Customer Service Front Desk

FL FRANCES LOCKLIER

*************@*****.*** 803-***-**** Gilbert, SC 29054

PROFESSIONAL

SUMMARY

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Friendly receptionist with 10collection years of experience carrying out clerical and customer service tasks. Detailed and precise when entering collections data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Professional and industrious secretarial bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. Dedicated secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick- learning team player with effective communication and organization skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

SKILLS Packaging and Mail Receiving

Business Administration

Staff Management

Mail Handling

Customer Assistance

Multi-Line Telephone Systems

Bank Deposits

Listening Skills

Front Desk Operations

Telephone Etiquette

Call Answering and Routing

Answer Telephone Calls

Greet Visitors

Filing

WORK HISTORY Front Desk Receptionist Southeastern Land 04/2021 - 12/2022 Devlopment - Columbia SC

Sorted, received, and distributed mail correspondence between departments and personnel.

Organized, maintained and updated information in computer databases.

Helped office staff prepare reports and presentations for internal or client-related use.

Operated multi-line telephone system to answer and direct high volume of calls.

Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Collected [Type] payments, processed transactions and updated relevant records.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Resolved customer problems and complaints.

Sorted and delivered mail and packages upon arrival to correct staff members and departments.

Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Confirmed important personal and payment information for compliance with security and payment card industry standards. Collected and distributed messages to team members and managers to support open communication and high customer service. Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees. Confirmed appointments, communicated with clients, and updated client records.

Completed data entry and filing to keep records updated for easy retrieval.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Collections Specialist Odell Roy Management - 06/2015 - 12/2020 Gilbert, SC

Monitored customer accounts for payment delinquency and initiated collection efforts.

Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Established relationships with customers to encourage payment of delinquent accounts.

Worked with customer to create debt repayment plan based on current financial condition.

Maintained high volume of calls and met demands of busy and productive group.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Contacted customers to discuss past-due accounts and negotiated payment plans.

Prepared and submitted legal documents to initiate court proceedings.

Processed payments and applied to customer balances. Entered client details and notes into system for interdepartmental access and review.

Maintained accurate records of customer accounts, payments and payment plans.

Responded to customer inquiries and provided detailed account information.

Trained new team members on scripts, company services, and collection strategies.

Assistant Manager Cato's Fashion - Lexington, SC 10/2012 - 07/2014 Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Supervised day-to-day operations to meet performance, quality and service expectations.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Monitored security to protect employees, customers and property. Salon Manager The Blend - Sumter SC 09/1993 - 08/1997 Organized promotions to boost [Product or Service] sales, achieving

[Number]% growth in revenues.

Maintained general appointment calendar and set shift schedules. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.

Worked to continuously increase salon business through effective sales, service, and operations policies.

Managed cash flow, business transactions, banking, and accounting processes.

Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.

Cross-sold and up-sold new haircare products, increasing earnings

[Number]% per month.

Handled employee scheduling and coverage needs during business hours.

EDUCATION Laurence Manning Academy, Manning, SC 08/1991 High School Diploma

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