Operation Manager, Dispatcher

TIM PENCE

Vancouver, WA 503-***-**** *******@***.***

Insightful and highly skilled Operations Manager/Specialist/Dispatcher/Warehouse Supervisor offering expertise in team leadership/training, transportation, logistics, distribution, customer service, safety management, quality assurance, payroll, billing, fleet maintenance, and problem solving. Provide outstanding computer skills, including knowledge of software utilized in the trucking industry. Oversee rating, billing and collections to ensure timely and accurate invoicing. Manage fleet maintenance and repair records. Screen and hire new drivers. Assign driver routes, prioritize same-day shipments, and monitor driver route progress. Verify the nature of driver delays and coordinate solutions. Ensure daily expectations of drivers are clearly communicated. Engage in data entry and load tracing. Provide the ability to monitor road conditions, construction zones, and accidents to revise routes as needed. Communicate with customers as needed.

AREAS OF EXPERTISE

Operations Management • Team Leadership • Staff Training • Transportation • Logistics • Procurement • Dispatch Operations• Warehouse Supervisor • Distribution • Strategic Planning • Report Generation • Quality Assurance • Safety Management • Customer Service

Relationship Building • Problem Solving • Invoicing • Accounts Payable • Payroll • Fleet Maintenance • Repair Records

PROFESSIONAL WORK HISTORY

2004 to Present: UPS Portland, OR

OPERATIONS SUPERVISOR/SPECIALIST

Manage operations within the Heavy Weight Division, overseeing all maintenance and repairs for trucks, supervising staff, and monitoring pallet loads for the distribution company. Initially joined the organization as a part-time clerk at Menlo in Spokane, WA, and with only two weeks of training, asked to run operations full time for six weeks while the operations supervisor was on an extended leave due to health. Interviewed with Menlo/UPS in Portland after one year and was hired full time as a morning clerk before moving into the supervisory role within six months just before UPS purchased Menlo.

• Direct the performance and tasks of two supervisors who in turn

oversee 13 drivers.

• Monitor the building of containers in addition to performing

dispatch, payroll reconciliation, and hazmat regulations.

• Manage proof of deliver documentation, entering information into

an automated system and generating images of signed paperwork to

verify delivery from offline carriers, filing under proper

shipment numbers.

• Print out all documentation for inbound flights daily, including

cargo on board, forwarding to drivers for verification that all

listed items are actually on the flight, and notating extra or

missing parcels, entering discrepancies into an automated

system.

• Procure automotive supplies, driver uniforms, and office

supplies.

• Ensure vendors are properly compensated for servicing trucks,

reconciling invoices.

• Assumed the role of Supervisor II during an unexpected and

lengthy absence of the person in the position, performing the

tasks of Operations Supervisor in addition to holding this

accountability for five months to manage all operations in

Portland, and also cover vacations for staff.

• Designed forms for drivers in MS Word and MS Excel to assist

with inspections of freight and weight verifications.

• Traveled throughout the country as part of the Occupational

Champion Team to audit other service centers prior to Covid.

• Recognized as a certified expert in Hazmat audits, and as a

Hazmat trainer for the company.

EDUCATION AND PROFESSIONAL DEVELOPMENT

CERTIFICATIONS: UPS Certifications for Training on Forklift, and Hazmat Auditing and Training

RECENT TRAINING: Hazmat Handling for Air Freight; AFAC Auditing (Radioactive); Freight/Air Cargo Loading w/HMMS; Air Freight Dangerous Goods; Spill Response and Reporting; Introduction to Bonded Warehouse Compliance; Covid-19 and Work Hygiene; Injured Employee Processes; HS Drug and Alcohol Awareness; Airline Security and Seal Control, and Chain of Custody Procedures; Cargo Acceptance from Regulated Entities; Ramp Safety; Fuel and Oil; Yard Control for Certified Employees; Training for Direct Employees; Introduction to Bonded Warehouse Compliance; Forklift Methods; Driver Record of Duty Status Training

TECHNOLOGY: MS Office, PTRS, GTS, COUPA, CBRE

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