTIVE: To work in a challenging position that would assist your organization in achieving growth through maximum use of my experience, education, and qualifications, ultimately qualifying for advancement and increased decision-making responsibilities.

QUALIFICATIONS

Type 40-50 wpm, excellent computer skills; Lotus, Word Perfect, Windows, Microsoft, Power Point, Excel, MapPoint, SAP System, Citrix, proper phone etiquette training, great leadership skills, organizational skills, excellent communication skills with ability to establish rapport and interact well with others, superlative planning/prioritizing skills and ability to delegate responsibility.

EDUCATION

1998 Graduated Lee County High School, Leesburg, GA

2001-2003 Devry University, Alpharetta, GA

Business Management

EMPLOYMENT

2012-2019 Account Manager, Gray Logistics, LLC.

Manage multiple accounts assigned, maintain inventory, receive and process daily orders, complete appropriate paperwork for warehouse to pull product as requested by customer, assign and arrange for carriers to arrive when scheduled to pick up freight, report completed activity to customer at end of each day, generate monthly reporting for individual accounts, correspond with account representatives daily or as needed to maintain great relationship between myself and my customer, perform other administrative duties daily.

2011-2012 Patient Services Specialist, Insurance Verification Specialist, Scheduler, Resurgens Orthopedics

Greets/Welcomes patients as they check in; Instructs new patients in completion of medical history and information forms, and makes any necessary corrections to the patients account Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, and patient paperwork); Explains Financial requirements to the patient and collects deductible, co-pays and/or co-insurance and any outstanding balance as directed by the PARS Schedules follow up appointments with the physician or physician assistants At the completion of clinic reconciles superbills with provider schedule and ensures the appropriate payment is attached (Cash, Checks, Credit Card Slips Contacts insurance company to verify patient coverage and obtain information concerning extent of benefits, via phone, website or fax; Verifies insurance information and benefits on all new patients, and on any patient with new insurance. Follows up with patient for additional information as needed; Verifies referral status. Follows up with patient or PCP to verify that referral has been made if required

2010-2011 Notice of Loss Coordinator, Property, Travelers Insurance Co

Assign claims to appropriate claim professionals and independent adjusters as required to maintain even distribution of workload throughout assigned territories. Maintain contact and open communication with claim professionals throughout the day in order to alert and assign new claims appropriately. Make quality initial contact with insured as appropriate, consistently providing superior customer service to internal and external customers. Recognize file complexity and severity and assign claim appropriately. Utilize knowledge of PL and/or CL coverage to triage based on complexity and severity and escalate as appropriate. Recognize subrogation potential and SIU involvement. Balance daily workloads. Review relevant information and shift resources as necessary to achieve optimal productivity and customer service. Promptly review and assign all field support requests from other business units in respect to location of task, availability of adjuster in territory. Accurately and thoroughly document information in claim system. Document changes to assignments in file notes. Consistently provide superior customer service to internal and external customers. Run daily workload reports to reflect information in real-time to appropriate staff.

Participate on occasional Catastrophe duty including other offices and states as may be required. All other duties as assigned and necessary to effectively service the customer and achieve effective claim productivity

2009-2010 Claim Support Specialist, Property, Travelers Insurance Co

Process expense payments, closures and other miscellaneous processing requests for Property department, input data for new claims, prepare and mail correspondence for adjuster, Create and maintain Property Daily reports outlining contact and inspection data, register and find coverage as requested by claim handlers, provide back-up to Notice of Loss Coordinators. Perform other administrative duties requested.

2004-2009 Liability Claim Resource Group, Sr. Administrative Assistant, Travelers

Process expense payments, credits, voids, stop pay, assist in file set-up, organize files, index and print policies for each claim, prepare letters and other correspondence for Directors, filing of all correspondence for each Director, record time off for each LCRG member, create monthly report on CFA completion, maintain spreadsheet each month of all new assignments and referrals, maintain trial tracking database for Directors, request files and prepare documents for quarterly file reviews then enter review into database, store, ship and track closed files for the Southeast Region LCRG, set up conference calls when needed, maintain stock of supplies for LCRG.

2001-2004 Claims Assistant, Fleming & Hall Administrators

Process payments requests, reserve changes, closures and other miscellaneous processing requests for auto liability and general liability programs handled, input data for new claims, prepare and mail correspondence for adjuster, handle specified processing and correspondence for Medical Mal-Practice program. Perform other administrative duties requested.

1998-2000 Collections Administrative Assistant, AGE Federal Credit Union

Promote and maintain good public relations with members, ordering and stocking of supplies, type collection letters for each collector on a daily basis, posting of bankruptcy checks, prepare and process bankruptcies, post and balance collateral protection insurance, handle clearance from teller services, handle incoming and outgoing correspondence relating to delinquency, credit disability insurance and collateral protection insurance, also remain professional and tactful when handling irate members

1997-1998 Customer Service Assistant, Lowe’s Home Improvement Warehouse

Assist customers when needed, loading of building materials, stocking, organizing, and operating a cash register

References furnished upon request

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